Joe Machens Capital City Ford - Service Center

Sales and service are too notch. Every one is patient and willing to work with the customer. I highly recommend both sales and service departments. willing to work with the customer. I highly recommend both sales and service departments. More

I was there right at opening and they helped me with a smile the whole time! They were not trying to rush me out to get to the next person even though they had a line of people. Great way to start the day smile the whole time! They were not trying to rush me out to get to the next person even though they had a line of people. Great way to start the day! Thank you for all your help! More

Where to begin? Starting with my most recent experience: I took my truck up there for an oil change and they supposedly found a leak - I have never leaked oil anywhere and my oil was never lo experience: I took my truck up there for an oil change and they supposedly found a leak - I have never leaked oil anywhere and my oil was never low. Besides, my truck had only 8,500 miles on it. Since it was under warranty, I had them fix it. A week later, my truck was having all sorts of misfires. They couldn’t replicate it and were very stubborn about fixing my truck even though the service engine light was telling them that the misfires were in cylinders 3 and 4. They finally replaced the spark plugs and plug wires. 3 days after getting my truck back, misfires were happening again. They couldn’t replicate the issue so they refused to do any work to my truck. After all of that, and an employee yelling at me because I said that they “magically find leaks” (they did this on my last truck with coolant and after a 30 min drive, I had no coolant left after they “fixed” my truck). So I also had to speak with a manager about the disrespectful employee. Needless to say, another Ford dealer will get my business. Their sales department is so bad that I bought my truck an hour and a half away just to avoid Machens. I will do the same with my maintenance. More

My appointment was scheduled a week in advance and up on arrival I was greeted and my vehicle was taken in public. After the prescribed amount of time I was informed that my vehicle was ready. It is always arrival I was greeted and my vehicle was taken in public. After the prescribed amount of time I was informed that my vehicle was ready. It is always a pleasure to work with Angie. She make sure you are taken care of whenever you come in More

Once again completely satisfied with the service and friendliness. Always our go to. Definitely would recommend Bo as a salesman to ask for. Will continue to to pass on our great find. Thanks the Simmon friendliness. Always our go to. Definitely would recommend Bo as a salesman to ask for. Will continue to to pass on our great find. Thanks the Simmons More

In and out on time, great job.ThanksIn the 12 hours In and out on time, great job. Thanks In the 12 hours before I got to the service bay, I received too many emails (5) prior to arrival. In and out on time, great job. Thanks In the 12 hours before I got to the service bay, I received too many emails (5) prior to arrival. More

My experience has all been positive. Angie, service Representative was polite, professional and kept me informed not only in regards to my last visit but with the second Ford product I own. Representative was polite, professional and kept me informed not only in regards to my last visit but with the second Ford product I own. More

Set up appointment online to replace engine air filter and cabin air filter. The appointment took an hour and 15 minutes to replace the engine air filter. Did not have cabin filter the main reason for the and cabin air filter. The appointment took an hour and 15 minutes to replace the engine air filter. Did not have cabin filter the main reason for the appointment. Disappointed! More

They are always helpful and efficient. They communicate well through the entire repair process and are not pushy. Kim in the Cashiers office was extremely helpful trying to set up the payment for Sunbit e well through the entire repair process and are not pushy. Kim in the Cashiers office was extremely helpful trying to set up the payment for Sunbit even though she never processed one before. Very friendly and helpful. More

Was never called back did all the work myself. I had to call Tom to get work done. Service department lacks communication. Truck was left dead. call Tom to get work done. Service department lacks communication. Truck was left dead. More