Joe Heidt Motors

Volkswagen I think going to a dealer and having felt add comfortable as I did dealing with salesman is very rare. Richard was very helpful from beginning to end I think going to a dealer and having felt add comfortable as I did dealing with salesman is very rare. Richard was very helpful from beginning to end and knowledgeable More

Committed to customers I Had a great experience wiith a purchase of a used vehicle here. The sales person was committed to helping me and made me a priority even though it I Had a great experience wiith a purchase of a used vehicle here. The sales person was committed to helping me and made me a priority even though it was a used car. The finance department was also great, working through the challenges that sometimes come with a used car. I will recommend Joe Heidt Motors in Ramsey NJ to others. More

Quick, Easy & Stress Free Great experience. My sales guy Rich was phenomenal. He was not pushy but yet really helped guide me in the direction I wanted to be. I highly recommen Great experience. My sales guy Rich was phenomenal. He was not pushy but yet really helped guide me in the direction I wanted to be. I highly recommend him and the dealership. I’m so happy with my purchase. More

Easy Breezy Tiguan Lease Richard Song greeted us at the door and continued to roll out the red carpet. What a pleasant experience from test driving to getting all the details Richard Song greeted us at the door and continued to roll out the red carpet. What a pleasant experience from test driving to getting all the details sorted, to pick up. He truly cares and goes above and beyond - even being reachable outside of his business hours. More

Pleasure doing business! Pleasure doing business with Richard Song. After first meeting him, I knew I would be leasing a car from him! The dealership and inventory was outstan Pleasure doing business with Richard Song. After first meeting him, I knew I would be leasing a car from him! The dealership and inventory was outstanding! More

Great experience with Richard Song and Joe Heidt After a bad experience at another dealer, I contacted Richard Song at Joe Heidt. Richard quickly understood my request and got back to me with a respo After a bad experience at another dealer, I contacted Richard Song at Joe Heidt. Richard quickly understood my request and got back to me with a response within the promised 15 minutes. I was on a conference call at the time, so we went back and forth via text. By the time the call was over, we had agreed to terms and had a deal. I went to pick the car up the next day, and Richard came in on his day off to deliver it personally. I have bought a lot of cars in my life, and this was the best experience with the nicest and most competent salesperson yet. Thank you Richard and Joe Heidt!! More

Great experience!! Let me start by saying I love my Atlas!! We walked in to Joe Heidt 6:30 Friday night (which was a great time it was pretty quite) and by 8pm we had a Let me start by saying I love my Atlas!! We walked in to Joe Heidt 6:30 Friday night (which was a great time it was pretty quite) and by 8pm we had a deal done! Richard was our sales guy and he was great to work with!! He has been more than helpful and accommodating!! No BS or run arounds! He was right to the point! Richard showed us what we wanted to see and in no time we were making a deal! Michael who worked with us in fianance was also very easy to work with! Thank you to the guys at Joe Heidt for getting me into my new Atlas!! You will forever have a new costumer! More

Great 👍 Richard Is a wonderful salesman and I would recommend him to all of my friends and family he totally went out of his way to make sure everything went Richard Is a wonderful salesman and I would recommend him to all of my friends and family he totally went out of his way to make sure everything went through.. great job Richard More

New ca search Found the car I wanted at the price I wanted at the color I wanted . Overall a low pressure experience and a pleasure dealing with Richard and Mike Found the car I wanted at the price I wanted at the color I wanted . Overall a low pressure experience and a pleasure dealing with Richard and Mike More

