Joe Machens Capital City Ford - Service Center

I was notified a few months ago of recall by mail. Your service man said no recall was listed. Very concerned about this. Guess I will look for notification and go back. This leads to concerns due to eye p service man said no recall was listed. Very concerned about this. Guess I will look for notification and go back. This leads to concerns due to eye problems, not happy with Joe Machens Ford. More

They were great help. They got the problem fixed and did me right after having it thee before. I would like to thank Angie for all the work you did. me right after having it thee before. I would like to thank Angie for all the work you did. More

With an appoint made I had to wait for 3 hours to get my oil changed. It took 2 1/2 before anyone started to work on my vehicle oil changed. It took 2 1/2 before anyone started to work on my vehicle More

Took car in to have airbags replaced. Service was curious and very fast. Everyone I dealt with was very good at their job. Used the van service which was very helpful. curious and very fast. Everyone I dealt with was very good at their job. Used the van service which was very helpful. More

Trying to call service department to speak to an advisor or schedule a service is a complete joke. I have a recall on the car also that they didn’t even bother doing. Appointment was at 8am was told just to or schedule a service is a complete joke. I have a recall on the car also that they didn’t even bother doing. Appointment was at 8am was told just too busy to get to that. Didn’t rotate tires had to question the advisor on that. The last service my car had it was marked as needing brake pads so I requested a brake inspection this time I’m told the pads were wider then the previous time. More

Steven Paul and Josh Hussey will keep me coming back for service. I’m very particular with who I trust with me vehicles after many past bad experiences. They check all the boxes. service. I’m very particular with who I trust with me vehicles after many past bad experiences. They check all the boxes. More

This is the second service in which greasy foot prints have been left on our clean floor mat. I wish they would use protective plastic. have been left on our clean floor mat. I wish they would use protective plastic. More

Took my truck to get looked at because engine light was on. Had it in there three different times, last time had to have it towed in after they said it was fixed. They never did get it fixed and I got tire on. Had it in there three different times, last time had to have it towed in after they said it was fixed. They never did get it fixed and I got tired of throwing money away so I took it to a different place. Doubt they ever see me back for business. More

Had a great experience. Needed a a full service and a leak fixed. Both were taken care of in the same day. Would recommend to someone else leak fixed. Both were taken care of in the same day. Would recommend to someone else More

The wait for my oil change was over 1 1/2 hrs. Since I had an appointment, that to me, was excessive. You need to work on that. I did appreciate the soda and fruit you had available for customers. But on had an appointment, that to me, was excessive. You need to work on that. I did appreciate the soda and fruit you had available for customers. But one area you are extremely lacking in are magazines that are of interest to women. Hunting, fishing, and vehicle magazines don't get it.. A large percent of your business comes from women that also have extended wait times for their servicing. Your dealership needs to spend some money on subscription magazines that are of interest to women! More