Joe Heidt Motors

I was looking for a Jetta and received much more during my car buying experience. Customer service was fantastic. Juan ensured that I got the exact car I wanted and was very helpful throughout the process. my car buying experience. Customer service was fantastic. Juan ensured that I got the exact car I wanted and was very helpful throughout the process. Chrys is also a joy to have whenever I need work on the car. Very professional, polite, and helpful staff! More

Money hungry salespeople, unfriendly service/parts department, unresponsive customer service, rude attitude UNLESS you show money and buy car they DO NOT CARE about you. Owner does not care about cust department, unresponsive customer service, rude attitude UNLESS you show money and buy car they DO NOT CARE about you. Owner does not care about customers as well. Internet sales manager does not responds to emails. More

The service dept sucks!! There ALL incompetent and The service dept sucks!! There ALL incompetent and unprofessional!!! I take my car in and describe the symptoms as pulling, and they tell me There i The service dept sucks!! There ALL incompetent and unprofessional!!! I take my car in and describe the symptoms as pulling, and they tell me There is nothing wrong with the car. I go back 3 times finally they tell me its a sensor I pay $500 pick the car up and the same problem continues I go to a transmission shop they assure me its the transmission. I go back to the Jerks they repair the Valve Body Free, Im happy thinking I got a deal!!! Not Even 3 Months later, the car starts to jerk again I go to Jerks and now they tell me the transmission needs to be replaced... I was ASSURED by a transmission specialist that this did not just happen that IF they dropped the Valve Body in OCT they KNEW the Pump in the TRANS was faulty and just did nothing about it, now there telling me its going to be $5K to repair it because ITS not Covered ALTHOUGH I was told by Yolanda @ 800-822-8987 VW Cust Care that the trans would be covered for 7 years 100K Miles and I only have 86K miles on my CAR Better Business Bureau Here I come!!! I would NEVER BUY another VW and I advise U to Think 3 times b4 stepping Foot on the grounds at Joe Heidt Motors on Rt 17 in Ramsey, NJ More

I was promised things from the dealer - simple things like a second key for the car I leased with them - and they have never responded. I have spent hours on this issue and they still have not helped or like a second key for the car I leased with them - and they have never responded. I have spent hours on this issue and they still have not helped or even responded to me. Don't do business with this dealership if you can help it. More

MR FEBRES WAS A GOOD LISTENER AND WAS ABLE TO UNDERSTAND MY NEEDS AND WANTS. I WAS VERY CONFORTABLE WITH HIM AND HE DID NOT PRESSURE ME AT ALL. I WILL RECOMMEND THIS PLACE TO EVERYONE I KNOW. MY NAME IS JUA MY NEEDS AND WANTS. I WAS VERY CONFORTABLE WITH HIM AND HE DID NOT PRESSURE ME AT ALL. I WILL RECOMMEND THIS PLACE TO EVERYONE I KNOW. MY NAME IS JUANITA FAGELLO AND I BOUGHT A TIGUAN. More

Michael and Scott were great from the initial "Hello". Made me feel comfortable making a decision on a new brand and dealership to trust. Their chemistry with each other was refreshing, seemed li "Hello". Made me feel comfortable making a decision on a new brand and dealership to trust. Their chemistry with each other was refreshing, seemed like they were actually friends and co workers. I want a dealership to be friendly like that. Thanks very much for everything. More

Recently I found my self in the market for a new car for my mother. I had decided to check out VW's because of the excellent safety and fuel economy ratings. I live near RT17 which as many of you know is lo my mother. I had decided to check out VW's because of the excellent safety and fuel economy ratings. I live near RT17 which as many of you know is loaded with car dealers from one end to the next. After visiting a few stores I had come across Joe Heidt VW. Upon entering I was greeted by one of the sales managers, Scott, he was very helpful in finding me a salesman to go on a test drive and answer my questions. The salesman, Michael Denardo, had vast product knowledge and answered all my questions in a professional and helpful manner. After visiting all the other dealers on 17 I can honestly say this place was different. The family feel and charismatic staff was a refreshing change after talking to some of the other robo-salesman in the area. Even the general manager James took the time to come over and say hello. I'll definitely be buying a VW before the sign and drive promotion ends and there's no question that I'll be buying it from Joe Heidt VW. If anyone's looking for a comfortable buying experience this place is it! More

I would like to commend Joe Heidt Volkswagen for their amazing sales and customer service. I tend to be an online shopper and discussed the prices I found with a JH salesman named Juan. I told Juan I wa amazing sales and customer service. I tend to be an online shopper and discussed the prices I found with a JH salesman named Juan. I told Juan I wanted to stop in at lunch to test drive a 2011 GTI then discuss prices later over the phone (time constraint). I showed up and Juan was outside waiting with the keys in hand. From there he earned my business, we wrapped up the sale within a week and still to this day, when I come through the door for service, Juan always goes out of his way to ask me how the car is. On the service side things have been even better. I'm infatuated with my car and always want to make sure all technical service bulletins or small issues are repaired right away for safety and care. Chrys from the service department always goes out of his way to get me scheduled as soon as possible for any of my concerns. Since I am heavily involved with online Volkswagen forums and blogs, I tend to discuss technical details with Chrys. He always takes the time to find the answer, verify part numbers and discuss the issues that happened at great length. I've never had such great customer service anywhere. Between Juan and Chrys, I don't know how anyone can ever have a bad customer service experience when looking for a Volkswagen. People rarely take the time out of their day to commend the good aspects of car dealerships but I believe they deserve a bonus or reward for their continued level of customer care. More

The service at joe heidt is amazing. They are all so friendly. I went to get an oil change and they noticed I had a bubble on my tire and replaced it for me. I worked with Chrys the service writer he to friendly. I went to get an oil change and they noticed I had a bubble on my tire and replaced it for me. I worked with Chrys the service writer he took the time to go over everything that was done to the car and the even found a recall that was open on my car. All of that took about 2 hours and was done while I waited. I will tell all my friends about this place. Thanks again!! More

We leased a car from them in March. The car has had problems, leaky trunk, tail-light issues. The problem I have is that there service center is unresponsive, and their hours are bad, and the overall problems, leaky trunk, tail-light issues. The problem I have is that there service center is unresponsive, and their hours are bad, and the overall customer service is poor. Here is an example. The DO NOT do service on Saturdays. Oil changes only. So you have to drop off the car at their location on Rt. 17. They claim to have a shuttle bus. But it only runs in the mornings. So picking up the car (which is not near public transport) is a huge pain. In the past, the dealerships we have dealt with have all had weekend hours, and loaners. So essentially, anytime you have a problem with your car (and apparently, if our experience is any indication, you will - this is the second service issue in the first SIX months of ownership), be prepared to take time off work, and arrange a ride with somebody to go pick up your car. Very frustrating, and not what they indicated when we bought the car. I am now unhappily awaiting the end of my lease, and will not transact with them again. More