Joe Machens Capital City Ford - Service Center

They fixed my explorer. Then I had to bring it back in for them to look it over. I found that they did put a bolt in all the way. So they had to look it over to make sure all the bolts were all tight. for them to look it over. I found that they did put a bolt in all the way. So they had to look it over to make sure all the bolts were all tight. More

Easy to work with. The on line quote said the repair would be around 1k to do. Ended up being 450ish. Great customer service. Good work! would be around 1k to do. Ended up being 450ish. Great customer service. Good work! More

The staff at Joe Machens Ford has always been approachable, sincere, and had my best interests at heart, especially after the death of my husband. I had a tire that would not maintain air pressu approachable, sincere, and had my best interests at heart, especially after the death of my husband. I had a tire that would not maintain air pressure, and I probably went in every other week for years to have it filled and refilled and sealed. At my worst, they were at their best. More

There is a lady I always call her name is Angie Hulsey. She is the service advisor who is so helpful and accommodating. Every time I call I always ask for Angie. I know that I will receive the best se She is the service advisor who is so helpful and accommodating. Every time I call I always ask for Angie. I know that I will receive the best service! Thank you Sarah More

Had two issues to fix and neither one was fixed. Exterior flood light still not working and interior cabin rattle is still there. You had the truck for 8 hours and trusting that I have to bring it back again flood light still not working and interior cabin rattle is still there. You had the truck for 8 hours and trusting that I have to bring it back again a second time for repairs that should’ve been completed the first time. More

Everytime I bring my vehicle to joe machens, they always get the job done perfect. I don’t I’ve ever taken my vehicle anywhere else and don’t think I ever will in the future to come. The receptionist is alw get the job done perfect. I don’t I’ve ever taken my vehicle anywhere else and don’t think I ever will in the future to come. The receptionist is always very sweet and awesome to come up and pay for my service. Thank you! More

I have been working with Ryen to get my car fixed. He had been great. Very polite and professional. Hopefully this will be the last trip though. Each time they fix what it coded and then check it again, ther been great. Very polite and professional. Hopefully this will be the last trip though. Each time they fix what it coded and then check it again, there is a new code. Not their fault. They have apologized each time and worked with my schedule. Thankfully its all still under warranty. More

Always good service and the team is greatI usually get Always good service and the team is great I usually get right in when I have issues Angie is very pleasant and Steven is nice to work with Thank Always good service and the team is great I usually get right in when I have issues Angie is very pleasant and Steven is nice to work with Thank you More

I've had a pretty good experience every time I go here so I keep returning always friendly staff and from what I can tell good work I keep returning always friendly staff and from what I can tell good work More

They’ve seen their last dollar from me, do work not authorized to do.can’t but right mileage on oil change sticker.no more authorized to do.can’t but right mileage on oil change sticker.no more More