Joe Machens Capital City Ford - Service Center

It was horrific!!! I trusted them with the purchase of my son's first vehicle. I will never purchase another vehicle from them again!!! Trusted what was advised but at I trusted them with the purchase of my son's first vehicle. I will never purchase another vehicle from them again!!! Trusted what was advised but at when I needed their help I was told "I'm a salesman not a mechanic!!!". The warranty was what you advised me on when I purchased the car and needed a translation!!!! More

Great Service I swung by to see if they could get my truck in pretty quick for and oil change and tire rotation. They got it in within 10 minutes and I was out of t I swung by to see if they could get my truck in pretty quick for and oil change and tire rotation. They got it in within 10 minutes and I was out of there in about 45 minutes total. Can't ask for much faster for an oil change, tire rotation and all the other checks they do while they have it in. Great visit and they have snacks and drinks too. More

Fast service, friendly staff. I have been going to this dealership for quite some time now for service on my Kia and am very please with the service and the service employees are v I have been going to this dealership for quite some time now for service on my Kia and am very please with the service and the service employees are very helpful and friendly. Even though there is a Kia dealership with service in the same area I prefer to choose using this one. The rewards program is a plus also. More

I wanted the Works and got it. We left the truck and someone picked us up and we went to eat. When we got back the truck was finished. I was glad I could use my $10.00 coupon. We left the truck and someone picked us up and we went to eat. When we got back the truck was finished. I was glad I could use my $10.00 coupon. More

Oil Change I was in and out in a timely manner. The review of the checklist was thorough. All of my questions were answered to my satisfaction. I was in and out in a timely manner. The review of the checklist was thorough. All of my questions were answered to my satisfaction. More

Great Customer Care This visit was for an oil change, but Joe Machens does 95% of all work on my Ford Escape, so most of the technicians and salespersons know me by name. This visit was for an oil change, but Joe Machens does 95% of all work on my Ford Escape, so most of the technicians and salespersons know me by name. Have been doing business with this dealership for over 40 years (before Machens purchased the dealership). I feel like I'm treated more like a "friend" than a "customer." I always receive "personal attention" and the technicians "listen" to my concerns. We are able to laugh and joke with one another, while conducting business. More

Routine maintenance the service department worked me in at my convenience when I missed my appointment the day before. Prompt and friendly shuttle service to and from my the service department worked me in at my convenience when I missed my appointment the day before. Prompt and friendly shuttle service to and from my work. More

Service of my F-150 truck and daughters car Great service all the way around. Very informative and fast. I’ll buy my next vehicle from this dealership, no doubt about it. I would recommend anyon Great service all the way around. Very informative and fast. I’ll buy my next vehicle from this dealership, no doubt about it. I would recommend anyone who wants great service (Ford vehicle or not, I actually took my daughters Nissan in as well) to take advantage of such rare customer service. More

Excellent Tim Taylor is awesome! Thank you! I needed new tires and he found me the best at a good price. I feel like I can always trust everyone there! Thank Tim Taylor is awesome! Thank you! I needed new tires and he found me the best at a good price. I feel like I can always trust everyone there! Thank you! More

Amazing service The customer service is super amazing!! I drive an hour and half to get my car service because the service is that good. I always feel welcomed and fe The customer service is super amazing!! I drive an hour and half to get my car service because the service is that good. I always feel welcomed and feel like they really care about any problem I may have. Trenton went well above and beyond to make sure I was taken care of. More