Joe Machens Capital City Ford - Service Center

I see the light. Had headlight lamp out and they diagnosed quickly, didn’t have a bolbnon stock, but located one. Got it and installed quickly at a reasonable price. Had headlight lamp out and they diagnosed quickly, didn’t have a bolbnon stock, but located one. Got it and installed quickly at a reasonable price. I appreciate it. More

A good experience as always. Everything was great until the person handling my paperwork came with the new deal about something wrong with my automobile after I had "The 5,000 mil Everything was great until the person handling my paperwork came with the new deal about something wrong with my automobile after I had "The 5,000 mile Works". There is always something that they feel they have to make a buck $$ on. Instead of feeling like I am being given a heads-up if feels like just another deal for the dealership to make a dollar.$$$ This time it is a promotion on getting your valves and injunction system looked at for only $139.95. I have never seen corrosion on top of a valve. It generally is within the face of the valve in the chamber side. It sounds like just a new idea to rip off more customers. More

Overall good experience I wasn’t contacted the first day the shop had the escape however there probably wasn’t time to diagnose the problem. The service rep and mechanic very I wasn’t contacted the first day the shop had the escape however there probably wasn’t time to diagnose the problem. The service rep and mechanic very good about eliminating transmission failure. More

Best around Honestly the best around have been to other dealers to have work done dont feel as if the look over the car well enough quicklane sure does. The staff Honestly the best around have been to other dealers to have work done dont feel as if the look over the car well enough quicklane sure does. The staff is some of the best around all though i only deal with a select few More

Fantastic! Everything from scheduling to finish was A+++++++. Everyone was so courteous and explained exactly what was wrong and how it would be corrected. Ver Everything from scheduling to finish was A+++++++. Everyone was so courteous and explained exactly what was wrong and how it would be corrected. Very satisfied! More

Oil change not 39.95 or less I went in for an oil change and it said 39.95 or less and I had a $10 coupon and 15.50 in loyalty dollars I used and tax was only $2 so my bill shoul I went in for an oil change and it said 39.95 or less and I had a $10 coupon and 15.50 in loyalty dollars I used and tax was only $2 so my bill should have been 16.45 or less but it the bill came to be almost $22.00 they told me because it took different oil so they shouldn't tell you 39.95 and they had signs up that said 39.95 or less NOT 39.95 most cars More

Great Got the recall after done 3 attempts. Please this is all saying. No further comments at this time. Thank you thank you thank you thanks Got the recall after done 3 attempts. Please this is all saying. No further comments at this time. Thank you thank you thank you thanks More

Body shop repair Just a shout out to the team at Capital City Ford. Did an awesome job repairing my van. Kept me informed throughout the whole process had some issues Just a shout out to the team at Capital City Ford. Did an awesome job repairing my van. Kept me informed throughout the whole process had some issues with backordered parts. Once repair was done there was internal transmission problems they took my van back and got everything fixed with my insurance company to eliminate me any headaches dealing with them. Thanks again for taking care of us!! More

Great customer service after the sale The service manager was willing to work with us when we needed him to so that we could get our truck fixed. We were given a vehicle to drive even tho The service manager was willing to work with us when we needed him to so that we could get our truck fixed. We were given a vehicle to drive even though we do not live in Columbia. The service was done in a timely manner. We have had several techs at a different location look at our vehicle but the techs at Columbia found the problem and fixed it. They were very understanding and listened to our concerns.... More

alignment and new tires I have always been very pleased with the service I have received at this Ford location. Everyone who has ever assisted me have always been very thoro I have always been very pleased with the service I have received at this Ford location. Everyone who has ever assisted me have always been very thorough with any answers to any questions I have and go out of their way to make me feel they appreciate my business. Ron went out of his way to help me with my tires as also to get me the best price possible. He was awesome. More