Joe Machens Capital City Ford - Service Center

Well taken care of by courteous staff. Only problem was someone forgot to shut hood all the way and I found out before any problems on way homes someone forgot to shut hood all the way and I found out before any problems on way homes More

Made my service appt on line, fast and easy. Was given a discount for oil change and was in and out in a hour. No problems at all discount for oil change and was in and out in a hour. No problems at all More

I have bought many new vehicles over the years. This is one of the best experiences I've had. Brad and Derek were a pleasure to work with..thanks to all one of the best experiences I've had. Brad and Derek were a pleasure to work with..thanks to all More

Capital City Ford worked hard to make sure I was taken care of in a unique situation. They listened to my concerns and then went above and beyond to achieve a solution. care of in a unique situation. They listened to my concerns and then went above and beyond to achieve a solution. More

I think this dealership has always treated me fair whether it was for service or sales. They are always friendly and honest and work done on time. whether it was for service or sales. They are always friendly and honest and work done on time. More

Wasn’t even looking for a car just came in to get a oil change and got talking to Darnell and he told me about the good deals on the 2020 he showed me a great deal on a 2020 Ford Escape and the next thing change and got talking to Darnell and he told me about the good deals on the 2020 he showed me a great deal on a 2020 Ford Escape and the next thing I did was drive it and I was sold. I would recommend Darnell Thomas to anyone he doesn’t pressure you and explains everything really really well. Thank you Darnell for all your help. More

Problem was identified quickly, and was covered by extended warranty. Work was completed in a timely manner. Staff was friendly and courteous. Vehicle was clean when picked up. extended warranty. Work was completed in a timely manner. Staff was friendly and courteous. Vehicle was clean when picked up. More

All went well. Took as long as he told me it would and it worked good afterwards. Was there for a recall on the backup feature. It worked after completion. worked good afterwards. Was there for a recall on the backup feature. It worked after completion. More

Service Techs were right there and ready to assist when i pulled into service bay. Took truck immediately to have service performed. They advised me of a couple of additional service items that could be perf pulled into service bay. Took truck immediately to have service performed. They advised me of a couple of additional service items that could be performed during this visit. Cashier was very courteous and helpful. Service was conducted to specs and in less time than anticipated. This is why Joe Machens Ford is my dealership of choice! More

Was in for a recall. I was not told that work would not be complete on first visit so was disappointed to have to return. I did tell the scheduler that the camera wasn’t working properly. Service departmen be complete on first visit so was disappointed to have to return. I did tell the scheduler that the camera wasn’t working properly. Service department was courteous and efficient. More