Joe Machens Capital City Ford - Service Center

I brought my truck in for service a taking it home the next day my dash lights came on with warning lights my odometer , cruise control, 4x4 indicator , and airbag fault light came along with nothing else next day my dash lights came on with warning lights my odometer , cruise control, 4x4 indicator , and airbag fault light came along with nothing else working on my dash. I called he said come in looked at it nothing wrong. He said next it happens bring it in. Well it happened again this morning but clos d on Sunday. I would like to correct this problem. More

This dealership always shows excellent customer service while indicating professionalism. Both maintenance shop and cashiers work together for the betterment of the customers. Awesome job! while indicating professionalism. Both maintenance shop and cashiers work together for the betterment of the customers. Awesome job! More

Not at all happy with the service we received at my last appointment. Over the years we have purchased many vehicles from Joe Machens in Jeff also in Columbia appointment. Over the years we have purchased many vehicles from Joe Machens in Jeff also in Columbia More

It took a long time to get appointment scheduled. I've been waiting 6 weeks plus on recall parts. I can never get a call back when I leave a message been waiting 6 weeks plus on recall parts. I can never get a call back when I leave a message More

Joe Machens serviced my Mustang recently. They provided me with rides to and from my home. The work was done right and the service was excellent. me with rides to and from my home. The work was done right and the service was excellent. More

I called short notice and got worked in and they were very quick to get my service done. The lounge where I waited was very nice. very quick to get my service done. The lounge where I waited was very nice. More

I tried to schedule an oil change, field service bulletin work and an issue with my towing electrical connector. They could only do the oil change in my schedule restraint. I arrived on time and waited an work and an issue with my towing electrical connector. They could only do the oil change in my schedule restraint. I arrived on time and waited an hour and 45 minutes for my truck! Got all green checks on multi point inspection form but tire pressure was low, antifreeze was at minimum and steering wheel was dirty. I will not return to this dealer. More

It was a great service and the pricing was good great timing and great customer service I really had no complaints at all so thank you timing and great customer service I really had no complaints at all so thank you More

Was disappointed that I had to pay for new lugNuts for a Was disappointed that I had to pay for new lug Nuts for a tire rotation. The service department did give me the tire rotation for free, Ford needs to Was disappointed that I had to pay for new lug Nuts for a tire rotation. The service department did give me the tire rotation for free, Ford needs to work on design flaw with lug nuts. More

Service department is as efficient and helpful as you could hope for!!! Pricy, but you get what you pay for, awesome service!!! Kimberly was friendly and efficient, John did a great job!! could hope for!!! Pricy, but you get what you pay for, awesome service!!! Kimberly was friendly and efficient, John did a great job!! More