Joe Machens Ford

Shopping on line to a great sales experence I did a lot of research on line regarding Ford Explorer prices, new and slightly used, before I went to Joe Machens web site. There I found a new 201 I did a lot of research on line regarding Ford Explorer prices, new and slightly used, before I went to Joe Machens web site. There I found a new 2015 Explorer Limited with at a very good price posted. I called Troy Atkisson and he was very accomodating and suggested that there was even a little "on line" discount which made the price even better. I set up an appointment with him and found him to be professional and friendly. We agreed on the price that we discussed over the phone and finished the deal that day. Troy gave us a through tour of the SUV's features and worked with us to make sure we understood the most important features. We are very happy with the Explorer Troy's handling of the sale. Todd Marple handled the paper work and he also was professional and knowledgable. Both gentlemen are very much an asset to the dealership. More

Fast and easy car buying experience We recently purchased a Lincoln MKZ Hybrid and our salesman, Troy Jones, was excellent to work with! He was very helpful, going above and beyond to f We recently purchased a Lincoln MKZ Hybrid and our salesman, Troy Jones, was excellent to work with! He was very helpful, going above and beyond to find us the car that worked best for our life and budget. We have purchased 4 vehicles from Joe Machens dealerships this year and we have been very happy with their service and product with each and every purchase. Thank you Troy for helping us with our beautiful car! More

Excited Experience It's my first time to purchase a car, and this cooperation with Kevin Towns was extremely great. My Mustang is beautiful. Love it o much! Next time, I It's my first time to purchase a car, and this cooperation with Kevin Towns was extremely great. My Mustang is beautiful. Love it o much! Next time, I will definitely work with him. He is nice people. More

Happy customers Russ in sales and John in finance were both very helpful and considerate. Russ took all of the time we needed to describe and teach us about all of th Russ in sales and John in finance were both very helpful and considerate. Russ took all of the time we needed to describe and teach us about all of the options available on the Edge we purchased. We would recommend this dealership. More

Very smooth and easy I worked with Lou Ann Montague in sales and Todd Marple in finance this last weekend and they were amazing. They both walked me through the process st I worked with Lou Ann Montague in sales and Todd Marple in finance this last weekend and they were amazing. They both walked me through the process step by step and answered my 101 questions. They were very kind and very helpful. They made this scary experience not so scary. Thank you! More

Lou Ann Montague and Todd Marple were amazing. I was very impressed with the service and professionalism i received. Both Lou Ann and Todd worked very diligently to make sure every thing was in my I was very impressed with the service and professionalism i received. Both Lou Ann and Todd worked very diligently to make sure every thing was in my best interest. So far i love my ford focus. Thank you for taking the time and for bring so hospitable. More

Excellent experience When we found a need to purchase another vehicle we did not hesitate to contact Doug Mooney at Joe Machens Ford. Our family has purchased several veh When we found a need to purchase another vehicle we did not hesitate to contact Doug Mooney at Joe Machens Ford. Our family has purchased several vehicles from him over the years and he has always worked hard to find just the right one to fit our needs and budget. Doug is always available to answer any questions even after the sale. Every time we see him at the dealership he always ask if there is anything he can help us with. We will not even consider purchasing a vehicle anywhere else. Also, we would be remiss if we did not mention the excellent experience we had with Business manager, Grant Stephens. Sometimes the financing experience can be overwhelming, but Grant was very helpful, especially when explaining the myriad of options available. Finally, we have to mention the superb service provided by the entire staff in the Service Dept. It does not matter who assists you because you will be treated fairly and efficiently. Greg & Connie Morgan More

Excellent, Professional, Knowledgeable, Friendly & Good Lis We drove more than 100 miles to Joe Machens Ford to purchase a Ford Edge. They were our only choice because we heard from friends in our area of their We drove more than 100 miles to Joe Machens Ford to purchase a Ford Edge. They were our only choice because we heard from friends in our area of their professionalism, their knowledge of product, friendly, not pushy, sales staff and their followup service being excellent. We also saw more "J. Machens Ford Lincoln" on vehicles in our area than any other dealers' I.D. Our Sales Rep., Bruce "Cotton" Mulnix, worked very patiently with us during the search for Edge vehicles that I had placed on my computer called, "My Car Watch." He found what we wanted in a color my husband loved immediately. After test driving, came a multitude of paperwork which Bruce did everything possible to farm out various items so those people in business section(s) could begin working on their end of our new purchase. This saved us tons of time !! He went over many new features of our soon to be new car and showed me how to go online for explanations, education and many pieces of information. My husband received a stack of books to peruse. Bruce answered every question either of us had and did it in a professional and friendly manner. When we asked for additional items to be added to our purchase, he made it happen. Besides. Bruce is a great fellow Cardinal Fan, we were delighted!! All of the staff we met at the Worley St., Joe Machens Ford Lincoln facility were very friendly and made this huge, scary major purchase a small slice of comfort for us. While we sat inside away from the steamy sun, drinking icy cold waters providing necessary information to our finanancial officer, John; others were getting us prepared to leave. Bruce getting our new beautiful 2015 Edge to the garage for cleaning and final check. Our trade in was being tested for its worth and Bruce kept moving on making sure everything was getting done in order to get us through this lengthy process as quickly and efficiently as possible. He even helped both of us to change items out of our old car into the new one. My husband and I want to thank Bruce, John and all the rest of the J. MACHENS Staff who helped make our experience there an enjoyable one. We were told if any questions to call. We did that already today and both gentlemen assisted us quickly and efficiently. Thanks again, Bruce, John, etal. at Joe Machens Ford Lincoln on Worley St. in Columbia, MO. Mr. & Mrs Levi Tarr. More

Great Experience Just had another great experience (my third) at Joe Machens Ford. Roger Mackey and the team at the truck center worked hard to make my dream truck co Just had another great experience (my third) at Joe Machens Ford. Roger Mackey and the team at the truck center worked hard to make my dream truck come true, but they made it happen. My thanks to Troy Atkinson for doing the delivery walkthrough the next day as Roger had the day off. Gary Drewing dropped in and visited with us to ensure we had a great experience. That is what I call the very best customer service. More