Joe Basil Chevrolet

Not as good the second time around. This time around was definitely NOT as wonderful as my first time almost two years ago. This time around I had a sales person Bill Powell. He wasn't This time around was definitely NOT as wonderful as my first time almost two years ago. This time around I had a sales person Bill Powell. He wasn't bad but compared to Joe Principato I dealt with previously, I'm less impressed. We were solicited by the dealership that we could perhaps trade up my vehicle for a new/better version for a lower payment. We came in and agreed to purchase a vehicle. As we had already been there for two hours, we would come back the next day to do all the paperwork and pickup. We were told that we would need something to put down as a deposit to hold the vehicle for us and that we would get it back the next day so not to worry. I gave them 100 that I had in my wallet expecting to get it back the next day. That is when we found out from the finance guy that oh no it was cash so we will mail you a check. I was not happy with this as that wasn't my understanding from the night before and I had budgeted for something else. So the finance guy ( whos name I forget) told me he would have a check cut that I could pick up the following Sunday since I would be in to get my interior treated and told me he would let someone know who was working. When I asked on Sunday (Mike Grimble), no one knew what I was talking about. He said to come back Monday and a check would be there. I called Monday because I didn't want to drive out for nothing and I'm glad I did. No one again knew what I was talking about. They would make sure it was done for Tuesday. Tuesday I called, no one again knew about the check. Finally my husband leaves a message with someone who said they would ask Bill Powell. Bill left me a voicemail later that night stating he would call me in the morning after it was cut to let me know. Wednesday morning arrives (it is now 8 days since I bought the car) and finally about 12:30 pm I call Bill and left a voicemail about his lack of follow up and is the check there waiting or not. He calls me back later and says oh its here I just figured you'd stop after work to pick it up. I go later that night and pick up the check and end up speaking with the Manager Tim. He is the first person to apologize to me, or even try to make this right. Tim is why I give this review 3 stars, otherwise it would be 1. Not one other person took ownership of the problem to follow up and make sure I'm happy other than my money was there. Not one person other than Tim apologized to me for the mix up and my aggravation. It was some of the most poor customer service I've experienced lately and its sad because its the complete opposite of what I got a year and a half ago with Joe and the others we worked with then. More

Quick and fast. Got a good trade value for my truck. Dan my used car salesman very good and knowledgeable showed me everything, different departments and layout of th Got a good trade value for my truck. Dan my used car salesman very good and knowledgeable showed me everything, different departments and layout of the whole dealership. More

Chevy Equinox Derrick made this process easy and enjoyable. Very pleased with my purchase and definitely plan on recommending him! Has responded almost immediately Derrick made this process easy and enjoyable. Very pleased with my purchase and definitely plan on recommending him! Has responded almost immediately with all questions and concerns I've had thus far. Thanks Derrick! More

Wonderful Everyone at Joe Basil was so great to me. Never once made me feel uncomfortable and answered all of my questions. Loved it there and I will definitely Everyone at Joe Basil was so great to me. Never once made me feel uncomfortable and answered all of my questions. Loved it there and I will definitely recommend! More

Great experience, very friendly, super helpful I came to this dealership looking to buy a car and I didn't know what I was looking for. Derrik was the associate to help me decide which vehicle woul I came to this dealership looking to buy a car and I didn't know what I was looking for. Derrik was the associate to help me decide which vehicle would be best for me. He was very friendly and let me test drive all different kinds of vehicles and did not push me to make any decisions. I would recommend Derrik and this dealership to anyone looking for a smooth experience and a helpful staff when purchasing their new car. More

Great overall service Wonderful service and assistance in every way possible. Very polite, friendly employees providing top notch service. I would recommend this location t Wonderful service and assistance in every way possible. Very polite, friendly employees providing top notch service. I would recommend this location to anybody looking for a new or used vehicle. More

Purchase of a commercial vehicle for our business We needed to purchase a new commercial vehicle for our business. This is the third commercial vehicle that we purchased from this dealership and the We needed to purchase a new commercial vehicle for our business. This is the third commercial vehicle that we purchased from this dealership and the second time that we dealt with Steve Socha. Steve made the process simple and we could not be more pleased with his knowledge and customer service expertise. We will definitely recommend Steve to anyone who is interested in purchasing a commercial vehicle and Steve will be our first call should we need to purchase another vehicle. More

Fantastic service! My experience at Joe Basil was awesome! I purchased my vehicle from there a few months ago and it was such an quick and easy decision especially from My experience at Joe Basil was awesome! I purchased my vehicle from there a few months ago and it was such an quick and easy decision especially from the fantastic service from Derrik Shiersing! He made everything so easy and did a great job fulfilling all my wants and needs that i needed for my vehicle. I recommend Derrik and Joe Basil to everyone! More

Tim Vasiloff and Mike Saladino did an exceptional job. Very professional people to deal with.. They made me feel very comfortable. I would fully recommend Basil Chevrolet to my friends. In fact I will call Very professional people to deal with.. They made me feel very comfortable. I would fully recommend Basil Chevrolet to my friends. In fact I will call my friend later today. More

Outstanding Customer Service Shopping at Joe Basil was a thoroughly enjoyable purchasing experience. John, my Salesman was friendly, knowledgeable and professional. Very happy wi Shopping at Joe Basil was a thoroughly enjoyable purchasing experience. John, my Salesman was friendly, knowledgeable and professional. Very happy with my used car purchase. More