Joe Machens Capital City Ford - Service Center

Just moved here & tire picked up a nail & patched. Took it to Machens Ford, was told appts are full but we will try to work it in, if you leave it with us - which we did. 28 hrs later we called Ford & Took it to Machens Ford, was told appts are full but we will try to work it in, if you leave it with us - which we did. 28 hrs later we called Ford & we were basicly told they were not able to do a simple tire patch in 28 hrs & you can come pick up your vehicle. This is exactly what we did & we will not be back to Joe Machens Ford. More

Had 9:15 appointment on 6/14/21 called at noon had not started on it yet did not call when done. I called next day around 9am said it was ready Since then I added 18 oz of brake fluid 8/10/21 Recall # 20 started on it yet did not call when done. I called next day around 9am said it was ready Since then I added 18 oz of brake fluid 8/10/21 Recall # 20S31 Brake Master Cylinder More

No one stayed in contact with me, left multiple messages with Thomas and never got a return call on the status of my car, my husband would have to call. Also had my car there twice and was told they couldn' with Thomas and never got a return call on the status of my car, my husband would have to call. Also had my car there twice and was told they couldn't find a problem, the 2nd time they told me it was the transmission, I kept telling them it was fuel related. I am very unsatisfied and will find a different dealer to take my car or purchase More

Everything was done quickly and efficiently. Angie always takes care of us. Also the shuttle was prompt which was nice, since it was the first time using this service. takes care of us. Also the shuttle was prompt which was nice, since it was the first time using this service. More

Fixed brake problem on time and for the estimated cost. Eric did a great job of communicating with us each step of the way on the shops progress Eric did a great job of communicating with us each step of the way on the shops progress More

Service is always good In and out quick even when you show up with no appointment they try and work you into the schedule and never complain show up with no appointment they try and work you into the schedule and never complain More

The work that we agreed to was done will and on time. This is what I expect when I take car or truck to have service work done. This is what I expect when I take car or truck to have service work done. More

Check in was quick and was offered a ride home while vehicle was being serviced. Once my problem was determined and they had the parts to repair the problem, received a text message about costs of repai vehicle was being serviced. Once my problem was determined and they had the parts to repair the problem, received a text message about costs of repairs. Final bill was very close to the estimate. More

Service technician didn't check/ fill fluid levels. Wiper fluid made this apparent. Brought back in and my Service advisor corrected the issue. Kayle Ballew is awesome Wiper fluid made this apparent. Brought back in and my Service advisor corrected the issue. Kayle Ballew is awesome More

was very pleased with the service and the help that Brian provided. But now for the second time of having my vehicle the shield was not properly secured and fell down while I was driving down Hwy 54, this is provided. But now for the second time of having my vehicle the shield was not properly secured and fell down while I was driving down Hwy 54, this is the second time this has happened More