Joe Machens Ford

Great customer service, and the employees are very friendly and make sure you are completely satisfied. I would recommend this dealership to everyone who is looking to buy a car!! friendly and make sure you are completely satisfied. I would recommend this dealership to everyone who is looking to buy a car!! More

I inherited a 2013 Ford F-150 when my younger brother passed away and I brought it to Joe Machens Ford/LincoIn in Columbia, MO. I walked in and Tate Robb came up and greeted me and asked if he could ass passed away and I brought it to Joe Machens Ford/LincoIn in Columbia, MO. I walked in and Tate Robb came up and greeted me and asked if he could assist me with anything. I explained to him what I would like to do and he immediately got his supervisor to come and help. As it turned out it was his first day with the dealership and he was in training. I so enjoyed the few minutes we had spent talking about what I would like to accomplish, I allowed him to show me some choices or rather insisted he help me as I wanted him to earn the commission. Over the next two days, he answered every question or found the answer. We narrowed my choices to two vehicles, one was a F-150 short bed and the other was an Escape. After a brief debate with myself I decided on the Escape. Even though the previous day I had pretty much decided to get the F-150, and Tate had done almost all the paperwork, he was extremely courteous when I changed my mind and we started over with the paperwork on the Escape. Not for a second did I ever feel I was being "sold" a car. I felt I was being allowed to choose a car. I have bought many cars in my 71 years and I believe this was the best experience I have ever had. I must add that the other two gentlemen I worked with to finish the deal were very enjoyable to work with also. Tate's a good one, don't lose him! More

Brad Davis is a great sales man. I have 4 boys all under the age of 5. He made sure to take care of me and my family from getting me a loaner to a great deal on 12 and that's right 12 cars I have bought fr the age of 5. He made sure to take care of me and my family from getting me a loaner to a great deal on 12 and that's right 12 cars I have bought from him. His biggest asset as a sales guy is his dedication after the sale. Any issues we have had he stomps them out ASAP! He is a not just my sales guy he is my friend. More

Brad Davis and Joe Machens Ford have made my truck and car buying experience great. Brad Davis has always listened to what I want in a vehicle and works with me until I have found exactly what I want. H car buying experience great. Brad Davis has always listened to what I want in a vehicle and works with me until I have found exactly what I want. He is never pushy and works with me to make a painless deal happen. He never pressures me to make a decision. HOWEVER, it is Brad's service after the sale that makes him the best car salesman around. If I need anything, Brad is there to make sure I get in touch with the best people at Joe Machens Ford to help me. He goes out of his way to make sure I am treated right. Brad is not satisfied until I am satisfied! That keeps me coming back to Brad Davis and Joe Machens Ford. More

We have purchased several vehicles over the past 12 years from Brad Davis at Joe Machen's Ford. He always is great to deal with, will look for/locate a particular vehicle for you (saving us lots of time!) an from Brad Davis at Joe Machen's Ford. He always is great to deal with, will look for/locate a particular vehicle for you (saving us lots of time!) and give you a great price. I have recommended Brad to many friends and family members. We won't buy a vehicle anywhere else! More

Brad was very helpful in locating the vehicle I wanted. I was very specific in what I wanted and he was willing to find it. I have returned to Brad with my husband and mother to purchase vehicles. He has I was very specific in what I wanted and he was willing to find it. I have returned to Brad with my husband and mother to purchase vehicles. He has also been very willing to help with anything we needed after the purchase related to warranty work. He also helped me work with finance to get the payment needed to purchase the car. I will be returning to Brad when I'm ready to buy my next Ford. I also recommend Brad to friends looking to buy a new vehicle. More

Excellent customer service in sales, finance and service. They are basically my second family and listen to my wants and needs! Very comfortable dealership with great people! They are basically my second family and listen to my wants and needs! Very comfortable dealership with great people! More

My family and I have bought many vehicles from Joe Machens Ford. In the past year I have sent 3 of my family members and 2 friends to Brad Davis to buy cars. Brad is always helpful and finds us what Machens Ford. In the past year I have sent 3 of my family members and 2 friends to Brad Davis to buy cars. Brad is always helpful and finds us what we are looking for. Brad is never pushy and treats us like we are more than customers. Brad goes the extra mile after the sale to make sure we are happy with the car. If there is ever any service on our cars we take it to machens as well and Brad offers to get us anywhere we need to go or help with any problems we maybe having. More

We purchased a used 2003 ford with 74,000 miles on it. They stated they had done an inspection and everything checked out fine. I do not believe that to be the case, after 7 days of owning the truck (4 da They stated they had done an inspection and everything checked out fine. I do not believe that to be the case, after 7 days of owning the truck (4 days driving it) it began to have problems. After less than 30 days we had put over $2000 in trying to get it fixed and as of right now it sounds like it is a compression problem in the engine. Joe Machens said that they are unable to do anything since we purchased it "as is" I would understand if it had been over 30 days or is was a minor problem but this is unacceptable. More

Called the dealership at 11 am and set an appointment for that evening to come buy a vehicle. After loading up 4 kids (ages 8yrs to 4 weeks), driving over an hour in the snow, the car over heating on the way that evening to come buy a vehicle. After loading up 4 kids (ages 8yrs to 4 weeks), driving over an hour in the snow, the car over heating on the way and 5 o'clock traffic, we finally arrived. However we were then told the car we were coming for was sold 30 mins earlier. Not so much as a sorry. After leaving very angry and disappointed I called the sales manager who then blamed the "system" not the staff. I was informed that we had been put on a list and the vehicle was on hold but an error had occurred somewhere and now another couple was waiting on financing for the car we wanted. I was so happy to quickly inform them that we came with CASH and they had just lost any future business we might have done with them. Nothing about this was right but they were sure happy to try to sell us something else ( no we didn't give them the chance). I really believe they were never going to sell us the car we were looking at and it was all a dishonest ploy to get us to their lot. More