Joe Machens Capital City Ford - Service Center

they do as good of job as anyone else I've been too. Great job I was happy with the work they performed on my F-150. I had new brakes, rotors, 4 new tires, and two new rear seals and I was happy,happy,ha Great job I was happy with the work they performed on my F-150. I had new brakes, rotors, 4 new tires, and two new rear seals and I was happy,happy,happy. with the work. More

Good and fast The staff was quick and friendly. They did good work and I Loved the refreshment area in the waiting room. it made the time go by even quicker. The staff was quick and friendly. They did good work and I Loved the refreshment area in the waiting room. it made the time go by even quicker. More

$100+ is far too much for this service work. Interior air filter is much too expensive. Will change it myself in the future. Suggest staff give a cost estimate when recommending costs and labor. Interior air filter is much too expensive. Will change it myself in the future. Suggest staff give a cost estimate when recommending costs and labor. I More

Brake Problems I had problems with my brakes from a car I bought recently. They were noisy even though the pads had lots of life in them. It turned out the rotors I had problems with my brakes from a car I bought recently. They were noisy even though the pads had lots of life in them. It turned out the rotors were warped. They replaced them and now all is well. More

service everytime john desmond and the service dept go out of there way todo things right thank you and tim taylo and kim have been great too! everytime john desmond and the service dept go out of there way todo things right thank you and tim taylo and kim have been great too! More

"07 Ford 150 Righ Wheel Bearing replaced (FINALLY) Very pleased that the service center found what the problem was after approximately 2 years of having Joe Machens Quick Lane looking into the issue an Very pleased that the service center found what the problem was after approximately 2 years of having Joe Machens Quick Lane looking into the issue and not being able to find out what the issue was. Was told one time that it was a rocks getting in the brake and when the noise stops that is when the rock falls out! And then the visit on 4/25/18, I was told that it might be a vacuum hose leak. Sandra Andrews More

Review Friendly fast easy don’t have to wait to long and well food and drink for you when your waiting. Only thing else they need is a 2018 Ford GT you can t Friendly fast easy don’t have to wait to long and well food and drink for you when your waiting. Only thing else they need is a 2018 Ford GT you can test drive when your waiting I go there every day. More

Fast and Friendly! Had the ABS light coming on every now and then when I bought my vehicle. My awesome salesman told me to bring it back if it came back on and it did s Had the ABS light coming on every now and then when I bought my vehicle. My awesome salesman told me to bring it back if it came back on and it did several times but would clear itself so I put it off for a while and finally got it over there when the light was on. Not only did they figure it out but the part was there in 20 minutes and they got it on quick so I could get back to work! I expected to have to come back another time for it to be fixed but for them to quickly get it done so I could keep my vehicle was a HUGE help for me and greatly appreciated!!! Keep up the good work guys!!! More

Battery cable The car I purchased in November of 2017 has been in for repair 3 times and I feel one visit was the result of a previous repair The car I purchased in November of 2017 has been in for repair 3 times and I feel one visit was the result of a previous repair More

Unskilled service techs Had master cylinder replaced several months ago due to a safety recall, service took half of a day. Brake pedal never felt solid after service and eve Had master cylinder replaced several months ago due to a safety recall, service took half of a day. Brake pedal never felt solid after service and eventually started to bleed down towards the floor board at stop lights. Set up an 8:00 am appointment for this service. At quitting time I received a call from the dealership letting me know that they could not duplicate the problem with my brakes and was told that I could come get my truck . Received a repeat phone call from them in a few minutes letting me know that they would have their seasoned good mechanic take a look at my truck. He found the problem before he ever left the dealership. I was called to be told that the master cylinder was bad and it was going to cost about $240 to have it replaced I told the service writer that they had just replaced that five thousand miles ago and it should be covered under warranty , he argued too and said that they had not replace the master cylinder it was the brake booster I said no it was the master cylinder and he looked it up and agreed eventually. I was not charged to have the master cylinder replaced however I was without my vehicle for 2 days. This is my work truck that I pull my trailer with so that's two days of no pay. Driver side top of fender now has scratches on it where something was drugged over the top of it. More