Joe Machens Ford

We purchased a used 2003 ford with 74,000 miles on it. They stated they had done an inspection and everything checked out fine. I do not believe that to be the case, after 7 days of owning the truck (4 da They stated they had done an inspection and everything checked out fine. I do not believe that to be the case, after 7 days of owning the truck (4 days driving it) it began to have problems. After less than 30 days we had put over $2000 in trying to get it fixed and as of right now it sounds like it is a compression problem in the engine. Joe Machens said that they are unable to do anything since we purchased it "as is" I would understand if it had been over 30 days or is was a minor problem but this is unacceptable. More

Called the dealership at 11 am and set an appointment for that evening to come buy a vehicle. After loading up 4 kids (ages 8yrs to 4 weeks), driving over an hour in the snow, the car over heating on the way that evening to come buy a vehicle. After loading up 4 kids (ages 8yrs to 4 weeks), driving over an hour in the snow, the car over heating on the way and 5 o'clock traffic, we finally arrived. However we were then told the car we were coming for was sold 30 mins earlier. Not so much as a sorry. After leaving very angry and disappointed I called the sales manager who then blamed the "system" not the staff. I was informed that we had been put on a list and the vehicle was on hold but an error had occurred somewhere and now another couple was waiting on financing for the car we wanted. I was so happy to quickly inform them that we came with CASH and they had just lost any future business we might have done with them. Nothing about this was right but they were sure happy to try to sell us something else ( no we didn't give them the chance). I really believe they were never going to sell us the car we were looking at and it was all a dishonest ploy to get us to their lot. More

I found a used car from this dealership on autotrader, emailed Dan B. for more info. Dan was quick to respond through email and called. I peppered him with questions and he went overboard in getting me emailed Dan B. for more info. Dan was quick to respond through email and called. I peppered him with questions and he went overboard in getting me as much information about the car as he could and sent additional pictures. When it came time to get down to business Dan was excellent to work with and facilitated the dollars discussion with Dave. Todd handled all the paperwork quickly. Everyone was very friendly and helpful. The whole experience was great and made it worth the 100 mile trip (each way). It sure was cold out and I bet Dan is glad he doesn't have to move that compact car around anymore. More

They withhold revent information about price and value They withhold revent information about price and value that only they have access to. The information regarding trade-in value and loan value wa They withhold revent information about price and value that only they have access to. The information regarding trade-in value and loan value was with held from customer More

The salesman was a bit pushy toward me getting this specific vehicle, but it was a very good deal. The car has been super reliable, even after hitting three deer! specific vehicle, but it was a very good deal. The car has been super reliable, even after hitting three deer! More

I scheduled an appointment to look at a new Focus. I show up early. I sit 15 minutes past my appointment time before I leave. 2 to 2 1/2 hours I finaly receive a call appologizing for blowing me off. show up early. I sit 15 minutes past my appointment time before I leave. 2 to 2 1/2 hours I finaly receive a call appologizing for blowing me off. More

Not a pushy sales team. Overall a good experience. I came in after doing online research and had an idea of what kind of deal I wanted on both the vehicle and the trade. For the most part, the deal was exact in after doing online research and had an idea of what kind of deal I wanted on both the vehicle and the trade. For the most part, the deal was exactly what I wanted. Will definitely consider buying from them again in the future. More

I will not deal with high pressure sales. I was pleasantly supprised at Joe Machens Ford. We got the deal we were looking for and the experience was off the charts. I recommend Joe Machens Ford to pleasantly supprised at Joe Machens Ford. We got the deal we were looking for and the experience was off the charts. I recommend Joe Machens Ford to anyone looking for a new or used vehicle. We love our 2010 Ford Edge (barely used). More