Joe Machens Ford - Service Center

I had a very good experience this go round when I had my SUV serviced. SUV serviced. More

The service tech was very polite, knowledgeable and proficient in servicing my truck. He kept me informed and listened to my list of issues and saw that they were all resolved. proficient in servicing my truck. He kept me informed and listened to my list of issues and saw that they were all resolved. More

Excellent service Braden made sure our needs was met had another vehicle ready for us to use while ours was being serviced called when ours was done another vehicle ready for us to use while ours was being serviced called when ours was done More

Recent vacation to Montana resulted in cracked drivers side door glass on our 2020 Lincoln Navigator. Also resulted in the need for “The Works”. Glass was ordered and received quickly. Body Shop and Qui side door glass on our 2020 Lincoln Navigator. Also resulted in the need for “The Works”. Glass was ordered and received quickly. Body Shop and Quick Lane coordinated the work and both jobs were completed flawlessly!! Was given a brand new Lincoln Navigator just like ours as a loaner and our Navigator was as good as new when we picked it up!! GREAT SERVICE!!! More

Great customer service was give and great work done as well. well. More

Brandon at the service desk is awesome, I called because I had gotten a recall notice, he arranged to have my vehicle picked up and fixed the same day. Thanks Brandon! Marsha Pugh I had gotten a recall notice, he arranged to have my vehicle picked up and fixed the same day. Thanks Brandon! Marsha Pugh More

Responsible and Friendly Customer Service, initially there was a slight problem , but next morning it was fixed, I was offered a ride to work and the vehicle was delivered in the afternoon, I hope they there was a slight problem , but next morning it was fixed, I was offered a ride to work and the vehicle was delivered in the afternoon, I hope they keep these employees. Overall, positive service. More

I wouldn’t buy a car from any other dealership. Thanks Steve and Jonathan for making my car buying experience so easy. Thanks so much from Fairhope, Alabama! Steve and Jonathan for making my car buying experience so easy. Thanks so much from Fairhope, Alabama! More

18 years and counting! Machens proved themselves to me with parts and service, then came the vehicle purchase(s). Professionalism, consistently underpromising and overdelivering keep me coming back. Her with parts and service, then came the vehicle purchase(s). Professionalism, consistently underpromising and overdelivering keep me coming back. Here's to the next 18! More

Expertise of Duron and everybody in service department resulted in perfect resolution and made me one happy customer with best car I have ever bought! resulted in perfect resolution and made me one happy customer with best car I have ever bought! More