Joe Machens Capital City Ford - Service Center

Quick and easy. Thanks for the great customer service. Keep up the great job. I wont take my vehicles to any other service department but yours Keep up the great job. I wont take my vehicles to any other service department but yours More

John Lange in the sales department once again steps up to make sure my truck purchase and follow up care are a priority at Machens. make sure my truck purchase and follow up care are a priority at Machens. More

Time spent in the waiting area is pleasant while having a cup of coffee. Angie usually gets me in and out in less than an hour. She takes good care of me. cup of coffee. Angie usually gets me in and out in less than an hour. She takes good care of me. More

Michelle was wonderful at answering my questions and it was great leaving, paying & picking up my car without going inside ! with Covid I was concerned about having to go inside the service department was was great leaving, paying & picking up my car without going inside ! with Covid I was concerned about having to go inside the service department was very accommodating More

Good, timely service. All were very polite. I wish more businesses provided this good of service and commitment. I will definitely continue to do business with Joe Machens in Jefferson City. businesses provided this good of service and commitment. I will definitely continue to do business with Joe Machens in Jefferson City. More

service dept. did a very good job of communicating, from the time I came in to schedule the work to be done, through the process to completion. The work was done in a timely manner which I appreciate very m the time I came in to schedule the work to be done, through the process to completion. The work was done in a timely manner which I appreciate very much, as I use my truck all the time for work and it is hard for me to be with out it. I will be back. Rick More

Great customer service. Was kept appraised of what they were doing and how much longer it would be until they were done. I have no complaints. were doing and how much longer it would be until they were done. I have no complaints. More

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After a clarifying statement they got to work on my 2010 F150 FX4. The software update fixed the fuel and O2 sensor issues I was experiencing. F150 FX4. The software update fixed the fuel and O2 sensor issues I was experiencing. More

Service was done timely and completePeople were Service was done timely and complete People were responsive to my needs and the items which needed to be addressed Would recommend to anyone with s Service was done timely and complete People were responsive to my needs and the items which needed to be addressed Would recommend to anyone with service needs More