Joe Machens Capital City Ford - Service Center

I have been doing business with capital city ford for a long time and have been happy with them most of the time. This time I had an appointment for oil change and it took just as much time as without long time and have been happy with them most of the time. This time I had an appointment for oil change and it took just as much time as without appointment. I was a apologized to a couple times. More

I have been a customer at Joe Machens Capital City Ford ever since they started doing business in Jefferson City MO. When I discovered my tire was flat, I aired it up and B-lined it to Machens. There was n ever since they started doing business in Jefferson City MO. When I discovered my tire was flat, I aired it up and B-lined it to Machens. There was no Plan B because this is where I go, and I’m always confident that they’ll take care of my Escape. Once again, they proved me right! More

For an oil change they were very messy and the they left behind was leaving spots on the concrete. Mind that this is on the second oil change on the truck all preformed by them behind was leaving spots on the concrete. Mind that this is on the second oil change on the truck all preformed by them More

Good service.lots of amenities to choose from.easy to make an appointment.like the texting when it is ready. No hassle guarantee in the make an appointment.like the texting when it is ready. No hassle guarantee in the More

Eric did a great job answering all my questions and was very friendly!! very friendly!! More

Once in a while you still find a business that will go above and beyond for you in a time of need. That's what I experienced at Joe Machens in Jeff City. My family, including 2 young sons, were in a ver above and beyond for you in a time of need. That's what I experienced at Joe Machens in Jeff City. My family, including 2 young sons, were in a very rural area when our 30000 mile explorer started experiencing what I thought to be significant transmission issues. We were about 5 hours from home and didn't think we'd make it without a major breakdown. I called the dealership and was connected with Angie Hulsey, who listened to our situation and told us to come on in. They immediately did diagnostics, and found the the issue, which thankfully was only a sensor. 2 hours later, they had received the part from 30 miles away, installed it, and had us on the road. They shop foreman (didn't get his name) also stopped what he was doing to help find out what was going on. We could have easily been stranded far from home for days, but these great folks kept that from happening. We are so thankful that the service team recognized our predicament and made that extra effort to help us out! More

It was very easy to schedule my recall service through the FordPass app and the service rep I worked with has been responsive to any concerns I had. the FordPass app and the service rep I worked with has been responsive to any concerns I had. More

Angie took care of all my needs, she's always on top of things & you can trust her guidance. Machens is lucky to have her on their team. things & you can trust her guidance. Machens is lucky to have her on their team. More

The wait in the customer lounge to get a “scheduled appointment” oil change and tire rotation done is absolutely ridiculous!!!! I waited 2-1/2 hours this last time, and FOUR HOURS the time before that appointment” oil change and tire rotation done is absolutely ridiculous!!!! I waited 2-1/2 hours this last time, and FOUR HOURS the time before that!!! xxxxxx ridicylulous! More

Well I had an appointment on Saturday at 10:15 and it took over 2 hours before they even got it in the bay. took over 2 hours before they even got it in the bay. More