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Joe Machens Ford
Columbia, MO
1,129 Reviews
Conveniently located in Columbia, MO, Joe Machens Ford Lincoln has served the mid-Missouri area since 1969. Family owned, we make excellent customer service our number one priority. There are four locations within Columbia: our Main Showroom, Truck Center, Pre-Owned Supercenter, and Machens Vandiver. We have a large inventory of new Ford and Lincoln vehicles to choose from and have been the #1 volume pre-owned dealer in the State of Missouri for 17 straight years. Let us know how we can serve your automotive needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,129 reviews
December 22, 2015
amazing Billie was amazing she help is find exactly what we needed in a 4x4 and that would fit our family it was a great experience and Eric was amazing with Billie was amazing she help is find exactly what we needed in a 4x4 and that would fit our family it was a great experience and Eric was amazing with financing More
by ydcd2131
December 17, 2015
New Car Purchase I would like to say a big thank you to Kerry Thomas and Marc Weiner for working with me in buying my new 2016 Ford Escape. It was smooth sailing a I would like to say a big thank you to Kerry Thomas and Marc Weiner for working with me in buying my new 2016 Ford Escape. It was smooth sailing all the way. It's great to work with experienced and helpful professionals. This is my third car from Machen's Ford and I wouldn't buy any where else. More
by phyllis
December 15, 2015
salesmen treated you with respect I had a good experience at joe machens in columbia with russel hoskins. i stopped in one day and told him what i was looking for and which they didnt I had a good experience at joe machens in columbia with russel hoskins. i stopped in one day and told him what i was looking for and which they didnt have any on there lot in columbia they were in jeff city. so he sent me pictures of them so i could pick out the one i wanted to be brought to columbia for me and my wife to look at. More
by sgarner
Employees Worked With
December 12, 2015
This place is easy to work with I appreciate Mark Dietzel for helping me get the price I wanted for my trade. We had already looked elsewhere but glad we wound up at Joe Mahens Ford I appreciate Mark Dietzel for helping me get the price I wanted for my trade. We had already looked elsewhere but glad we wound up at Joe Mahens Ford where they like to make a sale no matter what. Also their Finance staff, Gene Buck, was so pleasant and helpful. He assisted in getting the monthly payment I needed. More
by afults
Employees Worked With
Mark Dietzel, Gene Buck
December 11, 2015
Troy Atkisson Looked for my new/used car for over 2 months, Troy Atkisson was AWESOME to work with, he was patient with me and finally we found the Fusion I wanted. Looked for my new/used car for over 2 months, Troy Atkisson was AWESOME to work with, he was patient with me and finally we found the Fusion I wanted. Had a few minor issues and he helped take care of everything quickly. This was our 6th purchase over the years at Machens. More
by Coral
December 08, 2015
Billie Vollrath-McCoy I went in looking for a car and they were more than willing to show me several options. A few ended up not working out but they continued to work wit I went in looking for a car and they were more than willing to show me several options. A few ended up not working out but they continued to work with me until we were able to find a car that fit my needs and price range. I could not be happier with the car I ended up with and the people I worked with. More
by dbrondel
Employees Worked With
Billie Vollrath-McCoy
December 08, 2015
Perfect New Ride Troy really helped me out. I told him what I was looking for and he found a perfect fit. A 2009 Ford Escape with fairly low miles for right around wha Troy really helped me out. I told him what I was looking for and he found a perfect fit. A 2009 Ford Escape with fairly low miles for right around what I wanted to pay. As soon as I made the decision to get the car, it was a very speedy process. Eric in the finance department was also extremely helpful and checked every possible route before we came to a solution. It was an overall great experience that I would highly recommend. More
by thisguy123
Employees Worked With
Troy Atkisson
December 01, 2015
If you want to be called a liar, then this is your kind of p I took my son to Joe Machens Ford in Columbia last Friday to buy a truck. What happened was terrible. As we negotiated our deal with a great salesma I took my son to Joe Machens Ford in Columbia last Friday to buy a truck. What happened was terrible. As we negotiated our deal with a great salesman, Brad, some jerk named Terry came into the deal and tried to take over. I guess he thinks a lot of his people skills, but they suck! Not only did we not need this condescending egotistical xxx, but he called me a liar. My son and I disagreed about an issue with the truck. Not a big deal, but when Terry the jerk got involved he made a comment to me, "your word should mean something". What an xxx. Not only was he wrong, but then he had the rudeness to tell me my word was no good. Then the little jerk called and left me a voice mail, (which I kept), stating he had been there 30 years and no one had ever been displeased with his customer service skills. What planet is he from? Even his co-workers have told me he is a jerk. I have purchased several vehicles from Joe Machens over the last several years and have sent a lot of customers to them too, but those days are over. All I can say for the new owners of Joe Machens, is they may want to give Terry a job he is better suited for, like custodial work. Probably won't be much involved with pissing off a 15 year loyal customer. More
by Rick
Employees Worked With
Terry Sells, Brad Davis
November 20, 2015
Kevin Towns is THE BEST Kevin Towns was AMAZING to work with. He made the process so easy and smooth. I would recommend Kevin to anyone who is need of a vehicle. He really Kevin Towns was AMAZING to work with. He made the process so easy and smooth. I would recommend Kevin to anyone who is need of a vehicle. He really is knowledgeable and very honest which is so important in a car salesman. More
by Reamer
Employees Worked With
Kevin Towns
November 19, 2015
Absolutley phenomenal service! My husband and I had been looking to trade in both of our vehicles and came to JM Ford at the recommendation of my father. Dan (Mahuri) met me in the My husband and I had been looking to trade in both of our vehicles and came to JM Ford at the recommendation of my father. Dan (Mahuri) met me in the parking lot, and it was smooth sailing from there. His patience while we decided what we wanted and tried to find time to come in and take a look at vehicles was appreciated. He spent a great deal of time getting numbers worked out and contacting me via phone as it was difficult to get into the dealership throughout the week. He entertained my kids, gave them snacks, and even played with the baby while we worked out financing with Gene. The night we signed on our vehicles, it was pouring down rain. Dan personally switched everything out of my old car into my new car, placing everything in the exact spot he found it. We have bought several vehicles from JM and this is by far the best experience, hands down. Don't let Dan's youth fool you, this is one salesman who knows exactly how to take care of his customers. He treated us like close friends who he really cared about getting into just the right vehicle. This is one honest and genuinely kind salesman. We are so pleased he was standing outside the evening I pulled up! More
by Love our new cars!
Employees Worked With
Dan Mahuri, Gene Buck
