Joe Machens Capital City Ford - Service Center

Always encounter helpful, friendly people there.Angie and Kim B were both very through and efficiently processed both my car and my cars service appointment. Kim B were both very through and efficiently processed both my car and my cars service appointment. More

The service staff are always very courteous and helpful when I make appointments. I needed a ride home and that was quickly taken care of. when I make appointments. I needed a ride home and that was quickly taken care of. More

The service was great. I brought my car in as scheduled and work was performed in a timely matter. This issue my go-to dealership. and work was performed in a timely matter. This issue my go-to dealership. More

Service was excellent! Dropped off my truck in the morning, had it back later that morning... Got a free car ride to and from my house, so I wasn't out anything. All for free warranty work! morning, had it back later that morning... Got a free car ride to and from my house, so I wasn't out anything. All for free warranty work! More

There was a mixup and our car wasn't fixed the day it was dropped off but no excuses were made. Our car was fixed the next morning and Ryen was awesome!! dropped off but no excuses were made. Our car was fixed the next morning and Ryen was awesome!! More

Great service as always! Had my truck in for full service and was completed in less than one hour. This kind of service will keep me coming back. and was completed in less than one hour. This kind of service will keep me coming back. More

Angie is amazing! Very helpful! She was with me 100% of the way and helped explain everything. She also worked around my very hectic work schedule. the way and helped explain everything. She also worked around my very hectic work schedule. More

My battery failed while I was running errands. Fortunately I was able to get a jump start. Although it was late in the afternoon I decided to head to Joe Machens Ford where I get all my service w Fortunately I was able to get a jump start. Although it was late in the afternoon I decided to head to Joe Machens Ford where I get all my service work done on my 2015 F150. I didn't have an appointment but the service dept. worked me in to replace my battery and even honored my request for an oil change and tire rotation. After I left and got home I looked over the invoice and other paperwork and had several questions about the service. I called and my service tech had gone home for the day. I was able to speak to another tech "Angie" who answered all my questions. The Machens team took good care of me that day. On another note, I appreciate the service and maintenance notices I receive as emails. More

Scheduling was a bit tricky. Everything else was very smooth. Good reminders via email and text. Notifications keeping me updated on progress. And a comprehensive email reviewing the status of my vehicle smooth. Good reminders via email and text. Notifications keeping me updated on progress. And a comprehensive email reviewing the status of my vehicle and current versus longterm needs. More

Excellent service! great people, identified every bit of issue with my vehicle and fixed it. Put on brand new tires and gave me a discount. issue with my vehicle and fixed it. Put on brand new tires and gave me a discount. More