Joe Basil Chevrolet

Would never buy another vehicle from them I recently bought a 2017 volt from this dealership, they told me there were no deals with zero percentage rates, they told me they only had 1 rebate I recently bought a 2017 volt from this dealership, they told me there were no deals with zero percentage rates, they told me they only had 1 rebate which was a very odd amount of 1348.00. I expressed my concern over the interest rate they offered, they told me it was the best rates out there. It was 3.9. Yes, my fault I signed the contract. Found out a few days later I could get a rate as low as 1.99. After several arguments with the finance mgr and sales manager they told me " I really wish you would not have bought the vehicle from us" I cannot believe a business person would tell a customer this. Well tonight I went to Keller Chevrolet I bought another VOLT was offered 2,000 in rebates or zero percentage. Was told this deal was on all month. Again I find out this dealership lied!!! love the vehicle but this dealership is NOT trustworthy!!!!! More

Customer Service This is my 3rd purchase at your Transit location. I deal with Bob Bell because of my past experience with him. I like to make my own decisions, on my This is my 3rd purchase at your Transit location. I deal with Bob Bell because of my past experience with him. I like to make my own decisions, on my own time. Bob respects that, and will wait for me to say ok, let's do it! It was with great pleasure to see Bob Bell walk around the showroom with ' a can of beans' . Go Team Bob!!! Thank you for all your help. More

Great customer service Abby was great. She answered all the questions I had and helped me feel comfortable during my purchase. She also set up my onstar and the chevy app fo Abby was great. She answered all the questions I had and helped me feel comfortable during my purchase. She also set up my onstar and the chevy app for my cell. Love my Tahoe and would recommend both Joe Basil and Abby to a friend. More

Service I brought my new Equinox in for a suspected A/C problem The service department tech took 2 hours and went thru the entire car/engine. Even though he d I brought my new Equinox in for a suspected A/C problem The service department tech took 2 hours and went thru the entire car/engine. Even though he did not find anything wrong. He also spent some time to go over the best ways to utilize our A/C. His efforts gave my wife and I peace of mind, as we started a trip to our daughters wedding in Virginia the next week. Kudos and thank you! More

Excellent Service!! Joe Basil Chevrolet is top notch! I have never experienced the quality of care and service from other Dealerships in the past, and I have dealt with Joe Basil Chevrolet is top notch! I have never experienced the quality of care and service from other Dealerships in the past, and I have dealt with several. I will continue my relationship with them for many years to come! Jeff Strong More

" " great experience, as expected! "Everyone at Joe Basil Chevrolet is treated with the utmost respect and attention to detail, from the salesman to the service dept and accessories man "Everyone at Joe Basil Chevrolet is treated with the utmost respect and attention to detail, from the salesman to the service dept and accessories manager" More

horrible false paperwork on a finance deal! ally and them are crooks worst than here pay here! 600 dollar in payments 100 to car! i have been ripped off false paperwork on a finance deal! ally and them are crooks worst than here pay here! 600 dollar in payments 100 to car! i have been ripped off More

Made it easy They made it easy to lease a truck for the first time. Salesman was great. But the detail job sucked. I don't think that they even waxed the truck. They made it easy to lease a truck for the first time. Salesman was great. But the detail job sucked. I don't think that they even waxed the truck. More

Great service , got us in the same day we called and got us a loaner car for the next day when they couldn't get the part overnight. , got us in the same day we called and got us a loaner car for the next day when they couldn't get the part overnight. More

Poor followup on warranty service parts order; 3 Hour wait to have 4 wheels replaced, and we had an appointment. The wheels had been on order since June 2015, still not in when checked in November 3 Hour wait to have 4 wheels replaced, and we had an appointment. The wheels had been on order since June 2015, still not in when checked in November. No follow-up call by dealer advising that wheels had come in at some point. 2+ weeks wait for earliest appointment time after we finally called dealer in March 2016 to check on status of order. Dealer is too big to provide good customer service. More