Joe Cooper Cadillac Chevrolet

Who’s lying?..So we bought a one owner car just a bit Who’s lying?..So we bought a one owner car just a bit over a year ago from this dealership. Well one morning we get in the car and it doesn’t start Who’s lying?..So we bought a one owner car just a bit over a year ago from this dealership. Well one morning we get in the car and it doesn’t start at all , lights are coming on but no turn over so Saturday 09/05 we call the dealership seeing what we can do. There’s only one person in service and he’s busy so we we’re told to wait for a call back , not a problem as it is Labor Day weekend totally understandable , we get a call back I speak with service about what might be wrong and what our warranty is. I tried starting it up to let him listen through the phone and we were told that although he couldn’t be sure over the phone , that he felt it did not sound like a battery problem. As the call furthers we discuss our warranties so we’d know what was covered. We then were told that we had an extended warranty as well as powertrain warranty so we were reassured that everything would be covered apart from the battery itself. Seeing as our car is out of commission completely we also inquired about a loaner , to which we were told that we would need to get the car towed to the dealership Tuesday and that a loaner would be set up on that day. Our official appointment for repair wouldn’t be til Thursday , but following what we were told we had the car towed in Tuesday. When we arrived we head straight inside service where we meet Tiffani the most unprofessional receptionist I’ve ever had the displeasure to encounter. She asked what we needed and we let her know the situation and the phone call we had with service on Saturday about the loaner/ repair. Immediately she asked if we have a reservation for a loaner and as no employee that we spoke with mentioned this we said no. She proceeds to rant about how they’re out and we should have made a reservation etc..which would have been fine if any of the employees I spoke with Saturday would have mentioned that at any time during our conversation. Again I’m following the direction of an employee from this dealership, so now I’m without my car and a loaner. A family member happen to loan us their car for the day (which we still have a week later) so I informed her of such and we got the car dropped off and left not feeling confident about the situation. I was 100% correct in having that feeling as the week progresses we’re told it’s the cables (neg to be specific) it was severely corroded and the battery was leaking battery acid into the tray. Which we were told the cables would be covered and then again that they would be covered , but maybe not..which has us questioning why? Well it’s not in the policy, then why are we being told that everything including cables would be covered aside from the battery itself? (which we’ve already went out and purchased). We then are left waiting for 2 days for someone to call our warranty company to see if the cable would be covered. We finally get an answer on Friday 09/11 , 6 days with no car or loaner, the cables are not covered and it’s going to be $370 what would we like to do? Which then poses several questions and concerns , So what we’re being told is a part that the dealership has locked up needed maintenance, That the car has been brought in for an oil change and apparently it wasn’t Important enough for you to check then but now that said part that I literally can’t access has malfunctioned I have to cover it out of pocket? Why do I have an extended warranty if something as easy as a cable isn’t covered? Tiffani didn’t have any answers for me when asked this on Thursday evening , but seem to come to a theory on Friday evening. I talked to Tiffani in the morning of 09/11 and I asked if any payment options were available as this is a high price for something that wasn’t caused by us and something we were told would be covered. She tells me that it has to be paid in full and while she was speaking with me tried to imply that we didn’t pay our tow driver and that she received an email about it. Well when she actually read the email and realized it wasn’t us that hadn’t paid the tower she continued on that it had to be paid in full. Very competent person. I tell her we’ll have to tow it home as I’m not coming out of pocket $370 for something I was repeatedly told would be covered. So becoming highly frustrated after having complete patience in this process we decided after work we were going to speak to a manager, to see if at the very least it could be rolled into our monthly bill. I told her we’d be there at 5, I then receive another call from her to let me know that instead of towing it they got the severely corroded cable back onto a brand new battery so we could drive it home. If that isn’t absolute negligence I’m not sure what else would fall so nicely into that category. Completely blown away we made our way down around 5 and I ask for a manager , well imagine my surprise when I’m told Tiffani is one of the service managers, but she’s also gone and the other manager wouldn’t be able to speak til Monday. I said I’d speak to him on Monday along with saying that I was not interested in speaking with Tiffani and to take the corroded cable off of the battery as I would not be driving that car anywhere. I leave and get a call from Tiffani yet again, she’s not sure what the problem is or why I’m upset? I’m not sure why I’m being contacted by this manager as I made it clear that I wasn’t interested in speaking with her after the utter ineptness this person has shown all week. I come back to the dealership and engage in a conversation that escalated quickly as this person has a massive attitude problem and has no business de-escalating any frustrated customer,  but if that wasn’t bad enough I’m also starting to see lies being thrown my way that are quickly disproved. The confidence I’ve had in this place has plummeted and from what Tiffani has informed me that the people that work at this dealership will lie about what the extended warranty covers just to sell the car. She then went on to discredit herself and this establishment further by lying to me saying that I asked for the cable to be put back on the car, which she quickly backtracked with “ I was just trying to save you money on a tow” , after I pointed out that that didn’t happen, it was never something I communicated. I’m going on day 9 of no car or loaner. Please do your business elsewhere as this place is very dishonest with how they conduct their affairs. More

