Joe Heidt Motors

Failure to take responsibility Negative one star would be too high a rating. I took my VW in for a recall on the airbag igniter. I asked about the airbag light on the dash that wa Negative one star would be too high a rating. I took my VW in for a recall on the airbag igniter. I asked about the airbag light on the dash that was on when I picked it up and they said I has a faulty airbag and gave me an $1,100 estimate. Took the car to my local mechanic and noticed the horn and steering wheel controls all had stopped working since Joe Heidt touched my car (obvious sign of a problem with the clock spring that the airbag plugs into. Went back to Joe Heidt and was told the airbag is now OK, but the clock spring needs to be replaced for $500 and it was all merely a coincidence that the problem occurred when they touched the clock spring. I will never go there again and will continue to badmouth them every chance I get. More

Unprofessional and totally unresponsive! Stay away. My new Atlas with 400 miles was in their service dept for 6 weeks! They could not fix the AC - 400 miles! I eventually got VW of America to replace th My new Atlas with 400 miles was in their service dept for 6 weeks! They could not fix the AC - 400 miles! I eventually got VW of America to replace the car. Not one manager ever called to apologize for the inconvenience...NEVER. I scheduled an appointment to swap the car - and was made to wait another 35 minutes. Go to Jack Daniels or Crestmont - save yourself the aggregation that I experienced! More

Professional OrganiAtion I have purchased and/or leased many cars over the years, but this dealership was by far one of the best to deal with. From the sales person to the Bu I have purchased and/or leased many cars over the years, but this dealership was by far one of the best to deal with. From the sales person to the Business Manager to the Service Manager, everyone was professional and a pleasure to deal with. Negotiating a price was not tedious as in other dealerships, and within a. reasonable period of time we came to terms. No hyper sales person, no manager pushing for an immediate answer, no silly statements or pressure to close. Great place to do business More

Memorable/amazing because of Victoria and the VW team! This dealership was absolutely amazing with the help from Victoria finding the perfect car for me. She was helpful, kind and extremely easy going. She This dealership was absolutely amazing with the help from Victoria finding the perfect car for me. She was helpful, kind and extremely easy going. She was very knowledgeable about Volkswagen and the cars, this helped with my first car buying experience. Thanks so much VW and Victoria for an amazing experience at the dealership! Loving my first car from you guys. Jetta GLI More

Very good experience Shopped around for a while - ultimately leased an Atlas from them. Their team was fair, Victoria was knowledgeable and didn't try to oversell. Victo Shopped around for a while - ultimately leased an Atlas from them. Their team was fair, Victoria was knowledgeable and didn't try to oversell. Victoria was very attentive to our needs, and also tried to expedite the whole process while in the dealership. A very good experience overall. More

Seamless car buying Victoria is superb. Friendly, easy to approach, and best of all she will listen to your needs/goals and make every effort to make the car buying seaml Victoria is superb. Friendly, easy to approach, and best of all she will listen to your needs/goals and make every effort to make the car buying seamless. More

Great experience! Victoria was amaZing! She made it so easy for us to get into a great new vw and out of our old car. Everything about our experience was simple and str Victoria was amaZing! She made it so easy for us to get into a great new vw and out of our old car. Everything about our experience was simple and straight forward! She was so friendly and it felt like we were being taken care of by a friend! We will definetly be coming to see Victoria again for our next car! More

Great sales experience From the beginning I was impressed with sales associate, Victoria. She was not pushy and she was extremely knowledgeable about the vehicle. This is From the beginning I was impressed with sales associate, Victoria. She was not pushy and she was extremely knowledgeable about the vehicle. This is my 3rd VW dealer and I will be coming back to see Victoria when this lease is up. I didn't give 5 stars because of the long wait to sign paperwork and had to wait for car mats and owners manual. More

A dealership willing to work hard for your business I tend to be very thorough about researching car purchases, and it can take a lot of time to go over all the details and convince me that I've gotten I tend to be very thorough about researching car purchases, and it can take a lot of time to go over all the details and convince me that I've gotten the best possible deal. Even so, Victoria and the rest of the team at Joe Heidt stuck with me and were willing to work towards a deal until I was satisfied. I'd definitely recommend them to others. More

RICHARD SONG IS AMAZING! Richard Song helped us to get the best and the fair deal that we were hoping to get. He stepped up to the plate and worked with us to reach the deal t Richard Song helped us to get the best and the fair deal that we were hoping to get. He stepped up to the plate and worked with us to reach the deal that everyone involved satisfied. More