Joe Machens Chrysler Dodge Jeep Ram

Bad service. I am reporting this dealership to the BBB. Bad service and communication and owner does not return calls or emails, claims he was too busy. I am reporting this dealership to the BBB. Bad service and communication and owner does not return calls or emails, claims he was too busy. More

Ram Bighorn Great products and value. Alex had the truck I was interested in when I arrived. Nice showroom and had the variety I vehicles to choose from. Great products and value. Alex had the truck I was interested in when I arrived. Nice showroom and had the variety I vehicles to choose from. More

good work sales staff was helpful and worked very hard to find us the best deal possible. joe was great and worked hard to get our business. sales staff was helpful and worked very hard to find us the best deal possible. joe was great and worked hard to get our business. More

Air Conditioning repair While the day I had the repair done was great. Excellent costumer service guy and cashier, my previous experience wasn't so great. The customer serv While the day I had the repair done was great. Excellent costumer service guy and cashier, my previous experience wasn't so great. The customer service guy I had in the beginning didn't seem at all concerned about my dilemma, and the cashier I had at my first experience, tried to tell me my credit card expired this month and I needed to get the current information. I didn't argue with her but I knew she was incorrect and that my credit card didn't expire until October. I don't know what was up with all of that lecture. I also wasn't happy that I wasn't called when the part came in and a service wasn't scheduled. If I hadn't called and checked with the parts department, I wonder how long it would have been before someone contacted me. It also took me an hour and a half to finally be able to speak to a service representative. It was a repair to fix the air conditioning, in August, one of the hottest times of the year. I would think they would have wanted to make sure we were satisfied and get that fixed as soon as possible. More

Overcharged Cost me 90 bucks to tighten two bolts. Cancelled my warranty and will never return. They sold me the vehicle that way. Haven't owned it 45 days. Whoev Cost me 90 bucks to tighten two bolts. Cancelled my warranty and will never return. They sold me the vehicle that way. Haven't owned it 45 days. Whoever inspected it should have noticed this. Tammie was kind but this charge should have been wavied and treated the customer right. More

Easy to contact and prompt What a good experience in emergency response. Prompt and courteous and even a follow up call. Being from out of state and only passing through the cit What a good experience in emergency response. Prompt and courteous and even a follow up call. Being from out of state and only passing through the city, it was a pleasure to deal with an experienced advisor. Jace Carey. More

Extended warranty dishonesty. Not total honesty with trade (stating due to carfax - having been in 1 finder bender and car fixed by dealer it was worth less) and final pricing. Ma Not total honesty with trade (stating due to carfax - having been in 1 finder bender and car fixed by dealer it was worth less) and final pricing. Manager said extended warranty was 1600 when actually after i reviewed paperwork at home it was 3600. Alot of difference. Honesty was lacking. More

Ac service We we traveling through Missouri when AC developed a problem on a 100 degree day.. service was provided immediately and correctly and our three week We we traveling through Missouri when AC developed a problem on a 100 degree day.. service was provided immediately and correctly and our three week trip was saved. We very much appreciated their efforts. More

Great service Saw a I liked and drove it the next day. Was preapproved by my CU that day and bought it that night. It had two recalls on it that I scheduled the fol Saw a I liked and drove it the next day. Was preapproved by my CU that day and bought it that night. It had two recalls on it that I scheduled the following Monday and Machens (specifically my sales rep Joe Rivera) has a rental waiting for me on their dime. I had my car back that night! Very well done, team Machen. More

Drop-In I didn't have an appointment to have my key fob programmed but they did it at lunchtime and I still had time to do other errands! Thanks for your qui I didn't have an appointment to have my key fob programmed but they did it at lunchtime and I still had time to do other errands! Thanks for your quick service! More