I recently got a used Chevy Camaro from Joe Cooper Chevy Cadillac in Shawnee, OK. I had the best car buying experience that I have ever had. My salesman Clay was utterly amazing really went the extra mile t Cadillac in Shawnee, OK. I had the best car buying experience that I have ever had. My salesman Clay was utterly amazing really went the extra mile to find me exactly what I wanted. The finance guy Jonathan did me the same. These boys are a great team! I have 0 complaints and you have no idea how much of an impossibility that is. Completely happy! Thank you boys! More

OVER CHARGE OF LABOR RATE! This is the most crooked/dishonest dealership I have ever dealt with in my 50+ years of owning Chevrolet vehicles! The dealership double charged for l This is the most crooked/dishonest dealership I have ever dealt with in my 50+ years of owning Chevrolet vehicles! The dealership double charged for labor to replace a "drive belt". The belt tensioner bearing went out and caused the belt to break. They charged me labor to change the belt and labor to change the tensioner. Looking on line, the labor to replace the belt is included with the replacement of the tensioner. Calling my local dealer, the price they gave me to do the job was about $330 less than Joe Cooper. The $330 was what they wanted to charge me to just replace the belt. If they would have charged me for the replacement of the tensioner and the additional cost of the belt ($90), they were within a few dollars of the other dealer and what information I could find online for the would have been the correct amount. I WILL NEVER USE JOE COOPER CHEVROLET/CADILLAC AGAIN, I WILL PAY THE EXTRA TO HAVE IT TOWED TO A HONEST DEALERSHIP! More

I called Joe Cooper Cadillac after seeing a vehicle advertised on a Carfax. I asked if it was still available and inquired about several key features I wanted to make certain were on this SUV. I spoke advertised on a Carfax. I asked if it was still available and inquired about several key features I wanted to make certain were on this SUV. I spoke with Clay Hazell. He gave me the most positive car buying experience I’ve ever had. I was really so impressed. Jeremy Woods finished up my paperwork and followed up on a couple of items. It was a perfect car buying experience. More

I am very disgusted at the customer service at Joe Cooper Chevy Tiffany in the service department thought she put me on hold and she didn’t and I heard her say why does she keep calling and now my car is bee Chevy Tiffany in the service department thought she put me on hold and she didn’t and I heard her say why does she keep calling and now my car is been there for three days And now they’re not gonna cover the service More

Charge for checking previously done recall Do not recommend that you take vehicle for service. I spoke with Chevy about a problem I was having on 2014 Silverado that I had purchased used less Do not recommend that you take vehicle for service. I spoke with Chevy about a problem I was having on 2014 Silverado that I had purchased used less that 5,000 miles and less than a year ago they told me there had been a recall and I should take it to a Dealer and explain problem. I did that at Joe Cooper and was told by Service Advisor Will Ferdig that the vehicle had been recalled but that the recall had been serviced (From what I have read problem seemed same as recall.) He said if I could leave it they would look into it. At no time was there an indication that there would be a charge let alone $164.49 charge. I wrongly assumed that if Chevrolet had told me to take it to dealer that if there was to be a charge they would have indicated that. I guess I am old fashioned and use to having repair shops have you sign an authorization. More

Liars Bought a Trax salesmen was very nice. When I got to finance they had added a warranty. The manager said the finance company requires it. When I talked Bought a Trax salesmen was very nice. When I got to finance they had added a warranty. The manager said the finance company requires it. When I talked to the finance company they said that there is no such requirement. Never buy from Joe Cooper. More

Nothing but liars !!! Sales person Jason will do nothing but lie to you , had me drive 120 miles to buy truck , while I’m waiting someone else is testing driving the truck Sales person Jason will do nothing but lie to you , had me drive 120 miles to buy truck , while I’m waiting someone else is testing driving the truck I came to buy . Jason tells me he will deliver the truck to me when I call back to ask I’m told that truck was sold the day he’d told me to go ahead and go home and he’d have it delivered . The whole time they were trying to get me to buy another that I didn’t want , I’m guessing because while I was driving there they’d found another buy for the truck I eanted More

LOVE THEM anyone that is car shopping, should definitely come here! Personally the most important thing when shopping is customer service, specially for a big p anyone that is car shopping, should definitely come here! Personally the most important thing when shopping is customer service, specially for a big purchase like a car, and I can not thank janine enough! she is what customer service should be! Thanks so much for my new car, love it and love janine! and everyone at joe cooper! 5 stars is not enough for them! More

Worse customer service Bought 2015 GMC 3500 Denali and sent someone to pick up vehicle with cashier check for purchase. Had no diesel in it when they picked it up. Called sa Bought 2015 GMC 3500 Denali and sent someone to pick up vehicle with cashier check for purchase. Had no diesel in it when they picked it up. Called sales manager to explain I sent someone to pick up with cashier check and was told they do not put fuel in used vehicles. Will not be back the whole experience was a disaster. More