Joe Heidt Motors

Just a good experience I saw the car of my dreams on a Saturday night in the lot of Joe Heidt. First thing Monday morning I called and asked to speak with a sales person... I saw the car of my dreams on a Saturday night in the lot of Joe Heidt. First thing Monday morning I called and asked to speak with a sales person...I was connected with Juan and two hours later the car was mine. Juan was as professional as one could ask for. Courteous, knowledgeable and real....I enjoyed buying a car from him very much......................Then Robert worked his magic on my trade in and I walked away from Joe Heidt a very happy customer. (and Robert was the reason I was there in the first place). I had stopped in one night at closing time and Robert greeted me and just seemed like the kind of guy I could trust, so when the time came to be a serious buyer I sought out his dealership as opposed to the 10 other VW I could have gone too. Both men made my experience a very nice one indeed. More

Great experience I just returned from the most pleasant car leasing experience I could have imagined. Nick Kobryn was fantastic to work with -- professional and on top I just returned from the most pleasant car leasing experience I could have imagined. Nick Kobryn was fantastic to work with -- professional and on top of everything. My husband and I left Joe Heidt VW with a great new car at a terrific price. We'll be definitely be back and referring friends in the meantime. More

Despicable and deceptive customer service I recently went to Joe Heidt to have them look at the malfunctioning blower motor resistor (regulates the amount of air that blows through the AC) th I recently went to Joe Heidt to have them look at the malfunctioning blower motor resistor (regulates the amount of air that blows through the AC) that was replace 15 months ago. I was told that the part was only under warranty for a year. Really?! The original part lasted for 6 years. Now I'm expected to replace it every year and a half? I was there from 8:30 -11:30 and in that time they didn't even look at the car. The car was never moved from the original parking spot I left it in. There were no adjustments to my seats/mirrors (which they always do when someone drives the car into the service bay) or the fan speed (to test it). After 2 1/2 hours I went to service to see what the delay was they said that is wasn't the blower motor resistor (which I paid $188- to have replaced, but another part that would cost $450 to replace. I know this is not the case as I had my car in service at another VW dealership 2 days earlier to replace tires and they diagnosed the issue as the blower motor resistor. But since Joe Heidt had replace the unit, they suggested I go back to them to remedy the issue. Upon leaving, they told me they washed my car (which they did not). Thus, they wasted my entire morning and tried to up sell me a service I didn't need. I bought my car from them and usually have my car serviced there but now wonder what else I was unnecessarily charged for in service. I will no longer be using their service (or lack there of). To bad for them since service is where they make their money. Perhaps they should call themselves Joe Heist!! More

Over Delivered on Every Promise Mike did a great job in explaining everything as well as finding the best financing available. He also took the time to review what other banks were o Mike did a great job in explaining everything as well as finding the best financing available. He also took the time to review what other banks were offering in my specific situation and over delivered on what he promised. I was very appreciative of how he handled customer service start to finish. Great work Mike. Thank you. MK7R More

