Joe Machens Capital City Ford - Service Center

Lack of available OEM parts The person-to-person customer service I received was excellent. Steve Joplin was very attentive and provided detailed explanations on the repairs tha The person-to-person customer service I received was excellent. Steve Joplin was very attentive and provided detailed explanations on the repairs that I needed on my 2015 Ford Edge. Due to reasons beyond his control, my repairs could not be completed during the initial visit. In the original repair visit the Ford replacement part, a rear shock, was delayed due to immediate part availability. I was able to leave my vehicle a couple of extra days in order to have the service done upon the part's arrival. During this repair appointment for the shock replacement, an additional problem was identified with the rear wheel hubs. This repair will be delayed several weeks due to model change in the hubs and their availability. To me, this is not a Joe Machens problem, this is a Ford Motor Company problem. I have to assume these delays are due to Lean manufacturing practices and inventory management decisions by Ford. It should not take weeks to get a replacement part for a vehicle of this age. More

Good experience Idk why this time was $10 more when I've gotten every oil change there since buying the car. He told me it took 6 quarts so why was it more than any o Idk why this time was $10 more when I've gotten every oil change there since buying the car. He told me it took 6 quarts so why was it more than any of the other times? More

analyzed and corrected the problem engine came on due to spark plug issues . Steve was very helpful ! He called and kept me informed as there was some difficulty correcting the pro engine came on due to spark plug issues . Steve was very helpful ! He called and kept me informed as there was some difficulty correcting the problem . Technicians were immediately able to recreate the problems I told them about . More

I hate to say it but this was a terrible experience. You folks have always done a great job for me, but not this time. It was m ore guessing about the problem than trying to solve it. Hundreds of doll You folks have always done a great job for me, but not this time. It was m ore guessing about the problem than trying to solve it. Hundreds of dollars in guessing is not good service. More

I'm always satisfied with the repair Always excellent service! The employees are always friendly and are very thorough in evaluating the problem to ensure the problem is fixed the first t Always excellent service! The employees are always friendly and are very thorough in evaluating the problem to ensure the problem is fixed the first time . More

Joe Machens Capital City Ford is the best We love the treatment we receive. I have bought three cars from Machens and will buy our next there also. The sales staff is awesome and the service s We love the treatment we receive. I have bought three cars from Machens and will buy our next there also. The sales staff is awesome and the service staff at fast lane cannot be beat. We travel 49 miles each way just to go there for oil change. Worth every mile. More

Perfect Fast service and great customer service! Requested full synthetic and got all fluids topped off correctly! Overall totally satisfied with service depa Fast service and great customer service! Requested full synthetic and got all fluids topped off correctly! Overall totally satisfied with service department. Perfect service today More

Service Fast, courteous, excellent service. I feel confident that my car is in good shape. I like that they tell me how much use I have left in my tires, etc Fast, courteous, excellent service. I feel confident that my car is in good shape. I like that they tell me how much use I have left in my tires, etc. More

Door handle repair and rear tail lamp assembly replacement. Neither the door handle nor the tail light assembly were under warranty and I would have thought they would be since there was no damage or abuse to e Neither the door handle nor the tail light assembly were under warranty and I would have thought they would be since there was no damage or abuse to either. You buy a nice car so things don't fall apart quickly and if they do you would think the corporation or dealership would stand behind the product. Replacement part for tail assembly was in stock if we chose new but a used one was available if desired. Chose to go that route so part had to be ordered. Had pick car up to get home and take back the next day. Next day dropped car off but when the part got there it was not the right one. Had to pick up the car again to drive home. Dropped car off again for a third time and repair was made. It took three trips to the dealership to get the repairs made. Parts and labor were around $600 for a couple of things I feel should have been covered by warranty for quality vehicles. More

Great !!!! Excellent work ,friendly people,definitely recommend!they got me in and out in a day,and they did good work,I will be going back. Excellent work ,friendly people,definitely recommend!they got me in and out in a day,and they did good work,I will be going back. More