Joe Heidt Motors

Over Delivered on Every Promise Mike did a great job in explaining everything as well as finding the best financing available. He also took the time to review what other banks were o Mike did a great job in explaining everything as well as finding the best financing available. He also took the time to review what other banks were offering in my specific situation and over delivered on what he promised. I was very appreciative of how he handled customer service start to finish. Great work Mike. Thank you. MK7R More

Terrible Sales Associate I have purched 3 vehicles from Joe Heidt in the past. #1 a 2008 Jetta certified pre owned #2 2008 Vw jetta certified pre owned #3 2012 VW Passat new. I have purched 3 vehicles from Joe Heidt in the past. #1 a 2008 Jetta certified pre owned #2 2008 Vw jetta certified pre owned #3 2012 VW Passat new. #1 I had very few problems with purchase. Service on the other hand. They told me the car was out of warranty. Yes, the original warranty not the extended warranty you get with the certified pre owned. I had to take it to Palasades VW in West Nyack NY. They told me "NO PROBLEM SIR, THIS IS COVERED UNDER WARRANTY" #2 Same thing happened with service. On the Sales side, They sold me a car that was already sold. I then said I wanted that car and they said no. I had an executed contract so they wiggled and gave me another car that was an SE instead of the S and had 30,000 more miles then the original car I purchased. This car has been beat on. Have had many problems and had to take it to Palasades VW again....#3 Passat had 1 issue and never went back to Joe Heidt. So here we are at #4 spotted the ad for a Touareg, thought I would give them another shot since Palasades didn't have the car I wanted....and then BOOM John tried to ram this car down my throat. John used the old, just put a deposit down to hold the car. I did! What a mistake this was. It is now a few months later and still no refund. If you are thinking about purchasing the 2013 Touareg flint grey. (has around 14,000-15000 miles on it. Yet, it is listed in the ad saying 7800) (This is another deceptive trick they use to get you into the dealership) I wouldn't. This is the vehicle I was going to purchase. The car was driven by the owner who kept his dog in it. This car had so many scratches and dents on it and the back bumper had a tear in it. Not sure what else he had hit or what is wrong. They just painted over the problems, vaccumed the car and sprayed a scent into the car to try and hide the dog smell. I am sure they never changed the in cab air filter to reduce the smell. John kept saying it would be good as new. I don't see how this is possible!!! If, you do decide to purchase this vehicle. The last price I negotiated was $37,000. they have it listed for 39,900 or 39,999 just thought I would help out a fellow consumer. My Final Thoughts on this dealer: I would look at a different dealer, they overprice their cars and service is terrible. Bt the way, to be fair! I just got back my deposit after contacting my credit card company. The credit card company helped me through the process! GOOD LUCK consumers! UPDATE: Since, I first wrote this. The dealership has corrected their ad to state the actual MILAGE and has reduced the price of the car. This will look as though I was making this all up. I didn't realize the dealership get to see this review before it is posted. It takes a few weeks for this review to be posted. This allows the dealer to fix any problems. More

Great Car-Buying Experience I couldn't ask for a better team than Paul, Mike, and Scott. They went above and beyond to get me into my new Jetta and I couldn't be happier. Excell I couldn't ask for a better team than Paul, Mike, and Scott. They went above and beyond to get me into my new Jetta and I couldn't be happier. Excellent customer service, and they communicated with me every step of the way. Highly recommend this dealership for your next car! More

A good place to buy a car! Rob, the sales consultant, a nice man with patient and detailed introduction. I have had a great purchase experience. I recommend this delearship to a Rob, the sales consultant, a nice man with patient and detailed introduction. I have had a great purchase experience. I recommend this delearship to all of you who want to buy a car. More

First time buying a car and couldn't ask for more! I couldn't ask for a better experience. Rob M provided great service and answered all of my questions since I am new to purchasing/leasing a car. He w I couldn't ask for a better experience. Rob M provided great service and answered all of my questions since I am new to purchasing/leasing a car. He was willing to listen to my concerns and worked with me accordingly. With the help of Rob M, I was able to get a great deal through the Recent Graduate Program on a 2014 VW Golf lease. The process was quick and painless: less than 1 hour! Rob M showed me my options out on the lot and let me test drive the 2014 VW Golf that I ended up signing off on. Regarding the paperwork with Finance, Mike was also a pleasure to work with. He followed-up very quickly and responded to my calls/emails promptly. Mike was willing to fax me a check-list of documents I needed to send him and went over my lease contract in detail and in a timely manner. Overall, I had a pleasant experience. I would definitely recommend Rob M at Joe Heidt dealership. As a matter of fact, I plan on going back after my 2014 VW Golf lease is over to lease another VW. More

Pleasure to Work With Rob Menguan was a pleasure to work with and really made the experience of buying a car much easier. Rob worked with me to get a great deal on the car Rob Menguan was a pleasure to work with and really made the experience of buying a car much easier. Rob worked with me to get a great deal on the car and was there to help me throughout the entire process, from end to end. I would highly recommend Rob and Joe Heidt VW to anyone looking for a new car and a simplified buying experience. More

Rob Menguan made our our car buying experience a pleasure. Rob Menguan was a pleasure to work with. He was very pleasant, not pushy and extremely patient with us. Rob Menguan was a pleasure to work with. He was very pleasant, not pushy and extremely patient with us. More

buying cars Rob made our car buying experience a pleasure. As you know, buying a car can he a very stressful experience. We appreciate your style, service, and a Rob made our car buying experience a pleasure. As you know, buying a car can he a very stressful experience. We appreciate your style, service, and attention to detail. -Peter Seminara More

Great customer service Rob was a great help on assisting me on finding a car for my taste and budget. Although I did not end up purchasing one due to a personal situation, Rob was a great help on assisting me on finding a car for my taste and budget. Although I did not end up purchasing one due to a personal situation, he was very knowledgeable about the cars in their lot and very courteous and helpful. He tried everything and more with his manager to get me what I was looking for but at the end, it just wasn't possible for me to purchase one at that moment. I would definitely recommend others to go to this dealership for a car in future. Thank you! More

Excellent Customer Service Traveling back home to Washington DC, I experienced a warning light issue with my 2012 Passat. I drove into Joe Heidt VW, unannounced, and asked if th Traveling back home to Washington DC, I experienced a warning light issue with my 2012 Passat. I drove into Joe Heidt VW, unannounced, and asked if they could help at 12:05pm yesterday. From the very first gentleman I spoke with at the service desk, Joe Fallivene to the gentleman who delivered my car to me after it was checked out and fixed, Dennis Benedito, I was treated with top notch customer service. Mind you, I am not a customer of the dealership and they knew this and still managed to go over and above to help and get my car back to me in exactly 20 minutes and get me on the road back home! If that's not A1 Five Star service, nothing is. I would highly recommend doing business with these folks. It's situations like this that keep customers coming back! Great job and thank you! More