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Joe Basil Resale Center

Depew, NY

not yet
rated
456 Reviews

5117 Transit Rd

Depew, NY

14043

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Showing 456 reviews

July 27, 2021

Nice friendly staff that actually listens to their customers. Bright, clean and open environment! The entire experience was inviting and very pleasant. Such a nice speedy car purchase. More

by SHAMARABURT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Mistretta
Jul 29, 2021 -

Joe Basil Resale Center responded

Hi there, thank you so much for your positive comments about Joe Basil Resale Center. We are glad to hear we were able to provide you with a good experience.

July 25, 2021

Very helpful but when went with used instead of new no one sat down with me to discuss anything just sent me right to signing More

by rebie1942
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Just Steve r.
Jul 26, 2021 -

Joe Basil Resale Center responded

It's never exciting to hear about Basil underwhelming our guests, but we appreciate any and all feedback we can get. We always strive for customer service that goes above and beyond, if you have any suggestions on how we could have made your experience better please contact us at basilcares@joebasilchevrolet.com

July 24, 2021

Upon locating the car I was interested in and inquiring about it, each point of contact with Basil Chevrolet was responded to in a timely and professional manner. Thanks for a great car transaction. More

by Bill from Illinois
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Kreher, Steve Foersch
Jul 26, 2021 -

Joe Basil Resale Center responded

We're happy you found our staff to be so supportive during your experience. If you ever need anything else from us, please feel free to give us a call or stop by, have an awesome day!

July 17, 2021

Ken and Derrik were great to work with ! Everybody we met were polite and helpful ! This was the second Corvette my wife and I purchased from Basil's and we are very happy!!! More

by john novak
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrik Schiersing
Jul 19, 2021 -

Joe Basil Resale Center responded

Hello John, so happy you enjoyed your experience working with John and Kevin, as well as the rest of our team! Glad to have you as part of the Basil Family!

July 16, 2021

Purchased a used Trax. Service was excellent. Derrik spent a lot of time with us and was very helpful. Pleasure to deal with. Have purchased many vehicles at this dealership over the years. Always treat More

by jayweaver937
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrik Schiersing
Jul 19, 2021 -

Joe Basil Resale Center responded

Hello Jay, glad you enjoyed your experience with our team! Thank you for being a loyal customer, we are happy to have you as part of the Basil Family!

July 16, 2021

Dan F. was a great person to work with. He has great customer service skills good listener and, willing to answer any questions. Thanks for making my car buying experience effortless! More

by Kerri
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Flanigan
Jul 19, 2021 -

Joe Basil Resale Center responded

Hello Kerri, thank you for your kind review! Happy to hear you enjoyed our experience with us, please let us know if there is anything else we could possibly do for you!

July 15, 2021

Don’t return calls once you buy vehicle service center don’t return calls and when talked to a manager he was no help basically told me figure it what u me to More

by KBUCKNER88
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Darren Sumers
Jul 27, 2021 -

Joe Basil Resale Center responded

Hi there, we are so sorry to hear about this and it is definitely something that needs to be fixed on our end moving forward. If you could please email us at basilcares@joebasilchevrolet.com with details including your name and time of visit that would be greatly appreciated. Or if you prefer, please give us a call at 716-683-6800 and ask to speak to directly to a manager.

July 15, 2021

Went in stating what I wanted at the New Vehicle counter... within a few minutes I was politely told the vehicle I wanted was not in stock. I was suggested to go to the used vehicle team... which I More

by olearyweitzelchristopher
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Foersch
Jul 19, 2021 -

Joe Basil Resale Center responded

Hello, even though your original vehicle was unfortunately out of stock, I'm happy to hear everything worked out and we could find you a vehicle you're happy with! Please let us know if there is anything more we can do for you! Welcome to the Basil Family!

July 15, 2021

Came in to buy out my lease, everyone was very nice and helpful. Rob L was great he answered all my questions and got me in and out very quickly More

by JOEYBOOM33
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob L
Jul 27, 2021 -

Joe Basil Resale Center responded

Thank you for highlighting Rob L who made this such a quick and simple experience for you. If you ever need anything in the future, feel free to stop by or give us a call. We are always happy to help!

July 13, 2021

Very knowledgeable and professional. Need to remove political news from waiting room tvs spectrum news is fine local weather and stories even food channel would be ok just no political news More

by SMKRAY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Kreher
Jul 14, 2021 -

Joe Basil Resale Center responded

Thank you for taking the time to leave your feedback, we are always looking to improve our process and take experiences like this into consideration.

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