Joe Machens Capital City Ford - Service Center

Great Job!! In and out really quick. They changed oil and filter, checked fluids, tires and pressure found belts and hoses good, Battery checked and found a litt In and out really quick. They changed oil and filter, checked fluids, tires and pressure found belts and hoses good, Battery checked and found a little weak, since four years old decided to replace with new battery with more cold cranking amps and 8 year warranty. More

Replacement of damaged tire My only issue was that I was told a replacement tire was in stock, and it wasn’t. Had to make two trips. Otherwise, service was good. My only issue was that I was told a replacement tire was in stock, and it wasn’t. Had to make two trips. Otherwise, service was good. More

Friendly, professional, and courteous! They were friendly and gave me a time estimate that stayed true to that time. They were friendly and also went over everything in detail, which I appr They were friendly and gave me a time estimate that stayed true to that time. They were friendly and also went over everything in detail, which I appreciate. More

Buying battery Buying the battery having it put in along with a servicing was cheaper than simply buying a battery at three other places in JC. Along with one of the Buying the battery having it put in along with a servicing was cheaper than simply buying a battery at three other places in JC. Along with one of the three trying to tell us our problem was not a battery. Fast lane had our vehicle battery replaced and a servicing done in less than 1 hour More

Friendly, fast, and accurate service I called and spoke with John to set up “The Works” and some factory recall services. John was able to identify which recalls had been issued for my v I called and spoke with John to set up “The Works” and some factory recall services. John was able to identify which recalls had been issued for my vehicle and scheduled an appointment within a few days. After dropping off my vehicle, was called a few hours later telling me it was ready. More

John Desmond is awesome John Desmond always does a Great job!! I enjoy working with him. He always does a good job with his follow up Thank you John! John Desmond always does a Great job!! I enjoy working with him. He always does a good job with his follow up Thank you John! More

Friendly and efficient. Each time we have taken one of our cars to this dealership for service, we have found the employees to be friendly and efficient. We purchased both o Each time we have taken one of our cars to this dealership for service, we have found the employees to be friendly and efficient. We purchased both our vehicles from this organization and will continue to have them serviced here. More

Excellent Customer Service!!! Where do I begin? Being a single parent and having something substantial happen to your only transportation is very overwhelming. I went back to the B Where do I begin? Being a single parent and having something substantial happen to your only transportation is very overwhelming. I went back to the Body Shop to get an estimate on the damage that had been done to my car and the young lady at the desk was very helpful, sweet, compassionate and went above and beyond to make me feel a bit at peace about my situation. I want to commend her for delivering me with such great Customer Service. I will definitely be allowing this dealership to do any future work needed on my vehicle. Thank You, Thank You, Thank You!!!!! More

Routine Excellence Was in for routine service on my vehicle. Oil Change, Tire Rotation. Tim Taylor is great. He explained the results of the service performed and answ Was in for routine service on my vehicle. Oil Change, Tire Rotation. Tim Taylor is great. He explained the results of the service performed and answered all question. I remember when Tim started over a year ago. Tim is always thorough and insures the customer understands. I will continue to get service done on my vehicle as long as Tim Taylor is around. More