Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Joe Basil Chevrolet
Depew, NY
577 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 577 reviews
November 15, 2018
Salesman was fantastic- very helpful-finance good too Overall expierence from the time I walked in till the time I drove out in my new equinox was great. My salesman (Rob Lucas) was terrific. I will recom Overall expierence from the time I walked in till the time I drove out in my new equinox was great. My salesman (Rob Lucas) was terrific. I will recommend him to others for sure. More
by Newcar614
Employees Worked With
Rob Lucas
November 05, 2018
Service over charge On a recent visit for an oil change I was charged for the oil change even though I had purchased an extended package for free oil changes They then p On a recent visit for an oil change I was charged for the oil change even though I had purchased an extended package for free oil changes They then proceeded to rotate my tires without my request or permission and added another $27 charge. My boyfriend not knowing the conditions of my extended package paid for the job. He questioned the gentleman, but was told I only had 4 oil changed for free. That was untrue and not sure where he got his information from. So what should have been a free oil change (and no tire rotation needed) ended up costing me nearly $60. In addition, he waited an hour and a half for a quick oil change ... having a customer come in after him for the very same reason and leaving 45 minutes before him. More
by Sandi
Employees Worked With
Not sure service rep name
November 04, 2018
everyine was super friendly! Staff was very helpful, and always available to ask questions! Definitely would recommend to family members! Staff even washed my car and it looked su Staff was very helpful, and always available to ask questions! Definitely would recommend to family members! Staff even washed my car and it looked super nice! More
by Benderml01
Employees Worked With
Jess BasilCars
October 24, 2018
Exceptional customer service Chris Tymorek was professional, friendly, and knowledgeable. I had other choices, for new tires, but he took the time to inform me about my purchase. Chris Tymorek was professional, friendly, and knowledgeable. I had other choices, for new tires, but he took the time to inform me about my purchase. More
by Susan Sabers Chapman
Employees Worked With
Chris Tymorek
October 19, 2018
Unexpected repair with only 3300 miles I was pleased that repair was done quickly. However, contacting dealership was difficult ...were " not receiving calls at this time" and when I got th I was pleased that repair was done quickly. However, contacting dealership was difficult ...were " not receiving calls at this time" and when I got through receptionist was very short and hung up! More
by lfj1956
Employees Worked With
Nathaniel
October 15, 2018
Unprofessional and dishonnest When calling the salesperson Sara informed me that the 2014 Hyundai accent I was going to purchase, that day in full was still available. When arrivin When calling the salesperson Sara informed me that the 2014 Hyundai accent I was going to purchase, that day in full was still available. When arriving at the store she said "sorry we are selling the car to those people over there instead" the showed me the people signing the paperwork rubbing it in my face. Sara then tried to pressure me into purchasing a car I did not like and could not afford. Very unprofessional and dishonest business conduct. More
by Bianca
Employees Worked With
Sara
September 29, 2018
New truck Excellent truck salesman didn’t pressure me knew all the answers to my questions he didn’t pressure me set up the truck for my wife. Excellent truck salesman didn’t pressure me knew all the answers to my questions he didn’t pressure me set up the truck for my wife. More
by Lineman art 321
Employees Worked With
Colton Lemke
September 12, 2018
Great experience They did everything they could to make sure I left with the car &payment I wanted. My salesman was through and patient Really Great experience. They did everything they could to make sure I left with the car &payment I wanted. My salesman was through and patient Really Great experience. More
by Gr
Employees Worked With
Jess BasilCars
September 09, 2018
Nice people Took the time to ask questions that would fit the vehicle to what I needed the also took time to show off a really nice dealership I am very happy you Took the time to ask questions that would fit the vehicle to what I needed the also took time to show off a really nice dealership I am very happy you will be to. More
by Happy Customer
Employees Worked With
James Cory Daniel
August 29, 2018
Amazing Our experience at Joe Basil was just amazing. The environment is clean and relaxing. Very home-like atmosphere. The staff was just awesome. They w Our experience at Joe Basil was just amazing. The environment is clean and relaxing. Very home-like atmosphere. The staff was just awesome. They went well above and beyond to help us with our sale. That is why we've been dealing with Basil for 31 years. We would highly recommend any of the Basil dealerships to anyone else. We thank Joe and Mike Basil who sold us our first car 31 years ago. Fred and Lucy Neville More
by Fred and Lucy
Employees Worked With
Mike Basil,Steve Dietzen and Bob Bell
