Joe Machens Capital City Ford - Service Center

The folks at Machens are very nice to me and they took care of all the things I needed to have checked out. The amenities they had in their waiting room are cool to, including ice cream and a pinball mach care of all the things I needed to have checked out. The amenities they had in their waiting room are cool to, including ice cream and a pinball machine. More

7am appointment for safety inspection. Not done when I arrived at 230 pm. My apt not show up ipad but on computer Still not done!!! arrived at 230 pm. My apt not show up ipad but on computer Still not done!!! More

I was treated with respect and courtesy when I made the appointment and when I was there for service. It was explained to me clearly what needed to be done and why. When checking out the lady was also very appointment and when I was there for service. It was explained to me clearly what needed to be done and why. When checking out the lady was also very nice. More

Keith was very professional, answered all our questions and made the process of buy our new truck fast and easy. I highly recommend as salesman Keith. and made the process of buy our new truck fast and easy. I highly recommend as salesman Keith. More

Made an appointment for recall work, took 2 vehicles 30 minuts there, for a ride back. Was told then that the parts are back ordered. minuts there, for a ride back. Was told then that the parts are back ordered. More

The only thing I have to mention is that I asked tires rotation along with oil change and has not been done. I discovered this after I arrived home. Things happen. rotation along with oil change and has not been done. I discovered this after I arrived home. Things happen. More

I was so disappointed that not one employee interacting with the public wore a mask. I want to keep the community safe for the people who are at risk. with the public wore a mask. I want to keep the community safe for the people who are at risk. More

Service all around was much better this time However I still do not have a report in My Ford Oass about Warranty work that was "supposedly " completed still do not have a report in My Ford Oass about Warranty work that was "supposedly " completed More

When I arrived no one opened the bay door. Walked in through waiting area. 3 people in service area but 2 were discussing their lunch order and third helping another customer. When he finished with through waiting area. 3 people in service area but 2 were discussing their lunch order and third helping another customer. When he finished with that customer, he checked me in. I purchased The Works, but I don't know if the tires were rotated because the Invoice doesn't say that work was done. No one talked to me after the service was done. The cashier called my name to pay but the technician didn't come talk to me as they usually do. More

Very upset that the oil leak was not found until my car was out of warranty. I’ve been reporting leak since 2010 and it was never found. I cannot rate the service people listed below. They did not wait was out of warranty. I’ve been reporting leak since 2010 and it was never found. I cannot rate the service people listed below. They did not wait on me. Thomas Williams was my agent he was amazing More