Joe Machens Capital City Ford - Service Center

Helpful and Quick Quick Lane is always helpful with maintenance issues. We get our Escape serviced there on a regular basis and they always assist us with planning ahea Quick Lane is always helpful with maintenance issues. We get our Escape serviced there on a regular basis and they always assist us with planning ahead on our routine maintenance so we can work service into our budget. Much appreciated for our family budget. And, the service is always professional and quick! More

Scheduled Maintenance Experience My service consisted of a scheduled oil change and service. I asked the service technician to help diagnose another issue that I was struggling to id My service consisted of a scheduled oil change and service. I asked the service technician to help diagnose another issue that I was struggling to identify. The service technician acted upon my request and provided feedback on actions to be taken to address the issue. Overall my experience was consistent with my previous service visits. My service was executed in the estimated time quoted and my vehicle was ready when stated. More

Had oil change and multi point inspection Did a great job checked out everything. Didn't have to wait long and have already recommended you to a friend. I'm on the road at least once a month Did a great job checked out everything. Didn't have to wait long and have already recommended you to a friend. I'm on the road at least once a month ( 8 hour drive) and feel safe after having my car serviced. Good Job! More

Great Customer Service! Customer service is great. Very responsive and attentative. Quality of work is very high. Friendly staff that is always willing to go the extra mil Customer service is great. Very responsive and attentative. Quality of work is very high. Friendly staff that is always willing to go the extra mile! More

Six visits later...I sold my truck Multiple problems over the seven years I had my vehicle. Rarely would they fix my problem on the first visit. They would try to charge me my deductibl Multiple problems over the seven years I had my vehicle. Rarely would they fix my problem on the first visit. They would try to charge me my deductible at every visit even though it was the same problem. At times, I would make an appointment, and they wouldn’t even get to my vehicle. My latest problem was a leak. It took six visits to correct. I love the F150. However, at the end I sold my F150 for a new truck just to get away from Joe Machens Capital City Ford. I will never go back. More

Received quick appointment and service. I had discovered a problem with my f250 a few days earlier all four wheels got hot. I had no idea what it could be. When I drove it the 30 miles to I had discovered a problem with my f250 a few days earlier all four wheels got hot. I had no idea what it could be. When I drove it the 30 miles to the dealership the wheels did not get hot. They pulled all four wheels checked brakes and rotors and I had suspected a possible electronic skid control malfunction, but there were no codes created when they checked. They made a diligent effort to discover what could have caused the hot wheels, brakes and hubs and could not discover the problem. My hope is is doesn't happen again especially when I'm pulling my camper somewhere on a trip. I greatly appreciate the effort made by the service department to try and solve this problem but I know things can happen that can't be located or explained. The service department was congenial throughout the process. I appreciate them. More

Waiting room Friendly staff, courtesy ONLY problem, it was VERY COLD in the waiting room. Having the coffee, hot tea was a way to warm myself up. Friendly staff, courtesy ONLY problem, it was VERY COLD in the waiting room. Having the coffee, hot tea was a way to warm myself up. More

service I recently had my F 150 at Quick lane for service work and a tire rotation. I have been taking my vehicles there for some time and have been happy wi I recently had my F 150 at Quick lane for service work and a tire rotation. I have been taking my vehicles there for some time and have been happy with the results. When I went to check out I realized that I had a NO CHARGE service because of the number of past services that had been done. That was a nice surprise. More

Great, fast service! Machens Capital City Ford provides great service. The Works package fits my needs and the service is provided quickly while I wait, or if needed they Machens Capital City Ford provides great service. The Works package fits my needs and the service is provided quickly while I wait, or if needed they will take and pick me up from work! More

Tire Leak Repair This was a fantastic experience! Taking my car to get worked on always makes me nervous, but everyone was so helpful and directed me in a friendly, pr This was a fantastic experience! Taking my car to get worked on always makes me nervous, but everyone was so helpful and directed me in a friendly, professional way. They definitely went above and beyond my expectations, and explained the process as it happened so that I knew what to expect the entire time. I was given periodic updates, and the issue was fixed in a very timely manner. I was so grateful for this experience! More