Joe Cooper Dodge of Yukon - Service Center

Do not buy a car from Joe Cooper! I bought a 2019 Cadillac XT5 on October 21. It was "certified" and had low mileage. Starting day 2, it began showing error warnings to service Stabil I bought a 2019 Cadillac XT5 on October 21. It was "certified" and had low mileage. Starting day 2, it began showing error warnings to service Stabilitrak. By December 4, it completely froze up and all the warning lights came on while I was driving my daughter to school. I took it in for service December 5 and did not get it back until TODAY January 27! They had to send it somewhere else to replace the thermostat and after that it just sat there for another month! I spoke with Red, Dustin, Joe Snelling, Brendan in customer service, and many more on my two month path to getting my vehicle back and had the hardest time getting anyone to help or call me back. Come to find out, it was ready and the salesman who had my keys had either quit or was fired. Insanity! The only person in my two-month ordeal who actually helped was Jessica. Thanks to her, I finally have my car back. They are the most unprofessional and non-communicative car dealership I've ever dealt with - very in your face and overly communicative when they want your business, but once you've bought something, you mean nothing. More

Liars. Four wasted trips. Told I would revive a check for the MULTIPLE wasted trips. Bought a Renagade paperwork said VW Passat. Two weeks later have lots o Four wasted trips. Told I would revive a check for the MULTIPLE wasted trips. Bought a Renagade paperwork said VW Passat. Two weeks later have lots of dashboard lights come on. Was told to bring it up. I did nothing was done. My paperwork hasn’t went through. Why could they look that up with me three but not in the phone BEFORE I drive 40 min for NOTHING? Joe Smelling is a liar and uncaring person. He only worries about money. On Google I got a generic response like people are getting here. Do NOT use the dealership. Ever. I’m told to calm down and my attitude is not needed but keep getting told LIES, wasted trips to do NOTHING to my car. I’m begging you go elsewhere. I am reviewing them EVERYWHERE I can. Terrible place! More

WORTHLESS! Crooks! Just want your money. They did not deal with me in ANY way that would be considered honest, respectful, reliable or helpful. Do not expec Crooks! Just want your money. They did not deal with me in ANY way that would be considered honest, respectful, reliable or helpful. Do not expect them to do any better for you. Run, run like the wind. They are not honest in their dealings and their word is not important to them, obviously. I took my car in and spent $100 and went twice up there for the same problem-which I still have. Waste of my time and my money. If you think they treat you like "family" , whoa, I'm scared. LOL don't think I wanna meet your family, or they really bamboozled you! ORRR that's a post from someone at JC.. It won't take NO on my recommendation of this service center. So I HAD to say Yes to post, BUT the answer is a resounding NOOOOOOO!!!!!! More

Love the people that work here , always treated like family, will definitely use joe cooper for all automotive needs! family, will definitely use joe cooper for all automotive needs! More

What a difference from before they moved. Called to see if they could calibrate the speedometer for bigger tires. The place where I just bought my Ram 2500 said it couldn't be done. They did Called to see if they could calibrate the speedometer for bigger tires. The place where I just bought my Ram 2500 said it couldn't be done. They did it and was appreciative even though I didn't buy the truck there. I DO NOT go back to dealerships because of a salesman. I go back because of how the serviceis More

Service department is a joke. Worst customer service I have ever had. And they tried to charge $200 more than the quoted price. 45 minutes later I finally got out. What a nightmar Worst customer service I have ever had. And they tried to charge $200 more than the quoted price. 45 minutes later I finally got out. What a nightmare. Avoid it all costs. More

Really enjoy my experience with the staff. Only place I'll take my car for service when needed! Only place I'll take my car for service when needed! More