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Joe Basil Chevrolet
Depew, NY
577 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 577 reviews
February 15, 2023
Service department is excellent, but sales is old school promise everything and then deny after the deal is signed. Purchasing a vehicle at this dealership is not a good experience. promise everything and then deny after the deal is signed. Purchasing a vehicle at this dealership is not a good experience. More
by dtej21
Employees Worked With
Sales
January 30, 2023
They were so nice when I was buying my truck, After that the Basil experience went downhill, Worse customer service I've seen in a long time. When I called the service department of course no one answers th the Basil experience went downhill, Worse customer service I've seen in a long time. When I called the service department of course no one answers the phone, I'd leave a voice message and no one would call me back. When I called back I finally got someone "I'm told my parts are there" No one called me to let me know. Then I had to schedule an appointment 5 weeks out for a part I've been waiting on for a year. I wonder when I show up for my appointment if they're going to hand me some wrenches and tell me to put the parts in myself. Probably never buy from Basil again. It's a nice Truck but any Chevy dealership can deliver a General Motors Truck. Customer service is important to me when I spend 10's of thousands of dollars at your dealership. Now I know why they were waving when I left. More
by Paul V
Employees Worked With
Rather not say
January 29, 2023
I had a great experience purchasing my vehicle. From the day I ordered it to when I drove it off the lot Carl Barone made the process fast and easy. From the day I ordered it to when I drove it off the lot Carl Barone made the process fast and easy. More
by Sscheffler76
Employees Worked With
Carl Barone
January 27, 2023
Enjoyed meeting Andrew, and working with him. We had a new vehicle in three days. Quick and easy. Very through with explanations on the new vehicle answered all of our questions. Sat with us We had a new vehicle in three days. Quick and easy. Very through with explanations on the new vehicle answered all of our questions. Sat with us in new vehicle until we were comfortable with all the new details of our car. More
by Carol M
Employees Worked With
Andrew Pa
January 10, 2023
Professional yet friendly. Appointments are kept promptly. Whatever service is needed or repairs to be made, they always do a great job. Appointments are kept promptly. Whatever service is needed or repairs to be made, they always do a great job. More
by Orchid
Employees Worked With
Jess BasilCars
