Joe Basil Resale Center
Depew, NY
Filter Reviews by Keyword
By Type
Showing 456 reviews
Knowledgable, efficient, with a touch of urgency to get the job done ! I'm extremely pleased..... I will be recommending you to my friends. Thanks. the job done ! I'm extremely pleased..... I will be recommending you to my friends. Thanks. More
Only one key with the vehicle. When I asked About a second the question was ignored. Not the right response. I should Have been told there’s only one and that’s just the way it is or here is how second the question was ignored. Not the right response. I should Have been told there’s only one and that’s just the way it is or here is how to get a second ....... was never told that if I trades A vehicle in I would Only have to pay tax on the difference. Might have done things different. More
Salesmen were not high pressure, easy to talk to. Everyone was very knowledgeable about the cars on the lot and the financials. Very smooth process Everyone was very knowledgeable about the cars on the lot and the financials. Very smooth process More
On our very first visit to your dealership,we were greeted very quickly and immediately were asked to have a seat and within a minute or two Jacob Hurst introduced himself and sat with us and asked ho greeted very quickly and immediately were asked to have a seat and within a minute or two Jacob Hurst introduced himself and sat with us and asked how we were doing and what vehicle we were interested in. We told him what vehicle we were interested in and fully went over everything in full detail on the trailblazer and test drove one which we liked but unfortunately with high demand and lack of availability due to production problems we didn’t end up getting one. Jacob continuously kept in contact with me via email in regards to the updates on the trailblazer. Very professional for keeping in constant communication. So my wife and I discussed the situation and we decided to look at used vehicles and met up with Dan Flanigan .No disrespect toward Jacob Hurst,he was very professional in all areas but I assumed seeing he was at the main dealership he just worked out of there but my mistake but when we met up with Dan we told him what we were interested in and he immediately showed us the vehicle and went in the showroom and got the key and information about the vehicle and we ended up test driving it and liked the style of the vehicle but not that one so he immediately went back inside got keys and information for another Terrain which he brought to us and showed us and we test drove it we really liked it and in turn we ended up purchasing the 2019 Terrain. As for the financial end of the deal we met with Nicole Fuller,very professional and covered all aspects of the financial side extensively and in detail and with ease. Thank You for your professionalism. Definitely would highly recommend your dealership to others and when the time comes I would definitely return to purchase/lease another vehicle!! Thank You again. David Militello More
Time did not push me to buy a car. He did not bring Time did not push me to buy a car. He did not bring paperwork out immediately before I said yes or no. I was not nagged however I do want to come ba Time did not push me to buy a car. He did not bring paperwork out immediately before I said yes or no. I was not nagged however I do want to come back to have my cell phone hooked up to the computer system because the things that I was told that the car has does not. So if you can arrange for me to come in for 15 minutes to do this for me Reading the manual don’t work More
Went into the dealership, signed in, people sitting there but no one spoke to us or offered to help. So we went outside to look around where Tom saw us and immediately asked if he could help. Great guy. Woul but no one spoke to us or offered to help. So we went outside to look around where Tom saw us and immediately asked if he could help. Great guy. Would work with him again. Bought a 2020 Equinox but within a day, we are having trouble with the car stalling at intersections, very scary and disappointing, not leaving us confident at all in its performance, or our safety. Tom has been as helpful as he can be. We will see if the problem continues, but I expect he will do everything he can to help. Truthfully, if it wasn't for Tom, I would have given this dealership a much lower rating. The only other thing I can say is that it was nice not to feel pressured to buy other products...now, if we can only get this stall issue rectified. More
Best car buying experience I’ve had. Never felt pressured into anything. Bought a used 2019 Ford Fusion. Would recommend and would return. Worked with me on price and financing. A+ into anything. Bought a used 2019 Ford Fusion. Would recommend and would return. Worked with me on price and financing. A+ More
Very easy process went to look at the used vehicle lot the salesman came out fairly quick and sold me a vehicle within 20 minutes. Easiest buying process I’ve ever had buying a vehicle the salesman came out fairly quick and sold me a vehicle within 20 minutes. Easiest buying process I’ve ever had buying a vehicle More
Good service. Quick turnaround, easy to deal with sales person and finance team, happy to bought what I got, I researched it for a month could have gone anywhere I choose them. They didn't let me down person and finance team, happy to bought what I got, I researched it for a month could have gone anywhere I choose them. They didn't let me down More