Joe Machens Capital City Ford - Service Center

Angie is the best, only reason I come back. Appreciate the effort to get me in so quickly. The text/email reminders are very helpful. the effort to get me in so quickly. The text/email reminders are very helpful. More

I have nothing but wonderful things to say about this dealership. Everyone from the sales people to the service department is amazing and always goes above and beyond. dealership. Everyone from the sales people to the service department is amazing and always goes above and beyond. More

We had our tires rotated an balance along an oil change before diving on a around trip if 2220 miles the tries Vibrated so bad I had to pull in Dalton Georgi to another for dealership to have a tire fixe before diving on a around trip if 2220 miles the tries Vibrated so bad I had to pull in Dalton Georgi to another for dealership to have a tire fixed they didn’t do a good job finally make it into Clermont Florida to a Ford dealership they did had to balance all four tires and correctly how to use my FordPass points that were wasted on service not happy at dealer in jefferson city after purchasing six F150 trucks from the dealership my Ford pass points should be reinstated for the rotation the tire balance More

Got me in in a couple days which was appreciated. Staff was very nice. When I picked up my truck it was doing the same thing leaving the lot that they said they just fixed. It seemed like they didn’t che was very nice. When I picked up my truck it was doing the same thing leaving the lot that they said they just fixed. It seemed like they didn’t check to see whether or not what they replaced actually fixed the problem. Almost $300 down the drain for nothing. More

I made a 12 noon appt. Received confirmation. Was told it was written down as a drop when I arrived. Two hour wait. After service, drove home, smelled oil, checked under hood. Oil cap never put back on a it was written down as a drop when I arrived. Two hour wait. After service, drove home, smelled oil, checked under hood. Oil cap never put back on after service. More

I recently switch from another business to Machen’s for my vehicle maintenance. I appreciate the professionalism of Machen’s service department and being told up front what the cost of the service is goi my vehicle maintenance. I appreciate the professionalism of Machen’s service department and being told up front what the cost of the service is going to be More

Absolutely wonderful service all the way around! Have never experienced anything quite like it!! Great communication from the service dept throughout the day and everyone is so friendly. never experienced anything quite like it!! Great communication from the service dept throughout the day and everyone is so friendly. More

Service was good everybody was very nice and it didn’t take them very long to get our oil change. Customer service is definitely good even on busy days I was pleased that even though it was super busy tha take them very long to get our oil change. Customer service is definitely good even on busy days I was pleased that even though it was super busy that day the customer service reps were very pleasant. More

Brought in a friends car that needed keys programmed to a new computer (ecm) walked in to see if i could get it done on a tuesday, they were busy no big deal. I get an appointment set up by my advisor for fr new computer (ecm) walked in to see if i could get it done on a tuesday, they were busy no big deal. I get an appointment set up by my advisor for friday for 1pm. Friday comes around i drop the car off at 8 am to give them time with it even though I know it takes 30-45 minutes to initialize a pcm and program keys but I know there are other customers other than me. I call at 4:45 and ask if its done i get transfered to the advisors voicemail three times. At this point Im super frustrated because my friend needs his car for a weekend trip. About 5 my advisor calls me back and tells me its not done and they need it till monday. Noon rolls around on monday and its finally done I get there and my first bill I was handed was for nearly 350$ when i was told it was a half hour for initialization of pcm and another half hour for programming keys. Then the cashiers did an excellent job and got my bill down to 100 which was what it shouldve been in the first place. More

Good service, nice waiting lounge. Don't know who the service guy was. Wait time wasn't too long. I appreciated the the service reportand inspection form. service guy was. Wait time wasn't too long. I appreciated the the service reportand inspection form. More