Joe Heidt Motors

Purchased a 2005 VW Jetta certified used vehicle. It took a week for them to deliver car due to repairs still needing to be done. They decide at purchase time to raise price of car (1,000.00) for muffler re a week for them to deliver car due to repairs still needing to be done. They decide at purchase time to raise price of car (1,000.00) for muffler repair when I didn't even have the car. Juan (sales) first told me it was for bank application then said it was for muffler repair. After having the car about 2-3 weeks the car was still broken. Brought it back in, and they kept it close to 3 weeks. The repairs were not done properly. Car is still broken, and now EcP light is on, meaning a electrical problem in the engine. Spoke to John Campo (service manager). He is very unprofessional to say the least. Yells at you on the phone and stated he didn't care about the repairs that were not done correctly. Stated that the 1,000.00 we over-paid on the sale of the vehicle was for the muffler and someone had to pay for it. Fowl language on the phone as well and hung up on. We have an extended warranty as well that was not credited back for the original warranty purchased with car, as per John Campo. Never received a 114 point inspection as in big poster at service dept. When we received the car, the locks did not work, the back window opened by itself, the license plate light had to be purchased by me, it was out and I had to install it. the front light was fogged, never repaired. The brakes were not right. Told John Campo (service manager) and he said they were fine, he drove it himself. Now they are squeeling. Paint has major deformity on driver side. John campo said he fixed it and buffed it out. Looked good for about an hour because they put wax on it. Once dried up it is even worse, with rub marks on it. The trunk stopped latching too. How do you stay in business, or have the conscience to do this to a person. They know I am a Active Christian whom needs this vehicle to help others, to get to my doctor's appt's because I am disabled. If I bring it to another dealership I will be charged the deductible from the extended warranty and I live very modestly. This was all original problems with the car and they know it. Just want what is right. I contacted the BBB and now will be in contact with the Attorney General's office as well. I am also contacting the banking commission and whom ever else is necessary. What's right is right and they should learn not to do this to people. There are so many other sites as well with complaints. I wish I would have seen this before I purchased from them More

Purchased new Jetta at the end of May at this dealership. Tiny dent on hood was found on day of pickup. Had to schedule a time to bring in vehicle for repair. Dealership had my car for over 2 weeks. Probably Tiny dent on hood was found on day of pickup. Had to schedule a time to bring in vehicle for repair. Dealership had my car for over 2 weeks. Probably would have been longer if I didn't keep calling to inquire about it. Fast forward to mid-August. Noticed water leaking into the car after going through car wash on passenger side floor and backseat floor area. Called dealership immediately to schedule a repair to avoid a rain storm and more car flooding. Service department did not have a loaner car for me to use. No time frame for one and nothing I can do about. NO car rental offer....no nothing. Offered a ride home. No thanks. Decided to call Palisades VW to get repair fixed. Extremely accommodating! took vehicle the next day. They did not have a loaner car available either but set my wife up with a car at Enterprise free of charge! DID NOT get this offer at this dealership. Needless to say I will not be doing any future service work at this dealership. DONE. Its Palisades for me from now on. More

I purchased a new 2013 vw passat sel tdi everything went well. A mistake was made by then taking my car i use off the road both new car & old car had wrong plates. Mistake are possible but the way they hand well. A mistake was made by then taking my car i use off the road both new car & old car had wrong plates. Mistake are possible but the way they handled it was a horrible. It took the 7 days to straighten it out. The reg came on the 7th day with out a phone call to see if we were home man just came to door with registration. They knew nothing about the mix up till I contacted them and I never had such bad dealings with a vw dealer before I could still be driving with wrong plates on car and one of the cars was not registered. So you can guess what would happened if police pulled you over. More

Chrys Kenney has continually provided the highest level of customer service for my first Volkswagen purchase. Every time I walk into the dealership for warranty work or servicing, Chrys has the same smile of customer service for my first Volkswagen purchase. Every time I walk into the dealership for warranty work or servicing, Chrys has the same smile and proper customer service attitude, always paying attention to my concerns and attending to my vehicle with eagerness to resolve the issue. Chrys has always greeted me with individual attention and goes above and beyond to explain what is being performed on my vehicle and keeps me updated. I have recommended several times that Chrys be promoted for his constant attention to detail and positive customer focused attitude. More

I just leased my 3rd Touareg from Joe Heidt. The car is great, a good a great deal and on top of all that I received exceptionell service from Juan Febres. From the beginning he made me feel welcome, was n great, a good a great deal and on top of all that I received exceptionell service from Juan Febres. From the beginning he made me feel welcome, was never pushy to close the deal and took care of every little detail. Of course you could argue, that he is only doing his job, but go and experience it for yourself and you will see that he is doing so much more. More

