Joe Machens Capital City Ford - Service Center

Very pleased with service and the prompt response that was given to my car. Everything was taking care of that had been required on my previous visit. was given to my car. Everything was taking care of that had been required on my previous visit. More

As always very professional. Ryan did even as I expected and will be back to get other things done. Was not pushy trying to cram extra sales down your throat. expected and will be back to get other things done. Was not pushy trying to cram extra sales down your throat. More

Awesome service! Was in and out within an hour. Oil changed and tires rotated. Still had time to shop at Hobby Lobby before my doctor appointment Thank you changed and tires rotated. Still had time to shop at Hobby Lobby before my doctor appointment Thank you More

Always friendly and ALWAYS get me an appointment at my convenience. And they send me reminders, which I need plenty of! They are also very willing to reschedule, when needed, with no hassle convenience. And they send me reminders, which I need plenty of! They are also very willing to reschedule, when needed, with no hassle More

I took my car in for oil change and they service my oil change promptly. I’m very happy with my serviceAnd I would recommend anybody to take their car back for service change promptly. I’m very happy with my serviceAnd I would recommend anybody to take their car back for service More

Joe Machens Capital City Ford always provides fast service. I purchased the Works package for my Vehicle and they got it in and out in no time. I also enjoy their soda fountain and hot chocolate. service. I purchased the Works package for my Vehicle and they got it in and out in no time. I also enjoy their soda fountain and hot chocolate. More

Dropped off my vehicle to have a check engine light issue looked at. They were able to get my vehicle in a day early and resolve within a short time. Friendly and timely service. looked at. They were able to get my vehicle in a day early and resolve within a short time. Friendly and timely service. More

Had an appt, when arrived told was running 30 mins behind (so what’s the point of an appt) then sat and waited an hour to be then told to come back a different day bc they didn’t have the filter for my vehic (so what’s the point of an appt) then sat and waited an hour to be then told to come back a different day bc they didn’t have the filter for my vehicle. Was a complete waste of a day. why when I arrived they couldn’t have checked to see if filter was in stock. More

I made an appointment for 3:00 and didn’t leave until 6:04...just for a standard oil change service. No one came to talk to me even know I told them I would stay and wait until it was finished. The light 6:04...just for a standard oil change service. No one came to talk to me even know I told them I would stay and wait until it was finished. The lights were being turned off when someone finally asked me if anyone had checked on me. 🙄 More

12/19/2020 service - Texted me $270.73 in repairs to approve. Charged my card $448.71. When I said that isn’t what I authorized, they said they “forgot” to include labor charge in the estimate. Gave approve. Charged my card $448.71. When I said that isn’t what I authorized, they said they “forgot” to include labor charge in the estimate. Gave me a $10 car wash coupon for my troubles. Classic bait and switch scam. More