Joe Machens Capital City Ford - Service Center

Friendly staff and offer to ride after dropping my vehicle is good. Cutomer rep was easy to work with on taking the keys back even after hours vehicle is good. Cutomer rep was easy to work with on taking the keys back even after hours More

This dealership is reliable. The work is on time. I appreciate the ability to schedule an appointment and get a ride to work. The office staff is friendly. The drivers are friendly and reliable. appreciate the ability to schedule an appointment and get a ride to work. The office staff is friendly. The drivers are friendly and reliable. More

I have no idea who I talk talked to in the service department so I can’t accurately rate them but I did talk to Brad about why I was up there and he’s always helping get me taken care of. :] department so I can’t accurately rate them but I did talk to Brad about why I was up there and he’s always helping get me taken care of. :] More

very pleasant experience. quick service place was clean service advisor was easy to get along with was not pushy. He was helpful in setting up future appointment service advisor was easy to get along with was not pushy. He was helpful in setting up future appointment More

Great service as always, thank you so much! They also got the work done quicker than I expected. From the initial call making the appointment to picking up the car afterwards, all was great! the work done quicker than I expected. From the initial call making the appointment to picking up the car afterwards, all was great! More

Have been a customer for years. Always have good service. Like the texting during the appointment. Drop off in morning very efficient. Thanks to service department. Like the texting during the appointment. Drop off in morning very efficient. Thanks to service department. More

Quick quality service. Vehicle ready when promised. Comfortable waiting area. Good variety and selection of refreshments available in waiting area. Will return for all my vehicle maintenance needs. Comfortable waiting area. Good variety and selection of refreshments available in waiting area. Will return for all my vehicle maintenance needs. More

Very poor communication. Lied to directly by Angie when asked about the status of my vehicle. I would consider the comments to be the result of a misunderstanding if the story wasn't so developed. It was c asked about the status of my vehicle. I would consider the comments to be the result of a misunderstanding if the story wasn't so developed. It was clearly an attempt to justify a failure to action my repairs in a timely manner. Ford Corprate office got involved when my vehicle was in the shop for over a month (2020 Explorer St) and worked out and extended warranty plan free of charge. Really disappointed that Capitol City Ford condones blatant lying to their customers. Also disappointing was the fact that all communication was initiated by me. Never did the service department contact me and provide status updates on my vehicle that was sitting in their shop for over a month. A simple weekly phone call with an update would go a long way. Poor customer service model and poor customer service. More

Dealership is fine no problems with service. Only problem is with the wait time. Had an appointment for oil change. At 2:15. Didn’t leave dealership until approx 4:40. I will or look elsewhere problem is with the wait time. Had an appointment for oil change. At 2:15. Didn’t leave dealership until approx 4:40. I will or look elsewhere for service due to the amount of time. I feel that was an extremely long wait for an oil change Could not remember name of service writer More

Great Service Department - I bought 2 mustangs at Joe Machens from Scott Jackson and plan on buying another Mustang in 2022 -. my family & friends go to Joe Machens !!! Machens from Scott Jackson and plan on buying another Mustang in 2022 -. my family & friends go to Joe Machens !!! More