Joe Machens Capital City Ford - Service Center

Very satisfactory Very knowledgeable and pleasant staff in the Quick Lube section. Always willing to answer questions or go beyond helping me. Very speedy service whic Very knowledgeable and pleasant staff in the Quick Lube section. Always willing to answer questions or go beyond helping me. Very speedy service which I appreciate! More

Long wait 30-minute express oil change took over an hour. Service manager was friendly though. Price was OK. The long wait is my only complaint. Thanks 30-minute express oil change took over an hour. Service manager was friendly though. Price was OK. The long wait is my only complaint. Thanks More

Problem fixed Was able to bring my Explorer in same day I called. Unusual problem related to prior servicing was diagnosed and fixed quickly. Doug was very helpfu Was able to bring my Explorer in same day I called. Unusual problem related to prior servicing was diagnosed and fixed quickly. Doug was very helpful in answering my questions and resolving the issue to my satisfaction. More

Great Service and good prices I have always went to Joe Machens for all my needs. Steven Paul and his crew are always friendly and get the job done. Aaron Pendergrass worked on my I have always went to Joe Machens for all my needs. Steven Paul and his crew are always friendly and get the job done. Aaron Pendergrass worked on my car and always leaves it clean and ready to go. John Desmond and Kim at the service desk have friendly smiles and always make sure I have a ride to work while my car is getting its routine maintenance. I’ve worked with Josh Hussey as well and he is a man who knows his stuff! I’ll continue to give Joe Machens my business. More

Good Service Appreciated Didn't have an appointment for an oil change, but showed up early in the morning. Doug got my paperwork handled right away and got me a ride to work. Didn't have an appointment for an oil change, but showed up early in the morning. Doug got my paperwork handled right away and got me a ride to work. End of day, they picked me back up and took me to the dealership. Paperwork and payment took about 2 minutes and I was back on the road. Good service experience. More

Amazing and efficient. Staff was very knowledgable and customer service oriented. Took the time to hear my explanation of my vehicles problem and were able to diagnose and Staff was very knowledgable and customer service oriented. Took the time to hear my explanation of my vehicles problem and were able to diagnose and fix quickly at a very reasonable price. Would highly recommend! More

oil change was not done to my standards when the tech put in the new oil he got it all over the engine and exhaust manifold and it started smoking and burnt oil smell should have brought it when the tech put in the new oil he got it all over the engine and exhaust manifold and it started smoking and burnt oil smell should have brought it back to you More

Quick Service I got to the service center at 7:10 a.m. and my car was taken in shortly thereafter and my wait time was only 30 minutes. I was at work by 8:00 a.m. I got to the service center at 7:10 a.m. and my car was taken in shortly thereafter and my wait time was only 30 minutes. I was at work by 8:00 a.m. More

Oil change and tire rotation Staff is friendly. The service was fast and efficient. I'm very pleased with my choice to go to Joe Machens Ford. Keep it up guys. Thanks for everythi Staff is friendly. The service was fast and efficient. I'm very pleased with my choice to go to Joe Machens Ford. Keep it up guys. Thanks for everything. I bought the car on October and that's when I had the pleasure of working with Eric and Mike. Those guys did everything in their power to ensure I left with a car that day and gave me a deal I couldn't pass up. I didn't get the name of the person who checked my car in or who it was that worked on the car, but who ever it was, was excellent. I was shown so much respect and the coffee is definitely a plus. Thanks. More

Didn't do all of the work. They didn't rotate the tires and didn't tell me and it took very long to get the service done the last time I came in they didn't rotate the tires eit They didn't rotate the tires and didn't tell me and it took very long to get the service done the last time I came in they didn't rotate the tires either and now I'm two of my tires are wearing out More