Terrible Sales Associate I have purched 3 vehicles from Joe Heidt in the past. #1 a 2008 Jetta certified pre owned #2 2008 Vw jetta certified pre owned #3 2012 VW Passat new. I have purched 3 vehicles from Joe Heidt in the past. #1 a 2008 Jetta certified pre owned #2 2008 Vw jetta certified pre owned #3 2012 VW Passat new. #1 I had very few problems with purchase. Service on the other hand. They told me the car was out of warranty. Yes, the original warranty not the extended warranty you get with the certified pre owned. I had to take it to Palasades VW in West Nyack NY. They told me "NO PROBLEM SIR, THIS IS COVERED UNDER WARRANTY" #2 Same thing happened with service. On the Sales side, They sold me a car that was already sold. I then said I wanted that car and they said no. I had an executed contract so they wiggled and gave me another car that was an SE instead of the S and had 30,000 more miles then the original car I purchased. This car has been beat on. Have had many problems and had to take it to Palasades VW again....#3 Passat had 1 issue and never went back to Joe Heidt. So here we are at #4 spotted the ad for a Touareg, thought I would give them another shot since Palasades didn't have the car I wanted....and then BOOM John tried to ram this car down my throat. John used the old, just put a deposit down to hold the car. I did! What a mistake this was. It is now a few months later and still no refund. If you are thinking about purchasing the 2013 Touareg flint grey. (has around 14,000-15000 miles on it. Yet, it is listed in the ad saying 7800) (This is another deceptive trick they use to get you into the dealership) I wouldn't. This is the vehicle I was going to purchase. The car was driven by the owner who kept his dog in it. This car had so many scratches and dents on it and the back bumper had a tear in it. Not sure what else he had hit or what is wrong. They just painted over the problems, vaccumed the car and sprayed a scent into the car to try and hide the dog smell. I am sure they never changed the in cab air filter to reduce the smell. John kept saying it would be good as new. I don't see how this is possible!!! If, you do decide to purchase this vehicle. The last price I negotiated was $37,000. they have it listed for 39,900 or 39,999 just thought I would help out a fellow consumer. My Final Thoughts on this dealer: I would look at a different dealer, they overprice their cars and service is terrible. Bt the way, to be fair! I just got back my deposit after contacting my credit card company. The credit card company helped me through the process! GOOD LUCK consumers! UPDATE: Since, I first wrote this. The dealership has corrected their ad to state the actual MILAGE and has reduced the price of the car. This will look as though I was making this all up. I didn't realize the dealership get to see this review before it is posted. It takes a few weeks for this review to be posted. This allows the dealer to fix any problems. More

Great Car-Buying Experience I couldn't ask for a better team than Paul, Mike, and Scott. They went above and beyond to get me into my new Jetta and I couldn't be happier. Excell I couldn't ask for a better team than Paul, Mike, and Scott. They went above and beyond to get me into my new Jetta and I couldn't be happier. Excellent customer service, and they communicated with me every step of the way. Highly recommend this dealership for your next car! More

A good place to buy a car! Rob, the sales consultant, a nice man with patient and detailed introduction. I have had a great purchase experience. I recommend this delearship to a Rob, the sales consultant, a nice man with patient and detailed introduction. I have had a great purchase experience. I recommend this delearship to all of you who want to buy a car. More

First time buying a car and couldn't ask for more! I couldn't ask for a better experience. Rob M provided great service and answered all of my questions since I am new to purchasing/leasing a car. He w I couldn't ask for a better experience. Rob M provided great service and answered all of my questions since I am new to purchasing/leasing a car. He was willing to listen to my concerns and worked with me accordingly. With the help of Rob M, I was able to get a great deal through the Recent Graduate Program on a 2014 VW Golf lease. The process was quick and painless: less than 1 hour! Rob M showed me my options out on the lot and let me test drive the 2014 VW Golf that I ended up signing off on. Regarding the paperwork with Finance, Mike was also a pleasure to work with. He followed-up very quickly and responded to my calls/emails promptly. Mike was willing to fax me a check-list of documents I needed to send him and went over my lease contract in detail and in a timely manner. Overall, I had a pleasant experience. I would definitely recommend Rob M at Joe Heidt dealership. As a matter of fact, I plan on going back after my 2014 VW Golf lease is over to lease another VW. More

Pleasure to Work With Rob Menguan was a pleasure to work with and really made the experience of buying a car much easier. Rob worked with me to get a great deal on the car Rob Menguan was a pleasure to work with and really made the experience of buying a car much easier. Rob worked with me to get a great deal on the car and was there to help me throughout the entire process, from end to end. I would highly recommend Rob and Joe Heidt VW to anyone looking for a new car and a simplified buying experience. More

Rob Menguan made our our car buying experience a pleasure. Rob Menguan was a pleasure to work with. He was very pleasant, not pushy and extremely patient with us. Rob Menguan was a pleasure to work with. He was very pleasant, not pushy and extremely patient with us. More