Joe Machens Capital City Ford - Service Center

Helpful and beyond! Excellent! Went to get the door checked out . The took it right in and fixed it. So far so good. Haven't had anymore problem s with it. Excellent! Went to get the door checked out . The took it right in and fixed it. So far so good. Haven't had anymore problem s with it. More

Tim Taylor always does a GREAT job! Thank you! Thank you to Tim Taylor for ALWAYS doing a great job and making sure everything is taken care of and well! Only one little hiccup - my rebate did n Thank you to Tim Taylor for ALWAYS doing a great job and making sure everything is taken care of and well! Only one little hiccup - my rebate did not go through - but I was given a discount next time I go in. More

poor communication So, this service center has horrible communication skills. I completed my registration and appointment online since I bought my car at Joe Machens. Bu So, this service center has horrible communication skills. I completed my registration and appointment online since I bought my car at Joe Machens. But, here is my issues to why I wont be returning. 1- I told them when I dropped it off that I would like to be picked up from work at 5. But, if they got it done before noon to let me know and I could get a ride from a coworker to Joe Machens. I received a call around 12:15 saying they had just completed my car, at this time I could not find a coworker to take me over. I told them I would need to be picked up from work. the guy said that will be fine and what time? I told him I get off work at 5:00pm I would be in the parking lot by 5:05pm. He said he would let the shuttle know. Mind you I took the shuttle to work that morning. shuttle driver was great and super nice. He asked me if I would need picked up and I told him they said I wouldn't but if I did they would let him know. He said alright. Well skip to 5pm. At 5:15 I was still sitting there waiting for a shuttle. I call service and the cashier called the shuttle. well apparently whoever I spoke to at 12:15 never told them I needed to be picked up. So, therefore I finally was picked up around 5:22. we got to Joe Machens around 5:28 (closing is 5:30) the nice cashier was very apologetic. When paying my bill was way higher than anticipated for an oil change. She said to call in the next day and speak with my service man. 2- I called in and spoke with my guy. He said they fixed some "body work" that was not covered on my warranty. Well, first off I never told them I wanted it fix. I asked them to see how to fix it.. my exact words on the registration .. " Repair Services: Trim or Moulding Diagnosis - silver lining over back passenger door has rust would like to see how to fix it. back passenger door seal is falling off." When they called me at lunch they never told me they fixed it. never called to speak to me about the price to fix these things. They never confirmed I even wanted these items fixed. When I dropped it off I told John I would like them to look at these two things. he said hmm okay shouldn't be an issue. I have a certified pre-owned edge so it has some warranty's and yes, I should know what all my warranty's cover, but lets be real who actual knows EVERYTHING they cover. The service department could of called to verify I wanted to pay the prices and everything. So, because I will not be returning to their service department (my buying experience in Jan 18 was awesome still thumbs up Jamie and Brad) I have a $20 gift certificate if someone would like it. I dealt with John, as he was my "advisor". I am unsure who called me at the noon phone call. More

Correcting 3 factory recalls on my 2016 f150 The work was done promptly and correctly. Good folks to work with. John the service writer was helpful, gave me a expected completion time for the wor The work was done promptly and correctly. Good folks to work with. John the service writer was helpful, gave me a expected completion time for the work, and met his projection for completion. More

Excellent They are always friendly, and willing to help you for what ever you need. They return your calls promptly. If something needs attention, they take car They are always friendly, and willing to help you for what ever you need. They return your calls promptly. If something needs attention, they take care of it. More

Quick and courteous.Dependable Great job, follow up to adjust service rendered in tire rotation. We agreed to notify service department if balance continue to be a problem ASAP. Great job, follow up to adjust service rendered in tire rotation. We agreed to notify service department if balance continue to be a problem ASAP. More

Service Ron & Beau were very fair with the required tire replacement cost. It took a couple different phone calls but in the end all were satisfied. Ron & Beau were very fair with the required tire replacement cost. It took a couple different phone calls but in the end all were satisfied. More

Good job Took a few trips but they finally found the issue with the right conditions. Trenton was really cool about it and I never felt like I was a bother and Took a few trips but they finally found the issue with the right conditions. Trenton was really cool about it and I never felt like I was a bother and they really tried to help each time. I’ve always had a good experience with the dealership as a whole and they will continue to have my business. More

Trailer hitch for 2017 Edge Excellent and professional service. Installation was completed in a timely manner. Everyone was friendly and customer service minded including cashier Excellent and professional service. Installation was completed in a timely manner. Everyone was friendly and customer service minded including cashier and courteous car driver. Will use this dealer as my one and only service provider. More

excellent good service great to work with dependable nd if they have question about something they found wrong with your car they will call you first good service great to work with dependable nd if they have question about something they found wrong with your car they will call you first More