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Joe Lunghamer Chevrolet, INC.

Waterford Twp, MI

2.6
277 Reviews

475 Summit Dr

Waterford Twp, MI

48328

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Showing 277 reviews

July 29, 2018

Don't buy a used car here! Bought a 2010 Traverse with 104 thousand miles on it. Only had it for 27 days when the cadaladic converters went bad. They told me $3,200 to fix it. I More

by Pissedinwaterford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Lunghamer, Randy Jordan, Dave Snelling, Shawn Woods
Aug 07, 2018 -

Joe Lunghamer Chevrolet, INC. responded

While understanding why the buyer is upset I think it is important to clarify the facts. The Traverse was one of our "AS-IS" vehicles. All customers are informed that these vehicles have no-warranty of any kind. Customers sign a full disclosure stating they understand the vehicle they are purchasing has "NO WARRANTY " of any kind. The Traverse unfortunately had a catalytic converter fail after purchase and delivery. The $3200 fix was two brand new GM converters. Because of the value of the Traverse we advised the buyer to not spend that kind of money on the Traverse. We gave a much cheaper alternative to the buyer and also suggested they she could go to a aftermarket muffler repair facility that would have a fix for significantly less money. The buyer explained to me that now she couldn't go camping now because of this and she didn't think her kids would understand. We offered help in explaining the "AS-IS" rules to anyone she wanted us to talk to. Our "AS-IS" vehicles provide an alternative for customers needing to buy a less expensive vehicle. The ability to offer vehicles at these prices restricts our reconditioning as to not increase the prices to high.

July 16, 2018

Awesome My sales man was great. Everyone was helpful. I wasn't there all day. My overall experience was great and I can't wait to tell everyone where More

by Momma Mobile
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Finance Manager , Joe Lunghamer, Damon C. Utley
Jul 17, 2018 -

Joe Lunghamer Chevrolet, INC. responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Regards, Joe Lunghamer Chevrolet Team

July 13, 2018

Wonderful Mr. Utley was very attentive and willing to work with us. Friendly and know the automotive business. Takes time to listen and look for what your inter More

by Greeneye10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Lunghamer, Damon C. Utley
Jul 17, 2018 -

Joe Lunghamer Chevrolet, INC. responded

We are so glad we could take care of all of your needs! Thank you for giving this feedback; we will be sure to share it with the team! Regards, Joe Lunghamer Chevrolet Team

July 02, 2018

Excellent service Damon was extremely helpful through this process. He worked with me to get the vichile I wanted at the price I wanted to be around. I would strangely More

by Nathan!12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damon C. Utley
Jul 03, 2018 -

Joe Lunghamer Chevrolet, INC. responded

Thank you for taking the time to write this review. We are pleased to hear that Damon was able to provide an efficient and overall positive experience. Regards, Joe Lunghamer Chevrolet Team

July 02, 2018

Great Dealership I had a wonderful experience, I love my car. Damon went above and beyond to help me get the car I wanted. I'm happy. More

by Love my Chevy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damon Utly, Michelle, Damon C. Utley
Jul 03, 2018 -

Joe Lunghamer Chevrolet, INC. responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Regards, Joe Lunghamer Chevrolet Team

June 30, 2018

Very helpful. Very clean. Everyone there was very nice and helpful. Lots to choose from. Walked in and told my service man what I was looking for and he found it ri More

by Lbragg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damon C. Utley
Jul 01, 2018 -

Joe Lunghamer Chevrolet, INC. responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else.| Regards, Joe Lunghamer Chevrolet Team

June 23, 2018

Happy Car! This was my first lease and new car in many years....I trust GM quality and I thank you for welcoming me back...great experience! More

by Sparky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damon C. Utley
Jun 25, 2018 -

Joe Lunghamer Chevrolet, INC. responded

We are so happy to hear that you had a great experience! Enjoy your new car, and if you need anything else, please don't hesitate to let us know. Regards, The Joe Lunghamer Chevrolet Team

June 02, 2018

Above and beyond Damon Utley is a wonderful salesperson. He's knowledgeable, efficient, and a nice guy. He found me a great deal on an Equinox in the color I wanted, a More

by JenS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damon C. Utley
Jun 05, 2018 -

Joe Lunghamer Chevrolet, INC. responded

Thank you so much for this excellent feedback and your very kind recommendation of our dealership. I am happy to hear that our team worked hard enough to make your purchase completely painless. Sincerely, The Joe Lunghamer Chevrolet Team

June 01, 2018

Flawless My experience with Michelle Newkirk at Joe Lunghamer Chevrolet was a pleasure. Every phase of the process went flawlessly, from the test drive to the More

by William B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Newkirk
Jun 05, 2018 -

Joe Lunghamer Chevrolet, INC. responded

Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs! Sincerely, The Joe Lunghamer Chevrolet Team

June 01, 2018

Damon was great Damon was awesome. He was super quick and made sure I left with what I wanted. I would definitely recommend him to anyone wanting a car. More

by Kaitlyn22
Recommend Dealer
Yes
Employees Worked With
Damon C. Utley
Jun 05, 2018 -

Joe Lunghamer Chevrolet, INC. responded

We love hearing about customers that have a terrific experience at Joe Lunghamer Chevrolet. We know that buying a car is an important decision and we are proud that you chose our dealership.  Please feel free to contact us if you have any questions on your new vehicle. Sincerely, The Joe Lunghamer Chevrolet Team

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