Joe Bullard Acura

Quality people, great car buying experience. I had been looking for a small SUV as a new family vehicle for over 4 months, visiting various dealerships, searching on line, and even commissioning I had been looking for a small SUV as a new family vehicle for over 4 months, visiting various dealerships, searching on line, and even commissioning a car broker. We visited Acura for Mobile early in the search to look at the RDX. We really loved the 2014 model but it was slightly out of our budget. Britney Mccord worked with us to find a deal that worked, and kept us up to date on new and used inventory on the lot. She was extremely knowledgeable about the vehicles we were interested (not just Acura vehicles) but not pushy to make a deal. Of all the folks I dealt with in my 4 month search, she was the only one to actively look for what we wanted and could afford, rather than trying to push something else or something out of our budget. Eventually she contacted me to look at two used BMWs that were in the budget and just what we were looking for. In the end we bought a used X3 that came in well below our budget and exactly met our needs and wants, over all an outstanding car buying experience. I will continue to recommend Acura of Mobile (Joe Bullard Acura) and especially Britney to our friends, and will likely remain customers in the future. More

Patrick Norton This is the second Acura TL I have purchased through Patrick. Extraordinarily professional. He's become a trustworthy friend. I would not buy a car fr This is the second Acura TL I have purchased through Patrick. Extraordinarily professional. He's become a trustworthy friend. I would not buy a car from anyone else. More

A Positive Transaction This rating is for a new purchase. This rating is null on customer service and quality of work. I have no repair experience with the service departm This rating is for a new purchase. This rating is null on customer service and quality of work. I have no repair experience with the service department. The rating of 'great' on the other elements is reflective of a first time encounter with Joe Bullard Acura (Acura of Mobile) and product representative Patrick Norton. I'm a repeat Honda owner. I happened to look into Acura after seeing the new ILX on the road while looking for a new car. This is my first dealership exposure to Acura products. Patrick is a knowledgeable, unassuming and helpful product representative. He knew the answer to every question and I was efficiently oriented to a new product without any request from the dealership for personal information. That's different. Pricing discussions and agreement to buy were completed by phone (I live 90 miles from Mobile). The dealership's web site is very well organized. The Acura website is excellent. I didn't shop with other dealers. You get the impression that Patrick's your agent as well as the dealer's agent. He's the dealer's agent of course but what's clear is that he's there to help you get to your objective, not his. The energy from the other staff (management, warranty products) was of the same energy - informative, helpful, no apparent bias about your decisions. The showroom environment is merged with service and yet it is upscale, quiet, comfortable and low key. I witnessed first hand the handling of another automobile that indicated that this dealer is prepared to go beyond what is required in order to do what is right by the customer. Where're you gonna find that today? It's consistent so it must come from the top. A real pleasure to have a long (4 months) and difficult purchase decision process concluded w/o any influence that was not helpful to me. I really hope my service experience has something in common with this sale. That would be welcome from 90 miles away. More

Mr. Jones stands up for his customers I bought a Certified Pre-Owned 2010 Acura TL from this dealership in August of 2013 and had a great experience. The sales person, John McBryde, was ve I bought a Certified Pre-Owned 2010 Acura TL from this dealership in August of 2013 and had a great experience. The sales person, John McBryde, was very knowledgable and not pushy what-so-ever. I have been very happy with my purchase unitl, a little less than a year later (May of 2104), I experienced a major issue with my tires and had to purchase a new set. I was completely caught off guard, not expecting issues with my tires less than a year after purchasing the vehicle. I spoke with Mr. Jones directly and gave him my complaint. He sympathized with my position and did what he could to make the situation right. I am 100% satisfied with the handling of my case and VERY MUCH APPRECIATE Mr. Jones and his team at Acura. Thank you, Mr. Jones. -Mary Gardner More

What a Wonderful Car Buying Experience Ms. Hartley was very prompt in responding to my email inquiry. I was able to handle much of the car buying process via email and telephone contact wi Ms. Hartley was very prompt in responding to my email inquiry. I was able to handle much of the car buying process via email and telephone contact with her prior to getting to Mobile which I appreciated as I live about an hour away. She maintained consistent contact which is important to someone as impatient at me! When I arrived for my test drive appointment, Patrick Norton had the vehicles that we were considering parked out front and ready to go. We were treated with respect the entire time being given ample opportunity to drive each car, multiple times if desired, to help us make a decision. He gave us great suggestions, showed TREMENDOUS patience, and really made us feel like he had our best interests at heart about the purchase. He was responsive to our needs and inquiries and never once defensive, impatient, or unkind. It was an incredible experience and I will be referring anyone and everyone I can think of. I love the car that I purchased and the experience was one that will keep me coming back for future car buying needs. Thank you, thank you, thank you for such a great time. More

Acura MDX Purchase After visiting other dealers! We found that Acura of Mobile salesman Robbie Rousseau spent more time with us going over the vehicle, Introducing all o After visiting other dealers! We found that Acura of Mobile salesman Robbie Rousseau spent more time with us going over the vehicle, Introducing all of its special features and instructing us how to use them. I would highly recommend Acura of Mobile and Robbie Rousseau to all my family and friends for their next vehicle purchase! More

My Review Of Acura of Mobile Acura of Mobile was recommended by USAA. Starting with Crystal with online support , to Robby when I arrived and Nick with the financing, it was an in Acura of Mobile was recommended by USAA. Starting with Crystal with online support , to Robby when I arrived and Nick with the financing, it was an incredibly easy experience. I didn't feel pressured in anyway. Robby met us at the doorway and it went smoothly from there. The cars I wanted to look at were there and ready for test drives. He answered every question and assisted in every phase of the buy. When were leaving he spent 20 plus minutes setting up some of the technology features and explaining every thing in detail that could actually be understood. Thanks for the great experience. I would do it again! More

Great Overall Experience Went to Acura of Mobile and purchased my first car. Raymond Williams and Nick Bolanos made the transaction as smooth as possible and took all the hass Went to Acura of Mobile and purchased my first car. Raymond Williams and Nick Bolanos made the transaction as smooth as possible and took all the hassle out of it. Got a great deal and I love my 09 Acura MDX. Would highly recommend going to see these guys if you're in the market for a high-quality vehicle, new or used! More

Great Service John was very helpful and got us a great deal on the car we were looking for. I bought a used car, and would recommend anyone looking for a used car t John was very helpful and got us a great deal on the car we were looking for. I bought a used car, and would recommend anyone looking for a used car to check them out. More

The Best Service I EVER Had!!!! I found the car I liked on the website. I called and was impressed with the service I got over the phone. Then I set up a time to look at the car a I found the car I liked on the website. I called and was impressed with the service I got over the phone. Then I set up a time to look at the car and was more impressed with the service and friendly attitude of Robby. He was very patient and answered every question I asked with a warm and genuine response. He made the buying experience awesome too. I did not feel pressured in anyway and walked away feeling very good about my purchase. He even offered to deliver my car to me because I was not going to be able to pick it up before they closed. I will tell everyone about my wonderful experience! Buying a car should be a great and awesome thing. Mine sure was! More