So....one morning my 2006 Jetta (purchased @ Joe Heidt) doesn't start due to a dead battery. I call AAA. They come and I ask them if they can replace it. The AAA tech tells me the battery is OK and can be doesn't start due to a dead battery. I call AAA. They come and I ask them if they can replace it. The AAA tech tells me the battery is OK and can be jumped but something is draining the battery and I should have it checked. Off to JH we go. We explain to John the service advisor what we were told by AAA. He says they'll take care of it and we leave the car. We get a ride home from Spiros the JH driver who is a wonderful guy. Later that day JH calls and says "it's the battery that needs replacing, nothing is draining it". I reply OK...pick up the car and give JH $179. The next morning the new battery is dead. Back to Joe Heidt I go. After a day and half JH calls and tell me a problem with the door harness causing the drain. I give the OK to repair. Later that day I pick up the car and give JH $428. I ask John about the first $179. He says "I can't help you, you'll have to see the service manager tomorrow. I go back the next day. I speak with James Walker, service manager, about refunding some of the initial visit cost. He says "not going to happen, the battery had to be replaced". He then dismissed me to a gopher named Chris to show me a copy ot the tests they ran that indicated "replace the battery". Duh! I reminded Chris about the AAA techs original comment...his reply was "he doesn't work for VW so he wouldn't know anything". Apparently, based on his original diagnosis, he knew more than the JH techs that didn't find anything. This is not the first time I've had issues with JH. They're absolutely the worst customer service team I've dealt with. They're rude, dismissive, condescending, etc. I went back because they are convenient to get to. Next time I'll go the extra distance and go to Jack Daniels or some other VW dealer. PS: I recently had some transmission work done locally on the Jetta and the mechanic warned me about JH service....I should have listened!! More

3 years ago when I leased my 1st VW, this dealership was 3 years ago when I leased my 1st VW, this dealership was a pleasure to work with. This time around, it was the opposite of a pleasure. I waited almo 3 years ago when I leased my 1st VW, this dealership was a pleasure to work with. This time around, it was the opposite of a pleasure. I waited almost a month to get my car after I was told it was ready and available on the lot. I was given the run-around as to where my car was, why it was taking so long, and the reason of the delay. I was repeatedly told I would receive a call back 'within the next hour'.... and after waiting 4 or 5 hours on several occasions, I would have to take the iniative and call the dealership back again in which case I would never get the person I wanted to speak with on the phone. When my car was finally available and ready, I received a text message telling me to come pick it up... a text, really?!?! I was never once apologized to for anything until the end when I met with the manager, Scott. He was the one that got things done for me, and I appreciated his help. Now, 3 months later, I have a new car issue that I would like to discuss and I have now left 3 messages in the past week for the above manager to call me back. What is the problem here???? I have no intentions of recommending this dealership to anyone. More

I was shopping for a 2013 Passat. As a long time VW owner, I knew what I wanted. I emailed three dealers in my area. One dealer responded with an automated email response that answered nothing, so owner, I knew what I wanted. I emailed three dealers in my area. One dealer responded with an automated email response that answered nothing, so I crossed them off my list. Another dealer was good at following up so I visited and test drove a vehicle. However, their pricing was a bit above what the Internet suggested was a good price. Next I contacted Joe Heidt VW in Ramsey. I quickly received a detailed response from Paul Dunn. We arranged a meeting at the dealer. When I arrived, Paul had the car waiting and offered me a test drive. The car was great. Once we returned from the test drive, we sat down to discuss price. This was the best car buying experience I have ever had. Paul was quick to get to a price that the Internet indicated was a very good price, and his price was much better than I had received from the other dealer. Within an hour of entering the dealership, I had test driven the car, negotiated the price, and had the contract drawn up. Super easy. Since the car I was seeking was a rare color combination, Joe Heidt VW did not have that car on its lot. Paul informed me of this early in our discussions but assured me that he could get the vehicle through a dealer swap. The car arrived several days later just as Paul had promised and the purchase was completed. Paul is not your stereotypical car salesman. He is polite, well mannered, easy to talk to, and most importantly service oriented. If you've ever shopped at Nordstrom, then you'll understand true customer service, and that's what Paul delivered. More

I have always been pleased with the service I from Scott Bisig at Joe H VW. However, Mr.Paul Dunn's professionalism and ability to get to the bottom of the situation quickly exceeded my expectations. Such Bisig at Joe H VW. However, Mr.Paul Dunn's professionalism and ability to get to the bottom of the situation quickly exceeded my expectations. Such a commitment to great customer service is to be commended. You can be sure that I will continue to do business with Joe Heidt Motors Inc for years to come. Sincerely, R Diaz More

Youssef is our favorite salesperson. We bought 3 cars from him already, always the best price around. Very professional and quick to deal with, no bs whatsoever. The new finance manager Mike is awesome, from him already, always the best price around. Very professional and quick to deal with, no bs whatsoever. The new finance manager Mike is awesome, he did a great job and made sure everything was explained very thoroughly. More