Joe Machens Capital City Ford - Service Center

It is convenient and you have always done a good job for me! me! More

Very thorough! Very friendly! Only thing is long wait time. time. More

Great dealership. New hire slow to respond resulting in delay delay More

Service tech Angie very helpful and explained service and how it would be resolved and how it would be resolved More

I had to get my truck towed up there and eric tried to get me in that day but needed to be looked at futher so eric got me in when he could. He was very good at communicating with me and they was able to get me in that day but needed to be looked at futher so eric got me in when he could. He was very good at communicating with me and they was able to find the problem after the shop that put the engine in couldn't find the problem. Eric explained what the issue was and did everything he could to help me More

Angie in service is the best! We appreciate her help!!! More

Good. However, what is the point in having an app that makes appointments if the appointments don’t come through makes appointments if the appointments don’t come through More

Your salesperson Mr Thomas over charged me for this Lemon of a 🚗and the proof is it is always in the shop. I'm sure your service people do their best to fix it, but this vehicle is always in the shop. Thus of a 🚗and the proof is it is always in the shop. I'm sure your service people do their best to fix it, but this vehicle is always in the shop. Thus (LEMON) is not an easy disposal term for this vehicle. Please respond as I'm very interested in your reply. Thanks in advance, a very unhappy customer. More

I will not be going back. I had a fantastic experience with Sales, they found me what I want with perfect customer service. The finance team made sure I knew my options with financing even though I didn’t with Sales, they found me what I want with perfect customer service. The finance team made sure I knew my options with financing even though I didn’t use them. Josh Woodruff and Derek were fantastic to work with. Randy Wells is the best salesman around. The issue I have is with their service department. More specifically the techs there. Now the ladies that take payments and set up appointments are wonderful. I bought my car on Monday, June 14, 2021. Since that day, my car has been in the shop there twice. There was a vibration in the car, that didn’t start until the second day we had it, there was an alignment issue that caused the car to pull hard to the left, and there was a transmission issue. The first time we brought it in, the only addressed the vibration problem. They seemed to have fixed that, however they failed to even look at the alignment of transmission despite having my car all day. We were very upset with them after we picked up my car, and we went to speak with Randy in sales to complain that our vehicle was still improperly serviced. We ended up running into Josh and he went straight back to service and got us another appointment. The second appointment was yesterday, Monday, June 21, 2021. I dropped my car off at 8:30, and it wasn’t done until 4:20. I spoke with the service tech that was working on my car and he assured me that he had “fixed” the alignment of the car, and that the transmission never stuttered for him the three times he drove it. So I didn’t say anything because I was immensely angry. I went to service to let our salesman know it had nothing to do with him or anyone besides the service techs. While driving my car, after it was “fixed” I notice that it is still pulling to the left and the transmission is still stuttering which is magically did not do for them. I’m very upset by my experience and the fact that my car was was still not fixed. The car is still having the issues. I will not be going back to Joe Machens, because of this. To the rest of the dealership departments. I apologize that this review reflects poorly on you, it’s unfortunate that the service department is dragging you down with them. More

I had an issue with my car & if it hadn't been for Eric Ahart it would have been extremely hard for me to get my car taken care of. He went above & beyond helping me. I have always had good service with Ma Ahart it would have been extremely hard for me to get my car taken care of. He went above & beyond helping me. I have always had good service with Machen Ford but Eric made it easy for me to get my problem solved. I am 75 years old & therefore things can get overwhelming but with Eric's help ...he made it very easy to handle. Thank you Eric. More