Joe Machens Capital City Ford - Service Center

Previous appointment not good, this one was excellent. You made it right. Fabulous customer service. Friendly people that are honest. Thank you! Keep it up You made it right. Fabulous customer service. Friendly people that are honest. Thank you! Keep it up More

Great experience. Took good care of my vehicle and kept it an extra day just to double check the issue we were having. The service department was helpful and pleasant to work, would definitely recommend to it an extra day just to double check the issue we were having. The service department was helpful and pleasant to work, would definitely recommend to friends and family, More

Very friendly staff very easy to set up appointment will definitely use for service again. Angie was very helpful and knowledgeable. Work was done in a short time. definitely use for service again. Angie was very helpful and knowledgeable. Work was done in a short time. More

Outstanding service from start to finish. Everyone I came in contact with was exceptionally helpful. Great communication regarding diagnostics and options. I feel safe in my car again! in contact with was exceptionally helpful. Great communication regarding diagnostics and options. I feel safe in my car again! More

Wasn't happy with the service I got, I emailed the reasons I wasn't happy, to the dealership never got a response back from them. They did work without checking with me first also put on the invoice , reasons I wasn't happy, to the dealership never got a response back from them. They did work without checking with me first also put on the invoice , "customer states vehicle is in need of an alignment " , I did not say that, and the price they gave me for a 60'000 mile service was wrong also More

scheduling an appointment is always easy, I drop it off early in the morning before going to my office and if I request a specific time it be done it is and on occasion has even been delivered back to my early in the morning before going to my office and if I request a specific time it be done it is and on occasion has even been delivered back to my office. That is what I call customer service. More

no no nonononononono nononono no no nonononononono nono no no no no no no no no no no no this is ridiculous I wish your lot was in a better location for access no no nonononononono nono no no no no no no no no no no no this is ridiculous I wish your lot was in a better location for access More

Very quick service, extremely friendly staff that kept me informed from start to finish. Requiring 25 words on a survey makes me not want to do it again. informed from start to finish. Requiring 25 words on a survey makes me not want to do it again. More

I brought my truck in for service a taking it home the next day my dash lights came on with warning lights my odometer , cruise control, 4x4 indicator , and airbag fault light came along with nothing else next day my dash lights came on with warning lights my odometer , cruise control, 4x4 indicator , and airbag fault light came along with nothing else working on my dash. I called he said come in looked at it nothing wrong. He said next it happens bring it in. Well it happened again this morning but clos d on Sunday. I would like to correct this problem. More

This dealership always shows excellent customer service while indicating professionalism. Both maintenance shop and cashiers work together for the betterment of the customers. Awesome job! while indicating professionalism. Both maintenance shop and cashiers work together for the betterment of the customers. Awesome job! More