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Joe Heidt Motors
Ramsey, NJ
183 Reviews
This May, Joe Heidt Motors is celebrating it's 66th year in business, and to this day the store is family owned and operated (now in our third generation!)
At first glance, you might not think we are a business in operation since 1958 - we boast a fresh, state-of-the-industry renovation, with interactive displays, a clothing and accessory boutique, all servicing done on location (no separate service centers to try and find!) and all the amenities the 2024 customer would expect. Pro Tip: try the hot chocolate.
All of this is in place to support our award-winning customer service:
-Joe Heidt VW is one of only 4 Volkswagen stores in North America to be selected as a JD Power Dealer of Distinction for 2024, reflecting our commitment to customer service and transparency.
-Joe Heidt VW is a proud member of Volkswagen's exclusive "Wolfsburg Crest Club" since 2017, a membership based entirely on sales excellence and customer satisfaction.
-We are a Carfax Top-Rated dealer since 2019, and in 2024 we became the only store in the area to be recognized for our 5 consecutive years of excellence (come check out the trophies, and the custom case they had to make for us!)
-For the third year in a row, our own customers voted us 201 Magazine's "Best of Bergen" as Best Auto Dealership, which we are humbled by, and for 2024 our service department was also selected as a finalist among all private and franchised service departments in the county.
Come visit us today, and you will find out what separates us from the rest. We'll be glad to welcome you to our ever-growing family!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 1:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:30 PM
Tuesday 8:00 AM - 4:30 PM
Wednesday 8:00 AM - 4:30 PM
Thursday 8:00 AM - 4:30 PM
Friday 8:00 AM - 4:30 PM
Saturday 8:00 AM - 1:30 PM
Sunday Closed
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Showing 183 reviews
June 30, 2007
I can't believe the horrible dialog I overheard while trying to shop for a new car. There is this black? man in the Service Department who is obviously prejudice working there. A spanish salesman was s trying to shop for a new car. There is this black? man in the Service Department who is obviously prejudice working there. A spanish salesman was stating how warm it was in the showroom, which was correct, so this black man had the nerve to say, "well, you're Puerto Rican, you should be able to handle the heat." If I worked there I would have been on the phone with the Labor Board. No one, including customers, should be subjected to talk of that nature. I will NOT buy a car there until that man is GONE. AND I will tell all my friends and neighbors in Upper Saddle River and the people in my church in Alpine to go elsewhere. I have purchased vehicles from Heidt in the past and even though I think the world of the "old" service department staff I will not deal with someone with no integrity. More
by donna1
Employees Worked With
1
July 09, 2006
Believe it or not, I had nothing but pleasant experiences with Joe Heidt. My 2003 Passat had a problem with the trunk lock. The lock would open while I was driving & I had to pull my car on the shoulder to with Joe Heidt. My 2003 Passat had a problem with the trunk lock. The lock would open while I was driving & I had to pull my car on the shoulder to keep my truck from flying open. Whenever I brought the car back (at least 5 times), before it was finally fixed properly, they were nothing but accommodating, helpful & polite. Ultimately they did fix the lock properly. Then on 6-21-06 I was rear-ended by a pick-up truck on a bridge. My car was declared totalled & I plan on buying a 2006 Jetta. More
by suzanne417
Employees Worked With
Joe & Hugo
August 13, 2004
Couldn't fix a thing and when they realized it they wouldn't even reflect my complaints of report and would reflect 1 or 2 day services when they kept vehicle for 3 occasions 7days, 11 days and 4 days wouldn't even reflect my complaints of report and would reflect 1 or 2 day services when they kept vehicle for 3 occasions 7days, 11 days and 4 days.Will sue for consumer fraud if lemon suit isn't settled expeditiously More
by anthonybuzzard
Employees Worked With
J.J. and Joe
