Joe Heidt Motors

I want to thank Mr. Joe Heidt and its sales staff for the I want to thank Mr. Joe Heidt and its sales staff for the courtesies that were extended to me over the last couple of weeks. The Sales Staff wen I want to thank Mr. Joe Heidt and its sales staff for the courtesies that were extended to me over the last couple of weeks. The Sales Staff went the “extra mile” to make sure that I was pleased with my acquisition of my 2013 Volkswagen Beetle Turbo. Paul, who worked with me through the Sale & Chase, who worked on securing the VW model, Color and requested accessories would make me enjoy my new Beetle Turbo even more than the 2010 VW New Beetle that had come to the end of its Lease. Also, Chris, what a fantastic professional guy! My new Turbo sure attracts a lot of positive attention. Hopefully, this will translate to more sales for the Joe Heidt Volkswagen dealership. Ask for Paul Dunn in Sales, he's the best. Joe Heidt Volkswagen puts the "fun" back into automobile buying. And better yet, you can trust Joe Heidt Volkswagen Dealership. More

I have chosen to give JOE HEIDT MOTORS and salesperson JUAN FEBRES such a great review, because since buying my new car they have answered all my concerns regarding the vehicle in addition to the attenti JUAN FEBRES such a great review, because since buying my new car they have answered all my concerns regarding the vehicle in addition to the attention they offered me before buying the the vehicle. Also in the past I used to own a Passat and on my way to work I would used their service department and was very pleased with their service. I believe I will continue to buy and recommend this dealership now and in the future. More

This experience I have encountered at Joe Heidt was very enjoyable. Buying a new car these days can be a very stressful event, but these guys at Joe Heidt Motors left me feeling extremely satisfied. I cho enjoyable. Buying a new car these days can be a very stressful event, but these guys at Joe Heidt Motors left me feeling extremely satisfied. I chose to secure financing on my own and it proved to be a troubling decision. But Juan Febres stepped up to the challenge and dealt with my financial institution and I was able to take delivery of my new Jetta when it was convenient for me. Juan Febres made me feel like I was his number one priority from the very start of our encounter. Hats off to Mr. Febres and all the guys at Joe Heidt Motors. More

I worked with Juan-he's the best! Knowledgeable,friendly and knows vw inside and out. It was a pleasure doing business with him. He went out of his way to make sure I was happy!!! He deserves a raise!! and knows vw inside and out. It was a pleasure doing business with him. He went out of his way to make sure I was happy!!! He deserves a raise!! More

I just leased a 2013 Passat from Joe Heidt Motors. This is a 3rd car I've leased from them. Juan Febres has assisted me every time. He's very knowledgeable and is great to work with. The car is awesome. is a 3rd car I've leased from them. Juan Febres has assisted me every time. He's very knowledgeable and is great to work with. The car is awesome. See you soon for car #4. More

I bought a used Jetta last year and promised FREE can/jar of white retouch paint. I stopped many times and told it was not in stock. I picked up title a few months later and asked them to mail the paint to m of white retouch paint. I stopped many times and told it was not in stock. I picked up title a few months later and asked them to mail the paint to me as I don't live close to this dealer and was NOT told that would be an issue. I was never notified about the status for my paint. Today I called and was told they had the paint but never bothered to mail it or notify me. I asked them to mail it to me today and got a lot of lies about paint being hazardous and not mailable. The postage to mail a 3 ounce box is $1.64 and I verified with usps that their is absolutely no restriction for mailing a small tube of retouch paint. What this dealer did was wrong and their customer service or should I say lack of service is BAD. If the dealerships goal was to make a satisfied customer mad have me tell my friends and associates to NOT buy anything from Joe Heidt VW then they have succeeded. More

Very slothful performance when it comes to providing full details regarding financing and aiding the customer with post-purchase paperwork e.g., for insurance companies. I would highly recommend buying/leasi details regarding financing and aiding the customer with post-purchase paperwork e.g., for insurance companies. I would highly recommend buying/leasing your car from another VW dealer. More

I am writing to report a situation that could lead to a serious accident and bodily harm to me and my wife because of the policies at Joe Heidt Volkswagen. My son and I have been customers for many years a serious accident and bodily harm to me and my wife because of the policies at Joe Heidt Volkswagen. My son and I have been customers for many years and I am now in a position of what could be lethal danger to my family and me because of the car I recently took delivery on - a 2012 Passat. In November, 2011 I leased a new 2012 Passat from Youssef. Immediately, the new Passat had accelerator-transmission problems. In stop-and-go traffic, about 1 out of 10 times that I step on the accelerator there is no response. Nothing. Zero. The motor does not respond, the car does not move or pick up speed. The way I have been handling the problem is to floor the gas pedal and hold my breath until the car decides to respond and lurches forward heavily. Those seconds can be life-threatening, as when there is oncoming traffic and you are turning right on red or trying to cross an intersection in heavy traffic. Several visits and two “check ups” to Joe Heidt revealed that "Everything is fine. We changed a bad light bulb." After several more visits, I finally persuaded Youssef and Scott, the sales manager that it is too dangerous to continue driving the car - and I certainly can not allow my wife to drive it! Today, Friday, 8/24/12, (Youssef on vacation) the sales manager said that he would take my car back in exchange for a new one, and that, as far as finances are concerned, "it will be a wash", and that monthly payments would increase from $330 to $370. He suggested I take the new car, a CC, for a test drive to see how I liked it because Joe Heidt is having a sale on the CC. So far, so good, right? A satisfied customer, the danger assuaged, the problem solved and the danger of the non-responding accelerator removed. After the test drive when I got back to the dealership and sat down with him again, the deal had suddenly changed. Now it was $379 ($50 more a month than I am paying), and I was told there would also be a $1,000 down payment. "What happened to the "wash"? I wanted to know. "What happened to the "$370 per month?" As we talked, the sales manager Scott said that he drives a Passat and has never had this trouble. I guess that means that it is impossible for one car to be different from another of the same model! I consider this to be the kind of shoddy "used car salesman" tactic that I thought was long gone from reputable dealerships. At the end, I walked out in anger. Now, unless I am willing to pay more than I can afford, I am stuck driving a car that could, in the wrong circumstances, be the cause of serious injury or death to me or my family. That's why I do not recommend buying a car from Joe Heidt! More

I purchase the new Jetta S model and I was told that I will get free sunroof, somehow the company who installed the sunroof made a worse I ever seen , even the Scot the manager says that it would be origi will get free sunroof, somehow the company who installed the sunroof made a worse I ever seen , even the Scot the manager says that it would be original if you bought he car for us today. I returned the car recently because I was not happy at all, and they help to change to SE model in this case there are more friendly ,and on other hand they used me to pay extra 3000$ for loosing of S model, it was not fair because was not my mistake and promise . I will not recommend not even one VW dealership in Ramsey, NJ. It is not the sales it is a manager and the person who give you the credit , only those are problem always. Prestige is Number one for all vehicle in that area. Sorry More

I was in to purchase a new auto we met the General Manager James Walker he was very professional and easy to deal with he personally made the buying experience a great one we will recommend all our fr Manager James Walker he was very professional and easy to deal with he personally made the buying experience a great one we will recommend all our friends he is a true asset to the dealership More