Mixed review TL;DR: Don’t fall for flim-flam. Inspect all the numbers and line-items. Do your own math. Read everything carefully. In other words, do your due dili TL;DR: Don’t fall for flim-flam. Inspect all the numbers and line-items. Do your own math. Read everything carefully. In other words, do your due diligence. And, whereas nice, the service department does not inspire confidence. My first sales associate was sheisty, the second one (Richard) was much better. Whereas I am extremely happy with my new car (2018 GTI SE), I did not have the best car-buying experience. I initially came to Joe Heidt for service on my old GTI. Four months after $1800 in repairs I found myself needing an entire engine replacement with only 86,000 miles on the original engine. No responsibility for the engine break-down was assumed by the service department, even though when I’d brought it in initially, I asked them for a once-over and tune-up (in addition to other specific work it needed) and they informed me I needed a new valve cover gasket. I agreed to have them replace it. After the subsequent piston-ring failure, and being informed that I would need to replace the entire engine, I was advised to contact VW North America to see if they could do anything for me. They offered me a $750 voucher towards a new car...I guess it’s something. Especially if it would be next to impossible to legally prove malpractice on the part of the service department... Faced with potentially a $4000 repair (on a 15 year old car), I decided to look into replacing the car entirely. I went to 5 other dealers and test-drove 4 other makes and models. My car needs are very specific because of my line of work and there are not many cars in the segment (hatchback) that suit my needs and are not SUV/crossovers (which, as a class, are a rip-off and inefficient). When I’d first made the determination that I was going to consider buying a new car, I started at Joe Heidt—figuring I’d look at a straight replacement, new GTI for old GTI. Also thinking they might be inclined to give me a good trade-in value for my old GTI, seeing as how they may have been at least partly responsible for blowing it up in the first place... The service manager referred me to the sales floor (I would soon learn that communication between these two departments was not very good at all), and one of the salesmen called me up. Out of the gate, he presumed to call me by a nickname that only my big brother and a few very close old friends ever used. And he used it in every sentence—I guess that was some sales “style” or strategy. When I told him that only my big brother and childhood friends ever called me that, he apologized...and then proceeded to keep calling me it. Honestly, Idgaf really if someone I know uses the diminutive, but I *do* care if someone I don’t know, and who is trying to sell me a $30,000 car doesn’t listen to me. I still made the trip down to the dealership (about 40 mins away) to take a look at what they had on the lot—mind, I hadn’t yet decided, just was considering. When I arrived, the salesman had already drafted up paperwork and immediately asked me to fill out the financing application. I HADN’T EVEN LOOKED AT A SINGLE CAR YET. When, out on the lot, I remarked that I felt like white cars were harder to keep looking clean, or that they showed dirt more readily, he confidently stated that in fact it was to the contrary and that it had been “scientifically proven” so. He pretty much lost me as a customer right there. Total bs-er. From there, I spent the following week or so comparison shopping. Half of the other dealerships I went to I had a much nicer customer service experience. The other half were meh. I will say, however, that JH’s service department are very cool about their loaner vehicles. They put me in a brand-spankin-new Beetle convertible during this whole process, and didn’t bother me. After driving a bunch of different cars (and finding a couple lower-priced alternatives I could live with and be happy with), I wanted to actually test drive the new GTI just to make sure before making my decision. And so I wound up back at JH—this time (after being made to wait despite having an appointment—which I didn’t actually mind really, places get busy, and they were apologetic) I was paired up with a different sales associate, who was generally much more agreeable to me. But when it came time to do numbers, there was the old “I’ll have to go run this by my manager” routine. And then, instead of discussing the sale price, they would slip into the “how much the monthly payment would be” flim-flam—filling the page with different numbers at different APRs/terms, with different downpayments—not budging on the big number... And then there is another running it by the manager. And more abstract numbers. You get the drift. I’m not a dummy and I can make my own calculations. This sales method is 100% designed to hoodwink the customer. I did not appreciate it. Ultimately, with the voucher (that VW of NA *so generously* gave me) and another $500 over the initial offer tacked on to the trade-in value of my old GTI, we got the price of the car down to pretty close to what I said I was willing to pay. And, again, the sales associate I wound up with (Richard) was very helpful and accommodating (regardless of their film-flammy sales method—which I must note, was also employed by the first salesman, and I would assume is a dealership-wide method). Also, know that after you come to your number for the car, when you go into the finance office to work out the loan agreement, they will spend another 15-20 minutes trying to sell you a bunch of other insurance and care packages that they will tack on to the price of the car and roll into your loan payment. It’s of course up to you whether or not you take any of them, but just know that they will continue to attempt to extract as much money from you as possible. More