Joe Machens Capital City Ford - Service Center

Awesome service!! Fast and efficient!!Pulled in the Awesome service!! Fast and efficient!! Pulled in the garage he scanned my truck and I was able to have a cup of coffee and my truck was ready!! Awesome service!! Fast and efficient!! Pulled in the garage he scanned my truck and I was able to have a cup of coffee and my truck was ready!! More

Great people. great staff.Steven Paul rocked my World. was very pleased with everyone. Can’t stand my Ford Escape though. Always in for problems. was very pleased with everyone. Can’t stand my Ford Escape though. Always in for problems. More

I’ve been with Ford since 2004 and seen a lot of good professional service. This last service I rated 4 stars and that’s good coming from me. Nothing to complain at this time. professional service. This last service I rated 4 stars and that’s good coming from me. Nothing to complain at this time. More

I did not have an appointment but I was able to be worked into the schedule which was an amazing feeling. The wait was very short and comfortable. into the schedule which was an amazing feeling. The wait was very short and comfortable. More

My appointment was easy to set up for a brake recall for my truck. I was provided a ride to my office while my truck was worked on. Ed, the driver was very polite and easy to talk to. He later returned t my truck. I was provided a ride to my office while my truck was worked on. Ed, the driver was very polite and easy to talk to. He later returned to pick me up when my truck was ready. More

Over the last year I’ve lost hope an trust using you all an that’s sad because over the last 8 years I’ve only bout cars from you all an I use to bragged about you guys an now I can’t even think of a positi an that’s sad because over the last 8 years I’ve only bout cars from you all an I use to bragged about you guys an now I can’t even think of a positive thing to say. Pointless to buy warranty throw you guys if you won’t even let me use them an it’s pointless to even see what’s wrong with a car because you guys just fix it an text an say it’s done not even a heads up what’s wrong it or if I even have the money for something like that or to see about pricing elsewhere. More

We initially had some delay in getting our service accomplished but Ryan went above and beyond to get it done and put a smile on our faces accomplished but Ryan went above and beyond to get it done and put a smile on our faces More

Service was good. I have no complaints. Whenever I get my car serviced, they are friendly and get the job done in a timely manner. car serviced, they are friendly and get the job done in a timely manner. More

I always feel at home here and thats why I keep coming back. Our 2020 Ford Escape is the perfect suv for our needs,thanks! back. Our 2020 Ford Escape is the perfect suv for our needs,thanks! More

vthe attendant who made the appt put the wrong name address, phone number , e- mail on the work order. If I had left my car their & went home , the other person could have stolen my car. So now I have address, phone number , e- mail on the work order. If I had left my car their & went home , the other person could have stolen my car. So now I have a receipt that doesn't even have the right information on it. This greatly disturb t More