Joe Machens Capital City Ford - Service Center

Mustang recall Had my 2015 Mustang in for recall. Went well and was completed on time. John Desmond in service was very helpful and made it easy. Had my 2015 Mustang in for recall. Went well and was completed on time. John Desmond in service was very helpful and made it easy. More

Fast service The check-in process was easy. I waited less than an hour for “The Works”. I was pleasantly surprised to get my oil change and tire rotation in one ho The check-in process was easy. I waited less than an hour for “The Works”. I was pleasantly surprised to get my oil change and tire rotation in one hour. For a Saturday with a half a dozen people in line ahead of me, I thought I would be there all morning. Fast, courteous service! More

Service Since my last review, I went back to Joe Machens today after I said I wasn’t going to go back there to have my blinker fix while I was here I told the Since my last review, I went back to Joe Machens today after I said I wasn’t going to go back there to have my blinker fix while I was here I told the manager how upset I was about my car not being serviced properly the last time I was there. He gave me an apology and refilled my tires with the nitro I had in there already., they checked my fluids and topped it off and said I needed a new motor for the washer fluid to spray. I was glad that the service manager took his time and addressed my problems and he let someone else work on my car. Now that is the service I’m use to having when I bring my vehicle into their quick lane. I appreciate them rectifying my concerns. More

Quick and friendly These guys are great. Employees seem to say hello and acknowledge customers even if they are not buying a vehicle The snacks are good to have while These guys are great. Employees seem to say hello and acknowledge customers even if they are not buying a vehicle The snacks are good to have while waiting. More

Excellent customer service and fast The entire staff is very helpful and nice. The service was fast and explained well. I would highly recommend this company. John was especially helpful The entire staff is very helpful and nice. The service was fast and explained well. I would highly recommend this company. John was especially helpful and kind. More

Interesting to say the least. I bought a 2015 Ford Taurus here in June of 2016 with 18,000 miles on it with an extended warranty. Right now (01/12/2018) it has almost 90,000 miles I bought a 2015 Ford Taurus here in June of 2016 with 18,000 miles on it with an extended warranty. Right now (01/12/2018) it has almost 90,000 miles on it and I had my first problem with it. I live almost 100 miles away from this dealership and needed to get the car there but every trailer and car dolly my family owns was to high off the ground for a factory ford Taurus to get on without damaging the bumper so we lifted it up onto a gooseneck trailer we own to haul it there. Which I had told Trenton about prior and he said get it here and we’ll get it off the trailer no problem. Well I got it there right before close because it was an all day adventure trying to just get it loaded on a trailer, and the guys helped me out without hesitation. And had it fixed less than a week later, (which was impressive with all the holidays going on.) So I give em a five start rating for the cluster of a mess that I had going on trying to get it there and the speed and quality of repair. More

well satisfied Was very well pleased with the service advisor. Very friendly and well informed with his job. Went over everything on the vehicle check list. Was tot Was very well pleased with the service advisor. Very friendly and well informed with his job. Went over everything on the vehicle check list. Was totally impressed. More

Great Job!! In and out really quick. They changed oil and filter, checked fluids, tires and pressure found belts and hoses good, Battery checked and found a litt In and out really quick. They changed oil and filter, checked fluids, tires and pressure found belts and hoses good, Battery checked and found a little weak, since four years old decided to replace with new battery with more cold cranking amps and 8 year warranty. More

Replacement of damaged tire My only issue was that I was told a replacement tire was in stock, and it wasn’t. Had to make two trips. Otherwise, service was good. My only issue was that I was told a replacement tire was in stock, and it wasn’t. Had to make two trips. Otherwise, service was good. More

Friendly, professional, and courteous! They were friendly and gave me a time estimate that stayed true to that time. They were friendly and also went over everything in detail, which I appr They were friendly and gave me a time estimate that stayed true to that time. They were friendly and also went over everything in detail, which I appreciate. More