Joe Machens Capital City Ford - Service Center

As always Joe Machens Ford in Jefferson City is the best place to buy a vehicle and get it serviced or worked on in my opinion place to buy a vehicle and get it serviced or worked on in my opinion More

Great staff friendly environment the techs seem to know what they are doing.Will always use Joe Machens Ford for all my service needs on my F150 now let me tell you about the service director what a hunk what they are doing.Will always use Joe Machens Ford for all my service needs on my F150 now let me tell you about the service director what a hunk More

The cashier staff and courtesy van staff were very nice and helpful but that is where it ended. I had an appointment in advance so that I could ensure that I could complete this car task without interrupt and helpful but that is where it ended. I had an appointment in advance so that I could ensure that I could complete this car task without interruption of my evening. I dropped my car off 2 hours early and returned to work. I called 1 hour after my appointment and left a message with the person that was supposed to be in charge of my car. No response. 2 hours later I called again and was on hold for several minutes before I was told that my car was just now being pulled in. When asked why it wasn't done at the appointment time, I was told that if it was dropped off for an appointment "we have until closing time to get it done" but if I am waiting at the facility then it would have come first. That is poor business. An appointment is an appropriate. No one was honest with me about why it was not completed. My keys were never matched with the tag that was placed in my car. Is this common practice?! My keys and life on that key ring could have easily been lost. I have tried Ford service in the past and was frustrated but thought I would give it one more shot. Never again. More

Very friendly and accommodating. I needed my car back quickly and though they were extremely busy they were able to take a look at in in my scheduled appointment time. quickly and though they were extremely busy they were able to take a look at in in my scheduled appointment time. More

I only have 25 words to explain, it should not of taken 2.5hrs to do an oil change. And I have other complaints as well 2.5hrs to do an oil change. And I have other complaints as well More

Since they moved the service department across the street, even with an appointment an oil change takes 2 hours. I tried to get the oil changed somewhere else and they couldn't get the filter off beca street, even with an appointment an oil change takes 2 hours. I tried to get the oil changed somewhere else and they couldn't get the filter off because the Ford tech put it in so tight and crooked. I had to take it to Ford. Shameful. More

Very helpful and accommodating. Found the courtesy car driver to be most excellent. Found the service attendant very attentive to my questions. driver to be most excellent. Found the service attendant very attentive to my questions. More

Kind employees and clean waiting area. I appreciate their knowledge and expertise. knowledge and expertise. More

Can always depend on them for a very pleasant, very fair sales and service experience. sales and service experience. More

Capital City Ford made it easy to purchase our truck. We have just had our first service after the sale and they completed it in a timely manner have just had our first service after the sale and they completed it in a timely manner More