Joe Machens Ford

New Edge! We are very pleased with our new Ford Edge. Without being pushy, Gerry was very insightful in helping us determine the correct options for our needs. We are very pleased with our new Ford Edge. Without being pushy, Gerry was very insightful in helping us determine the correct options for our needs. Having the big red bow attached when we picked up the Edge was a great extra touch! More

No hassle buying experience! JJ Romines is by far the best auto sales representative that I have ever worked with to buy a new vehicle. This is my second vehicle that I have purch JJ Romines is by far the best auto sales representative that I have ever worked with to buy a new vehicle. This is my second vehicle that I have purchased from him in the past 2 years and both times have been a wonderful experience. About 99% of paperwork is complete before I arrive which allows JJ more time to spend with me at going over the vehicle functions. I look forward to working with him again in the near future. Steve Albritton More

Fantastic Buying Experience I purchased a 2013 Ford Explorer from Paul Heathman at the Vandiver Drive location in Columbia and couldn't be more impressed with what he accomplish I purchased a 2013 Ford Explorer from Paul Heathman at the Vandiver Drive location in Columbia and couldn't be more impressed with what he accomplished with me that day. I had no idea what to expect on getting approval but when I arrived I fell in love with what he had in mind and couldn't be more excited. I have had trouble finding someone to approve me for a loan but he made it all possible and my family and I couldn't be more excited to finally have a vehicle that fits all 6 of us comfortably. Thanks again for all you did! More

Stellar Experience I purchased a used Toyota from out of state and although the logistics were a bit overwhelming, Jason and the rest of the team came through for me. I I purchased a used Toyota from out of state and although the logistics were a bit overwhelming, Jason and the rest of the team came through for me. I was met at the airport with a full tank of gas, some iced tea, and was quickly on my way. Great price, great service, great experience. A++ Thank you! More

An Excellent Buying Experience With the help of Troy Atkisson, I purchased a 2016 Mustang GT and the entire buying process went about as smooth as anyone could ever hope for. Troy With the help of Troy Atkisson, I purchased a 2016 Mustang GT and the entire buying process went about as smooth as anyone could ever hope for. Troy was very patient and informative regards my questions about the car and a complete pleasure to work with. I am totally happy with my purchase from the JM dealership and the very friendly atmosphere that I experienced while I was there. Thanks to everyone, and Troy in particular. More

Excellent service We just purchased a new F250 diesel to pull our new camper. Troy Atkisson and Joe Potucek were amazing to work with. I am very picky and do not like We just purchased a new F250 diesel to pull our new camper. Troy Atkisson and Joe Potucek were amazing to work with. I am very picky and do not like to make big decisions too quickly. Troy and Joe were patient and always there when I had more questions. Thank you for taking the time to make sure we got the perfect truck for us! More

Just the facts from my experience with Joe Machen's team My daughter needed a new car so we searched online and found a nice 2010 red Ford Fusion in her price range located at Joe Machen's Ford / Lincoln on My daughter needed a new car so we searched online and found a nice 2010 red Ford Fusion in her price range located at Joe Machen's Ford / Lincoln on Bernadette Dr in Columbia Missouri. She called early in the morning on 2/17/2016 and asked if she could look at the car. The Machen's representative, Tracy (no last name provided), told my daughter that the car would be available to look at that afternoon. My daughter gave Tracey her name and Tracy said she had her info and the car would be there. I went with my daughter to look at the car. We arrived at the showroom and Mike Butler greeted us at the door. We told him why we were there and who we had talked to. Mike went back to the desk and then reported that he couldn't find any record of the appointment. Not a big deal so we told him we were there to look at the 2010 red Ford Fusion, our budget amount and that we would be happy to work with him. Mike searched for the car and told us it had been sold already. He suggested we look over the lot for any other Ford Fusions or any other car that fit our budget. We agreed and went with Mike to look thru the lot. Mike showed us many cars that were way over our budget amount. My daughter repeatedly told him that the cars were above her budget. Mike took us to several other locations to view cars but they were all over the budget amount. We spent about 2 hours driving around Columbia. When we got back to the main lot there was a 2010 Silver Ford Fusion parked in a spot that was empty on our last pass thru the lot earlier in the evening. Mike showed us the car and said the keys were not available. We decided to go with this car and wanted to hold the car until the next day when we could see it in the daylight, drive it and check it out. This is where things got confusing. We went back to Mike's desk and negotiated a price. They would not budge off of the $7495 sticker price. They said the car belonged to Joe Machen's Nissan and they couldn't negotiate a price. We started to leave and thanked Mike for his time. Mike all of a sudden got out a contract and said "I'm going to sell you this car" He asked for our drivers license and said he was going to take the info to his manager Joe Patucek. They both returned and said the price was firm. I told them they were asking above retail book value and they disagreed. We again tried to leave and Joe said, "will you pay $7200 total price out the door?" My daughter agreed and they wrote up the paperwork and she wrote a check for the full amount of $7200. We went to test drive and pick up the car on 2/18/2016 at 5pm. Mike Butler met us at he door and asked us to have a seat while he pulled the car around. He came back and said he had made a new key that cost $100. Mike said the original key(s) were not available. This seemed very strange to me and my daughter. Mike took us out to the car and we went on a short test drive. Mike said we were next in line for the business office to do the paperwork so we rushed thru the test drive. When we got back we discussed the mysterious key situation. I'm not clear on what the reason was but Mike said something like the Nissan dealer owned the car and wouldn't give them the keys. I'm going to copy in the conversation I had with the Joe Machen's Nissan representative. See below. Last night I purchased a car from the Joe Machens group of dealerships at their truck center on Bernadette Dr. I had a question about the transmission and opened a chat session on their web page since it was after business hours. The chat agent recorded my question and said someone would get back to me in the morning. I got an email and a phone call from Michael Hartgrove at Joe Machens Nissan this morning. Michael tried to answer my question but said the car was no longer on his lot. He asked several questions. "Did you buy the car?" I replied yes, we signed the papers and wrote a check. He asked what we paid and I told him the amount of $7200. He replied "I could have sold it to you for a lot less". I asked how much less and he replied $6800. I told Michael that I would discuss this with the other salesman that sold me the car (Mike Butler). While I was talking to Mike and Joe at their location on Bernadette we talked about the extremely unprofessional call I got from Michael Hartgrove at the Nissan location. I asked if they could lower the price by $400 dollars and they refused. Joe offered two free oil changes. We were very close to cancelling the deal but my daughter accepted the terms and we went thru with the purchase. I had to be very insistent that they provide a second key and the keyless entry FOB (clicker). After a total of about three hours we got thru the process of working with Mike and Joe on the deal and signing all the paperwork. We were told that the car would have to come back for a state inspection on 2/19/2016 so we set an appointment for 9:30am today 2/19/2016. My daughter showed up at 9:16am and was there until noon. They provided a second key and very old FOB clicker. They didn't provide a full tank of gas in the car. I was very disappointed with this level of service from all of the Joe Machens team members. I simply will never buy a vehicle from this business again. More